nursing home in Lubbock, TX
Carillon INC
1717 A Norfolk Ave, Lubbock, TX 79416 · (806) 281-6114
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Carillon INC at a glance
Carillon INC is a 100-bed non-profit nursing home in Lubbock, Texas (Lubbock County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Texas average of 2.7.
Residents receive about 4.7 hours of nursing care per day (0.5 of them from registered nurses), better than the state average of 3.4 hours.
Its most recent standard health inspection (June 17, 2026) found 7 health citations. The Texas average is 9.4.
Federal regulators fined it 1 time in the past three years, totaling $57,321.
Nursing staff turnover is 65.8% per year (state average 55.3%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 100
- Certified for
- Medicare
- Chain / affiliated entity
- Life Care Services
- Medicare-certified since
- December 17, 2003
- Resident/family council
- Resident
- County
- Lubbock County
- CMS Certification Number
- 675997
Ratings
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 1.9 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.66 hrs | 3.39 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.49 hrs | 0.43 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.91 hrs | 2.01 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.21 hrs | 2.98 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 65.8% | 55.3% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 78.3% | 54.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 76.3 | 102 | 80.6 | Better |
Penalties
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $57,321 | $44,141 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 1 | 2 | 1 | Average |
Size
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 100 | 113 | 107 | |
| Average residents per day | 83 | 76 | 86 | |
| Occupancy | 83.4% | 67.6% | 80.9% |
Long-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.9% | 3.3% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 0.8% | 3.8% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 7.7% | 9.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.4% | 0.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.5% | 0.3% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 27.2% | 15.8% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 21.9% | 14% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 1.2% | 3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 2.6% | 2.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 11.4% | 18% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 28.5% | 13.4% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 92.4% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.1% | 96.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.3% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 90.2% | 88% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 96.8% | 88.9% | 82% | Better |
Inspection citations
State inspectors cited this home for 19 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 17, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected July 31, 2026 |
| June 17, 2026 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected June 17, 2026 |
| June 17, 2026 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected July 17, 2026 |
| June 17, 2026 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected July 24, 2026 |
| June 17, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected July 8, 2026 |
| June 17, 2026 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected July 8, 2026 |
| June 17, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected June 18, 2026 |
| June 17, 2026 Standard | Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814 | E Potential harm, pattern | Corrected June 18, 2026 |
| June 17, 2026 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected June 18, 2026 |
| June 17, 2026 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected June 20, 2026 |
| June 17, 2026 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | D Potential harm, isolated | Corrected June 19, 2026 |
| April 25, 2025 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected April 25, 2025 |
| April 25, 2025 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected May 9, 2025 |
| April 25, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected May 10, 2025 |
| April 25, 2025 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected May 9, 2025 |
| April 25, 2025 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected May 9, 2025 |
| April 25, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 9, 2025 |
| February 28, 2025 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected March 28, 2025 |
| February 28, 2025 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected March 28, 2025 |
| October 25, 2024 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected November 15, 2024 |
| October 25, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected November 15, 2024 |
| March 21, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected March 21, 2024 |
| March 21, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected March 22, 2024 |
| March 21, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected March 22, 2024 |
| January 27, 2024 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | K Immediate jeopardy, pattern | Corrected February 19, 2024 |
| January 27, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | E Potential harm, pattern | Corrected February 19, 2024 |
| January 27, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | E Potential harm, pattern | Corrected February 19, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $57,321 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| January 27, 2024 | Fine | $57,321 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CARILLON, INC. Organization | 5% or greater direct ownership interest | 100% | 12/30/2009 |
| U.S. BANK Organization | 5% or greater security interest | NOT APPLICABLE | 07/01/2016 |
| CULBERSON, JOHN Individual | adp of the snf | NOT APPLICABLE | 04/09/2025 |
| KLEIN, TRENTON Individual | adp of the snf | NOT APPLICABLE | 04/07/2025 |
| LIFE CARE SERVICES LLC Organization | adp of the snf | NOT APPLICABLE | 04/30/2025 |
| SKINNER, DEREK Individual | adp of the snf | NOT APPLICABLE | 04/09/2025 |
| BREEDLOVE, BILLY Individual | corporate director | NOT APPLICABLE | 02/27/2020 |
| FULTON, KYLE Individual | corporate director | NOT APPLICABLE | 01/25/2023 |
| HATCH, LESLIE Individual | corporate director | NOT APPLICABLE | 04/18/2019 |
| OWENS, JOHN Individual | corporate director | NOT APPLICABLE | 06/19/2022 |
| POWELL, DIANNE Individual | corporate director | NOT APPLICABLE | 10/18/2021 |
| TURNER, LANE Individual | corporate director | NOT APPLICABLE | 02/27/2020 |
| WILKERSON, DAVID Individual | corporate director | NOT APPLICABLE | 01/19/2023 |
| CULBERSON, JOHN Individual | operational/managerial control | NOT APPLICABLE | 04/01/2023 |
| KLEIN, TRENTON Individual | operational/managerial control | NOT APPLICABLE | 02/26/2025 |
| LIFE CARE SERVICES LLC Organization | operational/managerial control | NOT APPLICABLE | 02/03/2003 |
| RODDY, PAMELA Individual | operational/managerial control | NOT APPLICABLE | 10/16/2019 |
| SKINNER, DEREK Individual | operational/managerial control | NOT APPLICABLE | 08/01/2018 |
Other nursing homes near Carillon INC
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★★★★★3AverageThe Mildred & Shirley L. Garrison Geriatric Educat
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Government · 120 beds · Part of The Ensign Group
★★★★★2Below averageMesquite Post Acute Care
4510 27th St, Lubbock, TX 79410 · 1.8 mi
For-profit · 120 beds · Part of The Ensign Group
★★★★★1Much below averageSouthern Specialty Rehab & Nursing
4320 West 19th Street, Lubbock, TX 79407 · 1.9 mi
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Frequently asked questions
What is Carillon INC's rating?
Carillon INC has 3 out of 5 stars on the CMS overall star rating. The average for Texas nursing homes is 2.7 stars.
How many inspection citations did Carillon INC receive?
Its most recent standard health inspection found 7 citations, compared with a Texas average of 9.4. Every citation is listed on this page with its severity.
Does Carillon INC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Carillon INC?
It is non profit - corporation and part of Life Care Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Carillon INC and how do I contact it?
Carillon INC is at 1717 A Norfolk Ave, Lubbock, TX 79416. Phone: (806) 281-6114.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.