Critical access hospital in North Conway, NH
Memorial Hospital, the
3073 White Mountain Highway, North Conway, NH 03860 · (603) 356-5461
CMS overall hospital star rating
- Patient survey★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Memorial Hospital, the at a glance
Memorial Hospital, the is a non-profit critical access hospital in North Conway, New Hampshire (Carroll County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the New Hampshire average of 3.2.
79% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 121 minutes in the ER, better than the New Hampshire median of 168 minutes.
Across CMS mortality, safety and readmission measures, it performed better than the national rate on 1 and worse on 1.
Facility details
- Type
- Critical access hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Carroll County
- CMS Certification Number
- 301307
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 5 | 0 |
| Safety of care | 1 | 0 | 0 |
| Readmissions | 0 | 5 | 1 |
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 4 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 79% | 73.4% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 79% | 72.5% | 71.2% | Better |
| Nurse communication (higher is better) | 5 / 5 | 3.9 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 4 / 5 | 3.5 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 4 / 5 | 3.2 / 5 | 2.7 / 5 | Better |
| Discharge information (higher is better) | 4 / 5 | 4 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 4 / 5 | 3.7 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 3 / 5 | 2.9 / 5 | 3.3 / 5 | Average |
| Completed patient surveys | 389 | 400 | 611 |
Emergency room
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 121 min | 168 min | 157 min | Better |
| Patients who left the ER before being seen (lower is better) | 0% | 2.3% | 1.7% | Better |
| Emergency department volume | low |
Timely care
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Appropriate care for severe sepsis and septic shock (higher is better) | 77% | 59.6% | 63.8% | Better |
| Healthcare workers given a flu vaccine (higher is better) | 83% | 86.2% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 12.2% | 11.4% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 15.6% | 15.7% | 15.3% | Average |
| Death rate for stroke patients (lower is better) | 12.5% | 12.2% | 12.1% | Average |
| Death rate for COPD patients (lower is better) | 9.1% | 9% | 8.6% | Worse |
Readmissions (30-day)
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 22.2% | 21.9% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 18.5% | 17.9% | 17.3% | Worse |
| Readmission rate after COPD (lower is better) | 18.6% | 20.1% | 19.9% | Better |
Safety & infections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| C. difficile intestinal infections (lower is better) | 0.67 | 0.47 | 0.36 | Average |
Other hospitals near Memorial Hospital, the
Bridgton Hospital
10 Hospital Drive, Bridgton, ME 04009 · 18.9 mi
Critical Access Hospitals · Non-profit
★★★★★3AverageMainehealth Stephens Hospital
181 Main Street, Norway, ME 04268 · 28.4 mi
Critical Access Hospitals · Non-profit
★★★★★4Above averageHuggins Hospital
240 South Main Street, Wolfeboro, NH 03894 · 30 mi
Critical Access Hospitals · Non-profit
★★★★★4Above averageAndroscoggin Valley Hospital
59 Page Hill Road, Berlin, NH 03570 · 32.6 mi
Critical Access Hospitals · Non-profit
★★★★★2Below averageSpeare Memorial Hospital
16 Hospital Road, Plymouth, NH 03264 · 35.4 mi
Critical Access Hospitals · Non-profit
★★★★★3AverageCottage Hospital
90 Swiftwater Rd, Woodsville, NH 03785 · 35.9 mi
Critical Access Hospitals · Non-profit
★★★★★4Above average
Frequently asked questions
What is Memorial Hospital, the's rating?
Memorial Hospital, the has 4 out of 5 stars on the CMS overall hospital star rating. The average for New Hampshire hospitals is 3.2 stars.
How long is the ER wait at Memorial Hospital, the?
Patients treated and sent home from the emergency department spent a median of 121 minutes there, from arrival to departure. The New Hampshire median is 168 minutes.
Does Memorial Hospital, the have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Memorial Hospital, the and how do I contact it?
Memorial Hospital, the is at 3073 White Mountain Highway, North Conway, NH 03860. Phone: (603) 356-5461.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.