nursing home in Hot Springs, AR
The Pines Nursing and Rehabilitation Center
524 Carpenter Dam Road, Hot Springs, AR 71901 · (501) 262-4124
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
The Pines Nursing and Rehabilitation Center at a glance
The Pines Nursing and Rehabilitation Center is a 125-bed for-profit nursing home in Hot Springs, Arkansas (Garland County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Arkansas average of 3.4.
Residents receive about 4 hours of nursing care per day (0.5 of them from registered nurses), close to the state average of 4 hours.
Its most recent standard health inspection (April 2, 2025) found 4 health citations. The Arkansas average is 2.7.
Federal regulators fined it 1 time in the past three years, totaling $13,863.
Nursing staff turnover is 48.4% per year (state average 49.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 125
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Southern Administrative Services
- Medicare-certified since
- September 1, 1994
- Resident/family council
- Resident
- County
- Garland County
- CMS Certification Number
- 045243
Ratings
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.4 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.7 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.2 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.04 hrs | 4.02 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.48 hrs | 0.41 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.64 hrs | 2.67 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.62 hrs | 3.45 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 48.4% | 49.5% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 45.5% | 44.8% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 3 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 45 | 39.8 | 80.6 | Better |
Penalties
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 0 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $13,863 | $9,209 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 125 | 109 | 107 | |
| Average residents per day | 73 | 77 | 86 | |
| Occupancy | 58.5% | 71.1% | 80.9% |
Long-stay residents
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3% | 3.9% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 7.2% | 4.2% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 2.3% | 10.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.6% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 5.1% | 9.5% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 5.8% | 10.1% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4.5% | 4.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 1.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 25.9% | 21.7% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 8.5% | 13.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 98.7% | 96.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.2% | 95.1% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 86.7% | 77.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 85.6% | 82% | 82% | Average |
Inspection citations
State inspectors cited this home for 15 health deficiencies and 5 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 2, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected May 2, 2025 |
| April 2, 2025 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected May 2, 2025 |
| April 2, 2025 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | E Potential harm, pattern | Corrected May 2, 2025 |
| April 2, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 2, 2025 |
| August 29, 2024 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | J Immediate jeopardy, isolated | Corrected August 20, 2024 |
| August 29, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | E Potential harm, pattern | Corrected September 28, 2024 |
| August 29, 2024 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected September 28, 2024 |
| February 23, 2024 Fire safety | Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347 | F Potential harm, widespread | Corrected April 12, 2024 |
| February 23, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | F Potential harm, widespread | Corrected April 12, 2024 |
| February 23, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 12, 2024 |
| February 23, 2024 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | E Potential harm, pattern | Corrected April 12, 2024 |
| February 23, 2024 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected April 12, 2024 |
| February 23, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected April 12, 2024 |
| December 9, 2022 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected January 5, 2023 |
| December 9, 2022 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected January 5, 2023 |
| December 9, 2022 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | E Potential harm, pattern | Corrected January 5, 2023 |
| December 9, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected January 5, 2023 |
| December 9, 2022 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected January 5, 2023 |
| December 9, 2022 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | E Potential harm, pattern | Corrected January 5, 2023 |
| December 9, 2022 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected January 5, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $13,863 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| August 29, 2024 | Fine | $13,863 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| 4P2T1 OPS HOLDING LP Organization | 5% or greater direct ownership interest | 100% | 09/01/2019 |
| JEJ ASSETS LP Organization | 5% or greater indirect ownership interest | — | 01/01/2022 |
| PONTHIE, SHARLOT Individual | 5% or greater indirect ownership interest | — | 01/01/2022 |
| HIGGS, JOHN Individual | adp of the snf | NOT APPLICABLE | 01/21/2024 |
| PONTHIE, JOHN Individual | corporate director | NOT APPLICABLE | 09/01/2019 |
| PONTHIE, JOHN Individual | corporate officer | NOT APPLICABLE | 09/01/2019 |
| ALEXARK1 LLC Organization | operational/managerial control | NOT APPLICABLE | 01/01/2022 |
| HIGGS, JOHN Individual | operational/managerial control | NOT APPLICABLE | 01/21/2024 |
| JEJ MANAGEMENT, LLC Organization | operational/managerial control | NOT APPLICABLE | 01/01/2022 |
Other nursing homes near The Pines Nursing and Rehabilitation Center
The Springs of Red Oak
260 Lakepark Drive, Hot Springs, AR 71901 · 1 mi
For-profit · 80 beds · Part of The Springs Arkansas
★★★★★3AverageThe Blossoms at Hot Springs Rehab and Nursing Cent
552 Golf Links Road, Hot Springs, AR 71901 · 1.5 mi
For-profit · 152 beds · Part of The Blossoms Rehab & Nursing Center
★★★★★5Much above averageQuapaw Care and Rehabilitation Center LLC
138 Brighton Terrace, Hot Springs, AR 71913 · 4.1 mi
For-profit · 126 beds · Part of Central Arkansas Nursing Centers
★★★★★3AverageThe Springs of Park Ave
1401 Park Avenue, Hot Springs, AR 71901 · 4.8 mi
For-profit · 95 beds · Part of The Springs Arkansas
★★★★★3AverageBelvedere Nursing and Rehabilitation Center, LLC
2600 Park Ave, Hot Springs, AR 71901 · 6 mi
For-profit · 120 beds · Part of Central Arkansas Nursing Centers
★★★★★2Below averageLake Hamilton Health and Rehab
120 Pittman Road, Hot Springs, AR 71913 · 8.4 mi
For-profit · 84 beds · Part of Central Arkansas Nursing Centers
★★★★★3Average
Frequently asked questions
What is The Pines Nursing and Rehabilitation Center's rating?
The Pines Nursing and Rehabilitation Center has 4 out of 5 stars on the CMS overall star rating. The average for Arkansas nursing homes is 3.4 stars.
How many inspection citations did The Pines Nursing and Rehabilitation Center receive?
Its most recent standard health inspection found 4 citations, compared with a Arkansas average of 2.7. Every citation is listed on this page with its severity.
Does The Pines Nursing and Rehabilitation Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns The Pines Nursing and Rehabilitation Center?
It is for profit - limited liability company and part of Southern Administrative Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is The Pines Nursing and Rehabilitation Center and how do I contact it?
The Pines Nursing and Rehabilitation Center is at 524 Carpenter Dam Road, Hot Springs, AR 71901. Phone: (501) 262-4124.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.