Acute care hospital in Norfolk, VA
Sentara Norfolk General Hospital
600 Gresham Dr, Norfolk, VA 23507 · (757) 388-3000
CMS overall hospital star rating
- Patient survey★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Sentara Norfolk General Hospital at a glance
Sentara Norfolk General Hospital is a non-profit acute care hospital in Norfolk, Virginia (Norfolk City County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, close to the Virginia average of 3.7.
75% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 183 minutes in the ER, worse than the Virginia median of 165 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 5.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Other
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Norfolk City County
- CMS Certification Number
- 490007
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 8 | 0 |
| Safety of care | 4 | 1 | 1 |
| Readmissions | 0 | 6 | 4 |
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 3 / 5 | 3.5 / 5 | 3.3 / 5 | Average |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 72% | 71.9% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 75% | 70.4% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 3 / 5 | 3.5 / 5 | 3.1 / 5 | Average |
| Communication about medicines (higher is better) | 2 / 5 | 2.8 / 5 | 2.7 / 5 | Worse |
| Discharge information (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Cleanliness (higher is better) | 3 / 5 | 3.7 / 5 | 3.4 / 5 | Average |
| Quietness at night (higher is better) | 3 / 5 | 3.4 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 994 | 684 | 611 |
Emergency room
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 183 min | 165 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 4% | 1.7% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 74% | 64.4% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 89% | 83.1% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 12.2% | 11.7% | 11.8% | Average |
| Death rate for heart failure patients (lower is better) | 9.4% | 11% | 11.1% | Better |
| Death rate for pneumonia patients (lower is better) | 14.6% | 15.2% | 15.3% | Average |
| Death rate for stroke patients (lower is better) | 11.9% | 11.7% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 9.4% | 8.6% | 8.6% | Worse |
| Death rate for heart bypass surgery patients (lower is better) | 1.5% | 2.2% | 2.4% | Better |
Readmissions (30-day)
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.8% | 14.2% | 14.4% | Average |
| Readmission rate after heart failure (lower is better) | 19.4% | 21.2% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 16.8% | 17.4% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 20.5% | 19.7% | 19.9% | Average |
| Readmission rate after heart bypass surgery (lower is better) | 10.6% | 11.1% | 11.1% | Average |
Safety & infections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 1.38 | 0.97 | 1.00 | Worse |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.44 | 0.37 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.32 | 0.37 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.73 | 0.74 | 0.80 | Average |
| MRSA bloodstream infections (lower is better) | 0.62 | 0.57 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.25 | 0.20 | 0.36 | Better |
Other hospitals near Sentara Norfolk General Hospital
Childrens Hospital of the Kings Daughters INC
601 Children's Lane, Norfolk, VA 23507 · under 1 mi
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Not ratedNmc Portsmouth
620 John Paul Jones Cir, Portsmouth, VA 23708 · 1.2 mi
Acute Care - Department of Defense · Government
Not ratedBon Secours Maryview Medical Center
3636 High Street, Portsmouth, VA 23707 · 2.6 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageSentara Leigh Hospital
830 Kempsville Road, Norfolk, VA 23502 · 5.4 mi
Acute Care Hospitals · Non-profit
★★★★★3AverageChesapeake General Hospital
736 Battlefield Blvd, North, Chesapeake, VA 23320 · 9.1 mi
Acute Care Hospitals · Government
★★★★★3AverageBon Secours Harbour View Medical Center
1020 Bon Secours Drive, Suffolk, VA 23435 · 9.4 mi
Acute Care Hospitals · Non-profit
Not rated
Frequently asked questions
What is Sentara Norfolk General Hospital's rating?
Sentara Norfolk General Hospital has 4 out of 5 stars on the CMS overall hospital star rating. The average for Virginia hospitals is 3.7 stars.
How long is the ER wait at Sentara Norfolk General Hospital?
Patients treated and sent home from the emergency department spent a median of 183 minutes there, from arrival to departure. The Virginia median is 165 minutes.
Does Sentara Norfolk General Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Sentara Norfolk General Hospital and how do I contact it?
Sentara Norfolk General Hospital is at 600 Gresham Dr, Norfolk, VA 23507. Phone: (757) 388-3000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.