nursing home in Palo Alto, CA
Webster House
437 Webster Street, Palo Alto, CA 94301 · (650) 328-3300
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★5
- Staffing★★★★★5
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Webster House at a glance
Webster House is a 145-bed non-profit nursing home in Palo Alto, California (Santa Clara County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the California average of 3.2.
Residents receive about 5.1 hours of nursing care per day (1.1 of them from registered nurses), better than the state average of 4.5 hours.
Its most recent standard health inspection (January 30, 2025) found 3 health citations. The California average is 15.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 20.6% per year (state average 36.7%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 145
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Front Porch
- Medicare-certified since
- June 8, 1983
- Continuing care retirement community
- Yes
- Resident/family council
- Both
- County
- Santa Clara County
- CMS Certification Number
- 555156
Ratings
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 5 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.1 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.05 hrs | 4.52 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.06 hrs | 0.67 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.76 hrs | 2.65 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.79 hrs | 4.09 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 20.6% | 36.7% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 36.4% | 38.1% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 16 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 32 | 105.8 | 80.6 | Better |
Penalties
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,986 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 145 | 99 | 107 | |
| Average residents per day | 64 | 88 | 86 | |
| Occupancy | 43.9% | 88.4% | 80.9% |
Long-stay residents
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.2% | 1.6% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 1.9% | 4.3% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 8.1% | 12% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.6% | 1.2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.5% | 0.8% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 10.1% | 10.2% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 12.9% | 9.8% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 5.7% | 4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0.6% | 7.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.4% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 4.8% | 13.7% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 23% | 10.2% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 98.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.2% | 98.6% | 93.6% | Average |
Short-stay residents
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.4% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 92.5% | 93.2% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 85.9% | 94.4% | 82% | Average |
Inspection citations
State inspectors cited this home for 23 health deficiencies and 24 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 9, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected June 25, 2026 |
| January 30, 2025 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected February 18, 2025 |
| January 30, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected February 18, 2025 |
| January 30, 2025 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | F Potential harm, widespread | Corrected February 18, 2025 |
| January 30, 2025 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected February 4, 2025 |
| January 30, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | F Potential harm, widespread | Corrected February 19, 2025 |
| January 30, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 18, 2025 |
| January 30, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected February 20, 2025 |
| February 27, 2023 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | E Potential harm, pattern | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | E Potential harm, pattern | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347 | E Potential harm, pattern | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 27, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 27, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected March 29, 2023 |
| February 27, 2023 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | E Potential harm, pattern | Corrected March 29, 2023 |
| February 27, 2023 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | E Potential harm, pattern | Corrected March 29, 2023 |
| February 27, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected March 29, 2023 |
| February 27, 2023 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected March 29, 2023 |
| February 27, 2023 Standard | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. Administration Deficiencies · Tag F0851 | D Potential harm, isolated | Corrected March 29, 2023 |
| February 27, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected March 29, 2023 |
| February 27, 2023 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected March 29, 2023 |
| February 27, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 25, 2023 |
| February 27, 2023 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected March 29, 2023 |
| February 27, 2023 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected March 29, 2023 |
