nursing home in Glendale, WI

Complete Care at Glendale West

6263 N Green Bay Ave, Glendale, WI 53209 · (414) 351-0543

★★★★★3
Average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★3
  • Quality measures★★★★★5

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Complete Care at Glendale West at a glance

Complete Care at Glendale West is a 94-bed for-profit nursing home in Glendale, Wisconsin (Milwaukee County).

CMS gives it 3 out of 5 stars on its overall star rating, close to the Wisconsin average of 3.

Residents receive about 4.4 hours of nursing care per day (0.7 of them from registered nurses), close to the state average of 4.2 hours.

Its most recent standard health inspection (May 22, 2025) found 17 health citations. The Wisconsin average is 9.5.

Federal regulators fined it 1 time in the past three years, totaling $11,180.

Nursing staff turnover is 62.9% per year (state average 46.9%).

Facility details

Type
Nursing home
Ownership
For Profit - Limited Liability Company
Beds
94
Certified for
Medicare and Medicaid
Chain / affiliated entity
Complete Care
Medicare-certified since
July 15, 1994
Resident/family council
Resident
County
Milwaukee County
CMS Certification Number
525547

Ratings

MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)3 / 53 / 53 / 5Average
Health inspection rating ⓘ (higher is better)2 / 52.8 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)3 / 53.6 / 52.9 / 5Average
Quality measures rating ⓘ (higher is better)5 / 53 / 53.6 / 5Better
Long-stay quality rating (higher is better)5 / 53.1 / 53.8 / 5Better
Short-stay (rehab) quality rating (higher is better)5 / 53.1 / 53.3 / 5Better

Staffing

This facility4.38 hrsWisconsin average4.21 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Wisconsin and U.S. averages
MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)4.38 hrs4.21 hrs3.86 hrsBetter
Registered nurse hours per resident per day (higher is better)0.70 hrs0.99 hrs0.69 hrsAverage
Nurse aide hours per resident per day (higher is better)2.87 hrs2.58 hrs2.32 hrsBetter
Weekend nurse staff hours per resident per day (higher is better)4.01 hrs3.77 hrs3.42 hrsBetter
Nursing staff turnover (yearly) (lower is better)62.9%46.9%45.8%Worse
Registered nurse turnover (yearly) (lower is better)54.5%39.7%42.9%Worse
Administrators who left in the past year (lower is better)111Worse

Inspections

This facility17Wisconsin average9U.S. average9
Health citations in the most recent inspection: this facility vs. Wisconsin and U.S. averages
MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)1799Worse
Citations from complaint investigations (latest cycle) (lower is better)1043Worse
Weighted health inspection score ⓘ (lower is better)79100.380.6Average

Penalties

This facility1Wisconsin average1U.S. average1
Fines in the past 3 years: this facility vs. Wisconsin and U.S. averages
MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)111Worse
Total fines in the past 3 years (lower is better)$11,180$48,150$30,972Better
All federal penalties in the past 3 years (lower is better)111Average

Size

MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Certified beds9477107
Average residents per day785586
Occupancy83.1%74%80.9%

Long-stay residents

This facility1.1%Wisconsin average3.3%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Wisconsin and U.S. averages
MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)1.1%3.3%3.2%Better
Long-stay residents with pressure ulcers (lower is better)3.2%5%4.6%Better
Long-stay residents given antipsychotic medication (lower is better)9.9%15.8%15.4%Better
Long-stay residents with a urinary tract infection (lower is better)0.8%2.7%1.6%Better
Long-stay residents with a catheter left in the bladder (lower is better)1%2.1%0.8%Worse
Long-stay residents needing more help with daily activities (lower is better)8.6%16.1%13.9%Better
Long-stay residents whose walking worsened (lower is better)12.1%18.4%14.1%Better
Long-stay residents who lose too much weight (lower is better)12.1%5.1%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)7.2%5.7%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0.1%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)10.7%16.9%19.5%Better
Long-stay residents with new or worse incontinence (lower is better)26.3%24.6%19%Worse
Long-stay residents given a flu vaccine (higher is better)100%95%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)87.5%95.7%93.6%Worse

Short-stay residents

This facility1.1%Wisconsin average1.2%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Wisconsin and U.S. averages
MeasureThis facilityWisconsin avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)1.1%1.2%1.6%Better
Short-stay residents given a flu vaccine (higher is better)84.8%82.2%79.8%Better
Short-stay residents given a pneumonia vaccine (higher is better)71.3%86.5%82%Worse

Inspection citations

State inspectors cited this home for 38 health deficiencies and 27 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 1 rated "immediate jeopardy".

