nursing home in Glenwood City, WI
Glenhaven
612 E Oak St, Glenwood City, WI 54013 · (715) 265-4555
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★5
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Glenhaven at a glance
Glenhaven is a 44-bed non-profit nursing home in Glenwood City, Wisconsin (St. Croix County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Wisconsin average of 3.
Residents receive about 4.6 hours of nursing care per day (1.3 of them from registered nurses), better than the state average of 4.2 hours.
Its most recent standard health inspection (March 5, 2026) found 13 health citations. The Wisconsin average is 9.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 53.8% per year (state average 46.9%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 44
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Health Dimensions Group
- Medicare-certified since
- October 1, 1996
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- St. Croix County
- CMS Certification Number
- 525602
Ratings
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 3 / 5 | 3.1 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.1 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.65 hrs | 4.21 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.32 hrs | 0.99 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.90 hrs | 2.58 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.21 hrs | 3.77 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 53.8% | 46.9% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 25% | 39.7% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 13 | 9 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 96 | 100.3 | 80.6 | Worse |
Penalties
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $48,150 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 44 | 77 | 107 | |
| Average residents per day | 28 | 55 | 86 | |
| Occupancy | 63.9% | 74% | 80.9% |
Long-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.2% | 3.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 5% | 5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 32.6% | 15.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1.3% | 2.7% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 3% | 2.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 22.9% | 16.1% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 13.7% | 18.4% | 14.1% | Average |
| Long-stay residents who lose too much weight (lower is better) | 5.5% | 5.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 15.5% | 5.7% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 21.3% | 16.9% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 26.6% | 24.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.6% | 95.7% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.2% | 1.6% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 97.5% | 86.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 33 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 5, 2026 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Deficient, Provider has plan of correction |
| March 5, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | G Actual harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 3, 2026 |
| March 5, 2026 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | F Potential harm, widespread | Corrected April 3, 2026 |
| March 5, 2026 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected April 3, 2026 |
| March 5, 2026 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | D Potential harm, isolated | Corrected April 3, 2026 |
| March 5, 2026 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected April 3, 2026 |
| August 25, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected September 25, 2025 |
| August 25, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected September 25, 2025 |
| April 2, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected May 2, 2025 |
| April 2, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected May 2, 2025 |
| April 2, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected May 2, 2025 |
| December 11, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected February 11, 2025 |
| December 11, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected February 11, 2025 |
| December 11, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected February 11, 2025 |
| December 11, 2024 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | C No harm, widespread | Corrected February 11, 2025 |
| December 11, 2024 Standard | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. Administration Deficiencies · Tag F0851 | F Potential harm, widespread | Corrected January 11, 2025 |
| December 11, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 11, 2025 |
| December 11, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected January 11, 2025 |
| December 11, 2024 Standard | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849 | D Potential harm, isolated | Corrected January 11, 2025 |
| December 11, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected January 11, 2025 |
| December 11, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected January 11, 2025 |
| December 11, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 11, 2025 |
| December 11, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected January 11, 2025 |
| December 11, 2024 Standard | Provide medically-related social services to help each resident achieve the highest possible quality of life. Quality of Life and Care Deficiencies · Tag F0745 | D Potential harm, isolated | Corrected January 11, 2025 |
| November 30, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected December 20, 2023 |
| November 30, 2023 Standard | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. Administration Deficiencies · Tag F0851 | F Potential harm, widespread | Corrected June 30, 2023 |
| November 30, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected December 30, 2023 |
| November 30, 2023 Standard | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Nutrition and Dietary Deficiencies · Tag F0801 | F Potential harm, widespread | Corrected December 30, 2023 |
| November 30, 2023 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 30, 2023 |
| November 30, 2023 Complaint | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected December 30, 2023 |
| November 30, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | C No harm, widespread | Corrected December 30, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| GLENHAVEN, INC. Organization | 5% or greater mortgage interest | NOT APPLICABLE | 01/01/1966 |
| FIELD, THOMAS Individual | adp of the snf | NOT APPLICABLE | 11/01/2022 |
| GLENHAVEN, INC. Organization | adp of the snf | NOT APPLICABLE | 01/01/1966 |
| LARSON, KEVIN Individual | adp of the snf | NOT APPLICABLE | 07/11/2024 |
| MOE, SAMANTHA Individual | adp of the snf | NOT APPLICABLE | 07/31/2017 |
| LARSON, KEVIN Individual | corporate director | NOT APPLICABLE | 07/11/2024 |
| MCCUTCHIN, JOHN Individual | corporate director | NOT APPLICABLE | 06/01/1991 |
| MOE, SAMANTHA Individual | corporate director | NOT APPLICABLE | 07/31/2017 |
| NELSON, LESLEY Individual | corporate director | NOT APPLICABLE | 06/15/2010 |
| RAMEY, PAUL Individual | corporate director | NOT APPLICABLE | 04/24/2024 |
| TUTTLE, CYNDY Individual | corporate director | NOT APPLICABLE | 09/04/2018 |
| MCCUTCHIN, JOHN Individual | corporate officer | NOT APPLICABLE | 06/20/2011 |
| FIELD, THOMAS Individual | operational/managerial control | NOT APPLICABLE | 11/01/2022 |
| GLENHAVEN, INC. Organization | operational/managerial control | NOT APPLICABLE | 01/01/1966 |
| LARSON, KEVIN Individual | operational/managerial control | NOT APPLICABLE | 07/11/2024 |
| MCCUTCHIN, JOHN Individual | operational/managerial control | NOT APPLICABLE | 06/20/2011 |
| MOE, SAMANTHA Individual | operational/managerial control | NOT APPLICABLE | 07/31/2017 |
| NELSON, LESLEY Individual | operational/managerial control | NOT APPLICABLE | 06/15/2010 |
| RAMEY, PAUL Individual | operational/managerial control | NOT APPLICABLE | 04/24/2024 |
| TUTTLE, CYNDY Individual | operational/managerial control | NOT APPLICABLE | 09/04/2018 |
Other nursing homes near Glenhaven
Park View Home
220 Lockwood St, Woodville, WI 54028 · 9.5 mi
Non-profit · 50 beds · Part of Health Dimensions Group
- CMS high performer
★★★★★5Much above average- ★★★★★4Above average
Hammond Health Services
425 Davis St, Hammond, WI 54015 · 14.3 mi
For-profit · 50 beds · Part of North Shore Healthcare
- CMS high performer
★★★★★5Much above averageSpring Valley Health and Rehab Center
S830 - Westland Dr, Spring Valley, WI 54767 · 16.3 mi
Government · 40 beds · Part of Health Dimensions Group
★★★★★1Much below averageAmerican Lutheran Home-Menomonie
915 Elm Ave E, Menomonie, WI 54751 · 16.3 mi
Non-profit · 37 beds
- CMS high performer
★★★★★5Much above averageNeighbors - Central Neighborhood (the)
2901 Forbes Ave, Menomonie, WI 54751 · 17.8 mi
Government · 45 beds
★★★★★4Above average
All nursing homes in Glenwood City, WI · Compare side by side
Frequently asked questions
What is Glenhaven's rating?
Glenhaven has 3 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.
How many inspection citations did Glenhaven receive?
Its most recent standard health inspection found 13 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.
Does Glenhaven accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Glenhaven?
It is non profit - corporation and part of Health Dimensions Group. The ownership section on this page lists the owners and managers reported to CMS.
Where is Glenhaven and how do I contact it?
Glenhaven is at 612 E Oak St, Glenwood City, WI 54013. Phone: (715) 265-4555.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.