| February 27, 2023 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected March 29, 2023 |
| February 27, 2023 Standard | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · Tag F0637 | D Potential harm, isolated | Corrected March 29, 2023 |
| February 27, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected March 29, 2023 |
| February 27, 2023 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected March 29, 2023 |
| November 15, 2019 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected January 21, 2020 |
| November 15, 2019 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected January 21, 2020 |
| November 15, 2019 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | D Potential harm, isolated | Corrected January 21, 2020 |
| November 15, 2019 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | D Potential harm, isolated | Corrected January 21, 2020 |
| November 15, 2019 Fire safety | Establish roles under a Waiver declared by secretary. Emergency Preparedness Deficiencies · Tag E0026 | D Potential harm, isolated | Corrected January 21, 2020 |
| November 15, 2019 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | C No harm, widespread | Corrected January 21, 2020 |
| November 15, 2019 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected December 3, 2019 |
| November 15, 2019 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected December 3, 2019 |
| November 15, 2019 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 3, 2019 |
| November 15, 2019 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected December 3, 2019 |
| November 15, 2019 Standard | Provide routine and 24-hour emergency dental care for each resident. Quality of Life and Care Deficiencies · Tag F0790 | D Potential harm, isolated | Corrected December 3, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| FRONT PORCH COMMUNITIES AND SERVICES Organization | 5% or greater direct ownership interest | 100% | 04/01/2022 |
| DUNN, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 05/07/2026 |
| FREDERICK, MELISSA Individual | adp of the snf | NOT APPLICABLE | 12/30/2017 |
| FRONT PORCH COMMUNITIES AND SERVICES Organization | adp of the snf | NOT APPLICABLE | 04/01/2022 |
| DURANTEAU, NANCY Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| FORTE, VINCENT Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| HANDY, JOANNE Individual | corporate director | NOT APPLICABLE | 04/01/2021 |
| JACOBS, LAURA Individual | corporate director | NOT APPLICABLE | 01/01/2019 |
| KROEKER, KEVIN Individual | corporate director | NOT APPLICABLE | 01/01/2018 |
| MCGOVERN, MARION Individual | corporate director | NOT APPLICABLE | 01/01/2017 |
| SPENCER, PETER Individual | corporate director | NOT APPLICABLE | 01/01/2026 |
| TONNU, DIEMLAN Individual | corporate director | NOT APPLICABLE | 01/01/2018 |
| WESSON, OLIVER Individual | corporate director | NOT APPLICABLE | 01/01/2017 |
| WHITTAKER, SUSAN Individual | corporate director | NOT APPLICABLE | 01/23/2018 |
| KELLY, SEAN Individual | corporate officer | NOT APPLICABLE | 03/06/2023 |
| SALVADOR, EDUARDO Individual | corporate officer | NOT APPLICABLE | 10/03/2017 |
| VRANICH, RACHEL Individual | corporate officer | NOT APPLICABLE | 06/17/2022 |
| MERKIN, NICKOLAS Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 11/12/2025 |
| NELSON, HARRY Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 11/12/2025 |
| PENNINGTON, PAIGE Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 11/12/2025 |
| AKOPYAN, GEVORK Individual | operational/managerial control | NOT APPLICABLE | 10/12/2022 |
| DUNN, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 03/01/2026 |
| FREDERICK, MELISSA Individual | operational/managerial control | NOT APPLICABLE | 12/30/2017 |
| ICHIEN, CHRISTOPHER Individual | operational/managerial control | NOT APPLICABLE | 06/04/2018 |
| JORDAN, MARIA Individual | operational/managerial control | NOT APPLICABLE | 12/19/2024 |
| KELLY, SEAN Individual | operational/managerial control | NOT APPLICABLE | 03/06/2023 |
| MACANGO, SUSAN Individual | operational/managerial control | NOT APPLICABLE | 05/04/2026 |
| MCMULLIN, MARY Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| OLSON, KARI Individual | operational/managerial control | NOT APPLICABLE | 04/01/2021 |
| SALVADOR, EDUARDO Individual | operational/managerial control | NOT APPLICABLE | 04/01/2021 |
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★★★★★5Much above averageAtherton Park Post-Acute
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★★★★★4Above averageThe Terraces at Los Altos Health Facility
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★★★★★4Above averageDevonshire Oaks Nursing Center
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Frequently asked questions
What is Webster House's rating?
Webster House has 5 out of 5 stars on the CMS overall star rating. The average for California nursing homes is 3.2 stars.
How many inspection citations did Webster House receive?
Its most recent standard health inspection found 3 citations, compared with a California average of 15.5. Every citation is listed on this page with its severity.
Does Webster House accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Webster House?
It is non profit - corporation and part of Front Porch. The ownership section on this page lists the owners and managers reported to CMS.
Where is Webster House and how do I contact it?
Webster House is at 437 Webster Street, Palo Alto, CA 94301. Phone: (650) 328-3300.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.