DateCitationSeverityStatus
November 12, 2025
Complaint
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Tag F0554
D
Potential harm, isolated
Corrected December 5, 2025
November 12, 2025
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected December 5, 2025
November 12, 2025
Complaint
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected December 5, 2025
November 12, 2025
Complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected December 5, 2025
May 22, 2025
Fire safety
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies · Tag E0039
F
Potential harm, widespread
Corrected June 25, 2025
May 22, 2025
Fire safety
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies · Tag E0013
F
Potential harm, widespread
Corrected June 19, 2025
May 22, 2025
Fire safety
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies · Tag E0006
F
Potential harm, widespread
Corrected June 19, 2025
May 22, 2025
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
F
Potential harm, widespread
Corrected June 30, 2025
May 22, 2025
Fire safety
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923
E
Potential harm, pattern
Corrected June 19, 2025
May 22, 2025
Fire safety
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies · Tag K0711
E
Potential harm, pattern
Corrected June 20, 2025
May 22, 2025
Fire safety
Have properly installed electrical wiring and gas equipment.
Services Deficiencies · Tag K0511
D
Potential harm, isolated
Corrected June 20, 2025
May 22, 2025
Fire safety
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies · Tag K0741
D
Potential harm, isolated
Corrected June 20, 2025
May 22, 2025
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
C
No harm, widespread
Corrected June 20, 2025
May 22, 2025
Complaint
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies · Tag F0572
E
Potential harm, pattern
Corrected June 22, 2025
May 22, 2025
Complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
E
Potential harm, pattern
Corrected June 22, 2025
May 22, 2025
Complaint
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Tag F0655
E
Potential harm, pattern
Corrected June 22, 2025
May 22, 2025
Standard
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies · Tag F0685
D
Potential harm, isolated
Corrected June 22, 2025
May 22, 2025
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected June 22, 2025
May 22, 2025
Complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
D
Potential harm, isolated
Corrected June 22, 2025
May 22, 2025
Complaint
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
D
Potential harm, isolated
Corrected June 22, 2025
May 22, 2025
Standard
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Tag F0759
D
Potential harm, isolated
Corrected June 22, 2025
May 22, 2025
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected June 22, 2025
May 22, 2025
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected June 22, 2025
May 22, 2025
Standard
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Tag F0645
D
Potential harm, isolated
Corrected June 22, 2025
May 22, 2025
Standard
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies · Tag F0636
D
Potential harm, isolated
Corrected June 22, 2025
May 22, 2025
Standard
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605
D
Potential harm, isolated
Corrected June 22, 2025
November 26, 2024
Complaint
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected December 17, 2024
November 26, 2024
Complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Tag F0585
D
Potential harm, isolated
Corrected December 17, 2024
September 26, 2024
Complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
D
Potential harm, isolated
Corrected October 15, 2024
June 7, 2024
Complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
D
Potential harm, isolated
Corrected July 5, 2024
June 7, 2024
Complaint
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Corrected July 5, 2024
February 5, 2024
Fire safety
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies · Tag K0741
F
Potential harm, widespread
Corrected February 23, 2024
February 5, 2024
Fire safety
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies · Tag K0372
E
Potential harm, pattern
Corrected February 23, 2024
February 5, 2024
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
E
Potential harm, pattern
Corrected February 23, 2024
February 5, 2024
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected April 4, 2024
February 5, 2024
Fire safety
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies · Tag K0362
E
Potential harm, pattern
Corrected February 23, 2024
February 5, 2024
Fire safety
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies · Tag K0223
E
Potential harm, pattern
Corrected February 23, 2024
February 5, 2024
Fire safety
Install an approved automatic sprinkler system.
Smoke Deficiencies · Tag K0351
E
Potential harm, pattern
Corrected April 4, 2024
February 5, 2024
Fire safety
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920
E
Potential harm, pattern
Corrected February 23, 2024
February 5, 2024
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
E
Potential harm, pattern
Corrected April 4, 2024
February 5, 2024
Fire safety
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies · Tag K0374
E
Potential harm, pattern
Corrected February 23, 2024
February 5, 2024
Fire safety
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0912
D
Potential harm, isolated
Corrected February 23, 2024
February 5, 2024
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
D
Potential harm, isolated
Corrected February 23, 2024
February 5, 2024
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected February 24, 2024
February 5, 2024
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
E
Potential harm, pattern
Corrected February 24, 2024
February 5, 2024
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected February 24, 2024
February 5, 2024
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected February 24, 2024
November 29, 2023
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected December 26, 2023
November 29, 2023
Complaint
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
E
Potential harm, pattern
Corrected December 26, 2023
October 24, 2022
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
F
Potential harm, widespread
Corrected November 15, 2022
October 24, 2022
Fire safety
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0916
F
Potential harm, widespread
Corrected November 28, 2022
October 24, 2022
Fire safety
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920
E
Potential harm, pattern
Corrected November 15, 2022
October 24, 2022
Fire safety
Install resident room doors of proper design and width.
Egress Deficiencies · Tag K0233
E
Potential harm, pattern
Corrected November 15, 2022
October 24, 2022
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
D
Potential harm, isolated
Corrected November 10, 2022
October 24, 2022
Fire safety
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919
D
Potential harm, isolated
Corrected November 15, 2022
October 24, 2022
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
J
Immediate jeopardy, isolated
Corrected November 18, 2022
October 24, 2022
Standard
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · Tag F0693
D
Potential harm, isolated
Corrected November 18, 2022
October 24, 2022
Standard
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Tag F0757
D
Potential harm, isolated
Corrected November 18, 2022
October 24, 2022
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected November 18, 2022
October 24, 2022
Standard
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Tag F0558
D
Potential harm, isolated
Corrected November 18, 2022
October 24, 2022
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected November 18, 2022
October 24, 2022
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected November 18, 2022
October 24, 2022
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected November 18, 2022
October 24, 2022
Standard
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Tag F0623
C
No harm, widespread
Corrected November 18, 2022
October 24, 2022
Standard
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · Tag F0625
C
No harm, widespread
Corrected November 18, 2022

