Acute care hospital in Newport News, VA
Riverside Regional Medical Center
500 J Clyde Morris Blvd, Newport News, VA 23601 · (757) 594-2000
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Riverside Regional Medical Center at a glance
Riverside Regional Medical Center is a non-profit acute care hospital in Newport News, Virginia (Newport News City County).
CMS gives it 3 out of 5 stars on its overall hospital star rating, worse than the Virginia average of 3.7.
75% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 247 minutes in the ER, worse than the Virginia median of 165 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 4 and worse on 1.
Facility details
- Type
- Acute care hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Newport News City County
- CMS Certification Number
- 490052
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 7 | 1 |
| Safety of care | 3 | 4 | 0 |
| Readmissions | 1 | 9 | 0 |
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 3 / 5 | 3.7 / 5 | 3.2 / 5 | Average |
Patient survey
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.5 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 74% | 71.9% | 71.7% | Average |
| Patients who would definitely recommend the hospital (higher is better) | 75% | 70.4% | 71.2% | Better |
| Nurse communication (higher is better) | 4 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3.5 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 3 / 5 | 2.8 / 5 | 2.7 / 5 | Average |
| Discharge information (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 4 / 5 | 3.7 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 4 / 5 | 3.4 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 1,537 | 684 | 611 |
Emergency room
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 247 min | 165 min | 157 min | Worse |
| Patients who left the ER before being seen (lower is better) | 4% | 1.7% | 1.7% | Worse |
| Emergency department volume | very high |
Timely care
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 67% | 64.4% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 88% | 83.1% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart attack patients (lower is better) | 13% | 11.7% | 11.8% | Worse |
| Death rate for heart failure patients (lower is better) | 13.5% | 11% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 17.3% | 15.2% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 10.8% | 11.7% | 12.1% | Better |
| Death rate for COPD patients (lower is better) | 8.6% | 8.6% | 8.6% | Average |
| Death rate for heart bypass surgery patients (lower is better) | 2.5% | 2.2% | 2.4% | Average |
Readmissions (30-day)
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart attack (lower is better) | 13.6% | 14.2% | 14.4% | Better |
| Readmission rate after heart failure (lower is better) | 19.2% | 21.2% | 21.4% | Better |
| Readmission rate after pneumonia (lower is better) | 18.2% | 17.4% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 18.4% | 19.7% | 19.9% | Better |
| Readmission rate after heart bypass surgery (lower is better) | 10.3% | 11.1% | 11.1% | Better |
Safety & infections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Serious complications (patient safety composite) (lower is better) | 0.89 | 0.97 | 1.00 | Average |
| Central line bloodstream infections (CLABSI) ⓘ (lower is better) | 0.19 | 0.37 | 0.58 | Better |
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.29 | 0.37 | 0.48 | Better |
| Surgical site infections after colon surgery (lower is better) | 0.60 | 0.74 | 0.80 | Average |
| Surgical site infections after abdominal hysterectomy (lower is better) | 0.00 | 1.12 | 1.04 | Average |
| MRSA bloodstream infections (lower is better) | 0.91 | 0.57 | 0.68 | Average |
| C. difficile intestinal infections (lower is better) | 0.12 | 0.20 | 0.36 | Better |
Other hospitals near Riverside Regional Medical Center
Sentara Careplex Hospital
3000 Coliseum Drive, Hampton, VA 23666 · 4.2 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageMary Immaculate Hospital
2 Bernardine Drive, Newport News, VA 23602 · 5.6 mi
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★★★★★4Above averageHampton VA Medical Center
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Acute Care - Veterans Administration · Government
★★★★★4Above averageBon Secours Harbour View Medical Center
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Not ratedChildrens Hospital of the Kings Daughters INC
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Not ratedSentara Norfolk General Hospital
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Acute Care Hospitals · Non-profit
★★★★★4Above average
Frequently asked questions
What is Riverside Regional Medical Center's rating?
Riverside Regional Medical Center has 3 out of 5 stars on the CMS overall hospital star rating. The average for Virginia hospitals is 3.7 stars.
How long is the ER wait at Riverside Regional Medical Center?
Patients treated and sent home from the emergency department spent a median of 247 minutes there, from arrival to departure. The Virginia median is 165 minutes.
Does Riverside Regional Medical Center have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Riverside Regional Medical Center and how do I contact it?
Riverside Regional Medical Center is at 500 J Clyde Morris Blvd, Newport News, VA 23601. Phone: (757) 594-2000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.