Critical access hospital in Norway, ME
Mainehealth Stephens Hospital
181 Main Street, Norway, ME 04268 · (207) 743-5933
CMS overall hospital star rating
- Patient survey★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Mainehealth Stephens Hospital at a glance
Mainehealth Stephens Hospital is a non-profit critical access hospital in Norway, Maine (Oxford County).
CMS gives it 4 out of 5 stars on its overall hospital star rating, better than the Maine average of 3.2.
79% of surveyed patients said they would definitely recommend the hospital (national average 71.2%).
Emergency patients sent home typically spent 125 minutes in the ER, better than the Maine median of 163 minutes.
Facility details
- Type
- Critical access hospital
- Ownership
- Voluntary Non-Profit - Private
- Emergency services
- Yes
- Birthing-friendly designation
- Yes
- County
- Oxford County
- CMS Certification Number
- 201315
How CMS scored this hospital
Number of measures in each group where the hospital was better, no different, or worse than the national rate.
| Measure group | Better | No different | Worse |
|---|---|---|---|
| Mortality (death rates) | 0 | 5 | 0 |
| Safety of care | 0 | 1 | 0 |
| Readmissions | 0 | 5 | 0 |
Ratings
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall hospital star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3.2 / 5 | Better |
Patient survey
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Patient survey summary rating ⓘ (higher is better) | 5 / 5 | 3.9 / 5 | 3.3 / 5 | Better |
| Patients who rated the hospital 9 or 10 out of 10 (higher is better) | 77% | 72.7% | 71.7% | Better |
| Patients who would definitely recommend the hospital (higher is better) | 79% | 72.1% | 71.2% | Better |
| Nurse communication (higher is better) | 5 / 5 | 4.2 / 5 | 3.4 / 5 | Better |
| Doctor communication (higher is better) | 5 / 5 | 4 / 5 | 3.1 / 5 | Better |
| Communication about medicines (higher is better) | 5 / 5 | 3.6 / 5 | 2.7 / 5 | Better |
| Discharge information (higher is better) | 5 / 5 | 3.9 / 5 | 3.3 / 5 | Better |
| Cleanliness (higher is better) | 5 / 5 | 3.8 / 5 | 3.4 / 5 | Better |
| Quietness at night (higher is better) | 4 / 5 | 3.1 / 5 | 3.3 / 5 | Better |
| Completed patient surveys | 341 | 399 | 611 |
Emergency room
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Median time in the ER before leaving ⓘ (lower is better) | 125 min | 163 min | 157 min | Better |
| Patients who left the ER before being seen (lower is better) | 1% | 2.6% | 1.7% | Better |
| Emergency department volume | low |
Timely care
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Healthcare workers given a flu vaccine (higher is better) | 89% | 96.3% | 74.5% | Better |
Death rates (30-day)
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Death rate for heart failure patients (lower is better) | 12.4% | 12.5% | 11.1% | Worse |
| Death rate for pneumonia patients (lower is better) | 17.7% | 16.3% | 15.3% | Worse |
| Death rate for stroke patients (lower is better) | 13% | 13.1% | 12.1% | Worse |
| Death rate for COPD patients (lower is better) | 9.8% | 9.5% | 8.6% | Worse |
Readmissions (30-day)
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Readmission rate after heart failure (lower is better) | 20.7% | 21.2% | 21.4% | Average |
| Readmission rate after pneumonia (lower is better) | 17.8% | 17.2% | 17.3% | Average |
| Readmission rate after COPD (lower is better) | 18.6% | 19.8% | 19.9% | Better |
Safety & infections
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Catheter-associated urinary tract infections (CAUTI) (lower is better) | 0.00 | 0.69 | 0.48 | Average |
| C. difficile intestinal infections (lower is better) | 0.96 | 0.42 | 0.36 | Average |
Other hospitals near Mainehealth Stephens Hospital
Bridgton Hospital
10 Hospital Drive, Bridgton, ME 04009 · 14 mi
Critical Access Hospitals · Non-profit
★★★★★3AverageRumford Hospital
420 Franklin Street, Rumford, ME 04276 · 23.1 mi
Critical Access Hospitals · For-profit
Not ratedCentral Maine Medical Center
300 Main Street, Lewiston, ME 04240 · 23.7 mi
Acute Care Hospitals · Non-profit
★★★★★4Above averageMemorial Hospital, the
3073 White Mountain Highway, North Conway, NH 03860 · 28.4 mi
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★★★★★4Above averageAndroscoggin Valley Hospital
59 Page Hill Road, Berlin, NH 03570 · 35.1 mi
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★★★★★2Below averageMainehealth Behavioral Health at Spring Harbor
123 Andover Road, Westbrook, ME 04092 · 38 mi
Psychiatric · Government
Not rated
Frequently asked questions
What is Mainehealth Stephens Hospital's rating?
Mainehealth Stephens Hospital has 4 out of 5 stars on the CMS overall hospital star rating. The average for Maine hospitals is 3.2 stars.
How long is the ER wait at Mainehealth Stephens Hospital?
Patients treated and sent home from the emergency department spent a median of 125 minutes there, from arrival to departure. The Maine median is 163 minutes.
Does Mainehealth Stephens Hospital have an emergency room?
Yes. CMS lists it as providing emergency services.
Where is Mainehealth Stephens Hospital and how do I contact it?
Mainehealth Stephens Hospital is at 181 Main Street, Norway, ME 04268. Phone: (207) 743-5933.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.