nursing home in Lubbock, TX
The Plaza at Lubbock
4910 Emory, Lubbock, TX 79416 · (806) 740-0800
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★2
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
The Plaza at Lubbock at a glance
The Plaza at Lubbock is a 132-bed for-profit nursing home in Lubbock, Texas (Lubbock County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Texas average of 2.7.
Residents receive about 3.1 hours of nursing care per day (0.3 of them from registered nurses), worse than the state average of 3.4 hours.
Its most recent standard health inspection (January 8, 2026) found 6 health citations. The Texas average is 9.4.
Federal regulators fined it 3 times in the past three years, totaling $38,594.
Nursing staff turnover is 60.9% per year (state average 55.3%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 132
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Stonegate Senior Living
- Medicare-certified since
- July 5, 2006
- Resident/family council
- Resident
- County
- Lubbock County
- CMS Certification Number
- 676105
Ratings
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 1.9 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.7 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.09 hrs | 3.39 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.33 hrs | 0.43 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.05 hrs | 2.01 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.64 hrs | 2.98 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 60.9% | 55.3% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 33.3% | 54.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 94.8 | 102 | 80.6 | Worse |
Penalties
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 3 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $38,594 | $44,141 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 4 | 2 | 1 | Worse |
Size
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 132 | 113 | 107 | |
| Average residents per day | 101 | 76 | 86 | |
| Occupancy | 76.7% | 67.6% | 80.9% |
Long-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.9% | 3.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.9% | 3.8% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 4.9% | 9.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 0.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 6.5% | 15.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 7.1% | 14% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 0% | 3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 2.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 14.5% | 18% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 10.1% | 13.4% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 99% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 96.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 80.6% | 88% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.3% | 88.9% | 82% | Better |
Inspection citations
State inspectors cited this home for 40 health deficiencies and 4 fire safety deficiencies in the inspection records CMS currently publishes. 4 citations involved actual harm, including 3 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 8, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected January 9, 2026 |
| January 8, 2026 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected January 9, 2026 |
| January 8, 2026 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected January 14, 2026 |
| January 8, 2026 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected January 9, 2026 |
| January 8, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected January 9, 2026 |
| January 8, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected January 9, 2026 |
| January 8, 2026 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected January 9, 2026 |
| January 8, 2026 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected January 9, 2026 |
| January 8, 2026 Standard | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Tag F0805 | D Potential harm, isolated | Corrected January 9, 2026 |
| January 24, 2025 Complaint | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · Tag F0678 | J Immediate jeopardy, isolated | Corrected February 28, 2025 |
| December 4, 2024 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected December 12, 2024 |
| December 4, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected December 12, 2024 |
| October 17, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected November 6, 2024 |
| October 17, 2024 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected November 6, 2024 |
| October 11, 2024 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | F Potential harm, widespread | Corrected November 8, 2024 |
| October 11, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected October 23, 2024 |
| October 11, 2024 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected October 23, 2024 |
| October 11, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected October 23, 2024 |
| October 11, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected October 23, 2024 |
| October 11, 2024 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | E Potential harm, pattern | Corrected October 23, 2024 |
| October 11, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected October 23, 2024 |
| October 11, 2024 Standard | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected October 23, 2024 |
| September 5, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | J Immediate jeopardy, isolated | Corrected September 4, 2024 |
| September 5, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | J Immediate jeopardy, isolated | Corrected September 4, 2024 |
| September 5, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected September 19, 2024 |
| September 5, 2024 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected September 19, 2024 |
| September 5, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected September 19, 2024 |
| September 5, 2024 Complaint | Ensure laboratory services, blood blanks and transfusion services provided on-site meet requirements for certified laboratories. Administration Deficiencies · Tag F0771 | D Potential harm, isolated | Corrected September 19, 2024 |