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 1 federal penalty in the past three years, including $11,180 in fines.

DatePenaltyAmount / length
November 29, 2023Fine$11,180

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
PC GLENDALE HOLDCO LLC
Organization
5% or greater direct ownership interest100%05/02/2024
SMS 2021 TRUST
Organization
5% or greater indirect ownership interest95%04/30/2021
BIELINSKI, RENEE
Individual
adp of the snfNOT APPLICABLE07/11/2022
DES CAPITAL LLC
Organization
adp of the snfNOT APPLICABLE04/30/2021
GLENDALE WI PROPCO LLC
Organization
adp of the snfNOT APPLICABLE04/30/2021
HAYDEN, LAKISHA
Individual
adp of the snfNOT APPLICABLE04/30/2021
HELLMAN, YOSEF
Individual
adp of the snfNOT APPLICABLE04/30/2021
JRK INVESTMENTS LLC
Organization
adp of the snfNOT APPLICABLE04/30/2021
KELLY, DENISE
Individual
adp of the snfNOT APPLICABLE04/30/2021
KLUGMAN, JACOB
Individual
adp of the snfNOT APPLICABLE04/30/2021
PEACE CAPITAL HOLDINGS II LLC
Organization
adp of the snfNOT APPLICABLE04/30/2021
ROSICH, ALEKSANDAR
Individual
adp of the snfNOT APPLICABLE04/30/2021
SMS 2021 TRUST
Organization
adp of the snfNOT APPLICABLE04/30/2021
STEIN, SHALOM
Individual
adp of the snfNOT APPLICABLE04/30/2021
STERNBUCH, DANIEL
Individual
adp of the snfNOT APPLICABLE04/30/2021
WI 6 PROPCO HOLDCO LLC
Organization
adp of the snfNOT APPLICABLE04/30/2021
WI 6 PROPCO TOPCO LLC
Organization
adp of the snfNOT APPLICABLE04/30/2021
STEIN, SHALOM
Individual
corporate officerNOT APPLICABLE04/30/2021
STEIN, SHALOM
Individual
indirect ownership interestNOT APPLICABLE04/30/2021
STEIN, SHALOM
Individual
managing control - governing bodyNOT APPLICABLE04/30/2021
BIELINSKI, RENEE
Individual
operational/managerial controlNOT APPLICABLE07/11/2022
HAYDEN, LAKISHA
Individual
operational/managerial controlNOT APPLICABLE04/30/2021
HELLMAN, YOSEF
Individual
operational/managerial controlNOT APPLICABLE04/30/2021
KELLY, DENISE
Individual
operational/managerial controlNOT APPLICABLE04/30/2021
ROSICH, ALEKSANDAR
Individual
operational/managerial controlNOT APPLICABLE04/30/2021
STEIN, SHALOM
Individual
trustee of the snfNOT APPLICABLE04/30/2021

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    • Special Focus candidate
    • Abuse citation
    ★★★★★1Much below average
  2. Bradley Estates Nursing and Rehab LLC

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  4. Luther Manor

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    ★★★★★1Much below average
  5. Avina of Milwaukee

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Frequently asked questions

What is Complete Care at Glendale West's rating?

Complete Care at Glendale West has 3 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.

How many inspection citations did Complete Care at Glendale West receive?

Its most recent standard health inspection found 17 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.

Does Complete Care at Glendale West accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Complete Care at Glendale West?

It is for profit - limited liability company and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.

Where is Complete Care at Glendale West and how do I contact it?

Complete Care at Glendale West is at 6263 N Green Bay Ave, Glendale, WI 53209. Phone: (414) 351-0543.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.