Acute care hospital in Hampton, VA
Sentara Careplex Hospital
3000 Coliseum Drive, Hampton, VA 23666 · (757) 827-2545
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Sentara Careplex Hospital at a glance
Sentara Careplex Hospital is a non-profit acute care hospital in Hampton, Virginia (Hampton City County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, close to the Virginia average of 3.7.
70% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 134 minutes in the ER, better than the Virginia median of 165 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 2 and worse on 2.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Hampton City County
- CMS Certification Number
- 490093
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 7 | 0 |
| Safety of care | 2 | 4 | 0 |
| Readmissions | 0 | 5 | 2 |
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.5 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 71% | 71.9% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 70% | 70.4% | 71.2% | Average |
| Nurse communication (higher is better) | 3 / 5 | 3.8 / 5 | 3.4 / 5 | Average |
| Doctor communication (higher is better) | 3 / 5 | 3.5 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 2 / 5 | 2.8 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 3 / 5 | 3.7 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 742 | 684 | 611 |
Emergency room
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 134 min | 165 min | 157 min | Better |
| Patients who left the ER before being seen (lower is better) | 4% | 1.7% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 81% | 64.4% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 82% | 83.1% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 10.9% | 11.7% | 11.8% | Better |
| Death rate for heart failure patients (lower is better) | 10% | 11% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 16.5% | 15.2% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 10.4% | 11.7% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 10.3% | 8.6% | 8.6% | Worse |
Readmissions (30-day)
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.2% | 14.2% | 14.4% | Better |
| Readmission rate after heart failure (lower is better) | 19.8% | 21.2% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 17.4% | 17.4% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 19.8% | 19.7% | 19.9% | Average |
Safety & infections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.88 | 0.97 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.00 | 0.37 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.48 | 0.37 | 0.48 | Average |
| Surgical site infections after colon surgery (lower is better) | 0.89 | 0.74 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.00 | 0.57 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.33 | 0.20 | 0.36 | Better |
Other hospitals near Sentara Careplex Hospital
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500 J Clyde Morris Blvd, Newport News, VA 23601 · 4.2 mi
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★★★★★3AverageHampton VA Medical Center
100 Emancipation Drive, Hampton, VA 23667 · 5 mi
Acute Care - Veterans Administration · Government
★★★★★4Above averageMary Immaculate Hospital
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★★★★★4Above averageSentara Norfolk General Hospital
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★★★★★4Above averageChildrens Hospital of the Kings Daughters INC
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Not ratedBon Secours Harbour View Medical Center
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Frequently asked questions
What is Sentara Careplex Hospital's rating?
Sentara Careplex Hospital has 4 out of 5 stars on the CMS overall hospital star rating. The average for Virginia hospitals is 3.7 stars.
How long is the ER wait at Sentara Careplex Hospital?
Patients treated and sent home from the emergency department spent a median of 134 minutes there, from arrival to departure. The Virginia median is 165 minutes.
Does Sentara Careplex Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Sentara Careplex Hospital and how do I contact it?
Sentara Careplex Hospital is at 3000 Coliseum Drive, Hampton, VA 23666. Phone: (757) 827-2545.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.