| April 24, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | F Potential harm, widespread | Corrected May 13, 2024 |
| April 24, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | F Potential harm, widespread | Corrected May 13, 2024 |
| April 24, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected May 13, 2024 |
| November 10, 2023 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected November 17, 2023 |
| September 29, 2023 Complaint · Infection control | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected November 13, 2023 |
| August 24, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected October 6, 2023 |
| August 24, 2023 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | F Potential harm, widespread | Corrected October 6, 2023 |
| August 24, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected October 6, 2023 |
| August 24, 2023 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | E Potential harm, pattern | Corrected October 6, 2023 |
| August 24, 2023 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | E Potential harm, pattern | Corrected October 6, 2023 |
| August 24, 2023 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected October 6, 2023 |
| August 24, 2023 Standard | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | E Potential harm, pattern | Corrected October 6, 2023 |
| August 24, 2023 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected October 6, 2023 |
| August 24, 2023 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | D Potential harm, isolated | Corrected October 6, 2023 |
| August 24, 2023 Standard | Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814 | D Potential harm, isolated | Corrected October 6, 2023 |
| August 24, 2023 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected October 6, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 4 federal penalties in the past three years, including $38,594 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| January 24, 2025 | Payment Denial | 3 days from February 25, 2025 |
| January 24, 2025 | Fine | $16,149 |
| October 11, 2024 | Fine | $8,824 |
| September 5, 2024 | Fine | $13,621 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HANSFORD COUNTY HOSPITAL DISTRICT Organization | 5% or greater direct ownership interest | 100% | 02/27/2015 |
| UMB BANK NATIONAL ASSOCIATION Organization | 5% or greater mortgage interest | NOT APPLICABLE | 09/23/2021 |
| CORNETT, MELISSA Individual | adp of the snf | NOT APPLICABLE | 10/21/2024 |
| LIFETIME WELLNESS, LTD. Organization | adp of the snf | NOT APPLICABLE | 09/23/2021 |
| MAGNESS, KATHERINE Individual | adp of the snf | NOT APPLICABLE | 12/04/2023 |
| MARTUS FINANCIAL SERVICES, INC. Organization | adp of the snf | NOT APPLICABLE | 12/31/2023 |
| PF LUBBOCK SNF OPS, LLC Organization | adp of the snf | NOT APPLICABLE | 12/05/2025 |
| PHARMERICA DRUG SYSTEMS LLC Organization | adp of the snf | NOT APPLICABLE | 08/27/2017 |
| PRESERVATION FREEHOLD COMPANY Organization | adp of the snf | NOT APPLICABLE | 09/23/2021 |
| REHAB PRO LP Organization | adp of the snf | NOT APPLICABLE | 09/23/2021 |
| SANCTUARY LTC, LLC Organization | adp of the snf | NOT APPLICABLE | 09/23/2021 |
| SKINNER, DEREK Individual | adp of the snf | NOT APPLICABLE | 09/01/2016 |
| STONEGATE SENIOR LIVING, LP Organization | adp of the snf | NOT APPLICABLE | 12/05/2025 |
| BAILEY, JONATHAN Individual | corporate officer | NOT APPLICABLE | 02/01/2010 |
| CAMPBELL, SCOTT Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/05/2025 |
| CHANCE, JAMES Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/05/2025 |
| FISHER, JAMES Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/05/2025 |
| LANGDON, THOMAS Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/05/2025 |
| MCGEHEE, WILLIAM Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/05/2025 |
| TAYLOR, JOHN Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/05/2025 |
| MAGNESS, KATHERINE Individual | operational/managerial control | NOT APPLICABLE | 12/04/2023 |
| PF LUBBOCK SNF OPS, LLC Organization | operational/managerial control | NOT APPLICABLE | 09/23/2021 |
| STONEGATE SENIOR LIVING, LP Organization | operational/managerial control | NOT APPLICABLE | 06/22/2022 |
Other nursing homes near The Plaza at Lubbock
Whisperwood Nursing & Rehabilitation Center
5502 4th Street, Lubbock, TX 79416 · 1 mi
Government · 114 beds · Part of Creative Solutions in Healthcare
★★★★★2Below averageCarillon INC
1717 A Norfolk Ave, Lubbock, TX 79416 · 1.2 mi
Non-profit · 100 beds · Part of Life Care Services
★★★★★3AverageThe Mildred & Shirley L. Garrison Geriatric Educat
3710 4th St, Lubbock, TX 79415 · 1.4 mi
Government · 120 beds · Part of The Ensign Group
★★★★★2Below averageSouthern Specialty Rehab & Nursing
4320 West 19th Street, Lubbock, TX 79407 · 2.2 mi
For-profit · 144 beds · Part of Creative Solutions in Healthcare
★★★★★1Much below averageMi Casita Nursing and Rehabilitation
2400 Quaker Ave, Lubbock, TX 79410 · 2.3 mi
For-profit · 95 beds · Part of Gulf Coast LTC Partners
★★★★★3AverageLubbock Health Care Center
4120 22nd Place, Lubbock, TX 79410 · 2.4 mi
For-profit · 120 beds · Part of Creative Solutions in Healthcare
★★★★★3Average
Frequently asked questions
What is The Plaza at Lubbock's rating?
The Plaza at Lubbock has 3 out of 5 stars on the CMS overall star rating. The average for Texas nursing homes is 2.7 stars.
How many inspection citations did The Plaza at Lubbock receive?
Its most recent standard health inspection found 6 citations, compared with a Texas average of 9.4. Every citation is listed on this page with its severity.
Does The Plaza at Lubbock accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns The Plaza at Lubbock?
It is for profit - corporation and part of Stonegate Senior Living. The ownership section on this page lists the owners and managers reported to CMS.
Where is The Plaza at Lubbock and how do I contact it?
The Plaza at Lubbock is at 4910 Emory, Lubbock, TX 79416. Phone: (806) 740-0800.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.