nursing home in Seymour, WI
Good Shepherd Services Ltd
607 Bronson Rd, Seymour, WI 54165 · (920) 833-6856
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Good Shepherd Services Ltd at a glance
Good Shepherd Services Ltd is a 50-bed non-profit nursing home in Seymour, Wisconsin (Outagamie County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Wisconsin average of 3.
Residents receive about 4.5 hours of nursing care per day (0.7 of them from registered nurses), better than the state average of 4.2 hours.
Its most recent standard health inspection (May 29, 2025) found 11 health citations. The Wisconsin average is 9.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 52.9% per year (state average 46.9%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 50
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- January 1, 1994
- Resident/family council
- Resident
- County
- Outagamie County
- CMS Certification Number
- 525509
Ratings
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.1 / 5 | 3.8 / 5 | Average |
Staffing
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.48 hrs | 4.21 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.75 hrs | 0.99 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.74 hrs | 2.58 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.73 hrs | 3.77 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 52.9% | 46.9% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 63.6% | 39.7% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 11 | 9 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 4 | 4 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 34 | 100.3 | 80.6 | Better |
Penalties
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $48,150 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 50 | 77 | 107 | |
| Average residents per day | 29 | 55 | 86 | |
| Occupancy | 57.8% | 74% | 80.9% |
Long-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0% | 3.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.6% | 5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 25.4% | 15.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 3.2% | 2.7% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 2.1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 12.1% | 16.1% | 13.9% | Better |
| Long-stay residents who lose too much weight (lower is better) | 1.3% | 5.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 5.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 22.4% | 16.9% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 36.1% | 24.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.7% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 90.4% | 82.2% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 90.9% | 86.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 14 health deficiencies and 10 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 21, 2026 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected April 22, 2026 |
| April 21, 2026 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected April 22, 2026 |
| March 20, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected April 20, 2026 |
| March 20, 2026 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected April 20, 2026 |
| May 29, 2025 Fire safety | Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction. Construction Deficiencies · Tag K0132 | F Potential harm, widespread | Corrected June 29, 2025 |
| May 29, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected June 29, 2025 |
| May 29, 2025 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected June 29, 2025 |
| May 29, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected June 29, 2025 |
| May 29, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected June 29, 2025 |
| May 29, 2025 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected June 29, 2025 |
| May 29, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected June 29, 2025 |
| May 29, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected June 29, 2025 |
| May 29, 2025 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected June 29, 2025 |
| May 29, 2025 Standard | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | D Potential harm, isolated | Corrected June 29, 2025 |
| May 29, 2025 Standard | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration Deficiencies · Tag F0868 | C No harm, widespread | Corrected June 29, 2025 |
| April 11, 2024 Fire safety | Provide family notifications of emergency plan. Emergency Preparedness Deficiencies · Tag E0035 | F Potential harm, widespread | Corrected May 11, 2024 |
| April 11, 2024 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | F Potential harm, widespread | Corrected May 11, 2024 |
| April 11, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected May 11, 2024 |
| April 11, 2024 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected May 11, 2024 |
| April 11, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected May 11, 2024 |
| April 19, 2023 Fire safety | Meet other general requirements that are deficient. Egress Deficiencies · Tag K0300 | E Potential harm, pattern | Corrected May 4, 2023 |
| April 19, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected May 2, 2023 |
| April 19, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 8, 2023 |
| April 19, 2023 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected May 5, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| GILLIAM, DAWN Individual | adp of the snf | NOT APPLICABLE | 11/01/2006 |
| HARTIG, DONALD Individual | adp of the snf | NOT APPLICABLE | 04/16/2025 |
| PIEHL, CAYLA Individual | adp of the snf | NOT APPLICABLE | 01/29/2024 |
| WIPFLI LLP Organization | adp of the snf | NOT APPLICABLE | 04/24/2025 |
| GILLIAM, DAWN Individual | corporate director | NOT APPLICABLE | 03/16/2025 |
| KATCH, JEAN Individual | corporate director | NOT APPLICABLE | 12/31/2024 |
| MCCLONE, KARLA Individual | corporate director | NOT APPLICABLE | 04/01/2024 |
| RICKERT, LISA Individual | corporate director | NOT APPLICABLE | 04/01/2022 |
| SCHROEDER, TODD Individual | corporate director | NOT APPLICABLE | 12/31/2024 |
| WALTERS, JOEL Individual | corporate director | NOT APPLICABLE | 04/01/2022 |
| ZAHN, JOYCE Individual | corporate director | NOT APPLICABLE | 12/31/2024 |
| RICKERT, LISA Individual | corporate officer | NOT APPLICABLE | 04/01/2022 |
| SCHROEDER, TODD Individual | corporate officer | NOT APPLICABLE | 12/31/2024 |
| KATCH, JEAN Individual | managing control - governing body | NOT APPLICABLE | 12/31/2024 |
| MCCLONE, KARLA Individual | managing control - governing body | NOT APPLICABLE | 04/01/2024 |
| RICKERT, LISA Individual | managing control - governing body | NOT APPLICABLE | 04/01/2022 |
| SCHROEDER, TODD Individual | managing control - governing body | NOT APPLICABLE | 12/31/2024 |
| WALTERS, JOEL Individual | managing control - governing body | NOT APPLICABLE | 04/01/2022 |
| ZAHN, JOYCE Individual | managing control - governing body | NOT APPLICABLE | 12/31/2024 |
| HARTIG, DONALD Individual | operational/managerial control | NOT APPLICABLE | 11/22/2021 |
| KATCH, JEAN Individual | operational/managerial control | NOT APPLICABLE | 12/31/2024 |
| MCCLONE, KARLA Individual | operational/managerial control | NOT APPLICABLE | 04/01/2024 |
| PIEHL, CAYLA Individual | operational/managerial control | NOT APPLICABLE | 01/29/2024 |
| RICKERT, LISA Individual | operational/managerial control | NOT APPLICABLE | 04/01/2022 |
| SCHROEDER, TODD Individual | operational/managerial control | NOT APPLICABLE | 12/31/2024 |
| WALTERS, JOEL Individual | operational/managerial control | NOT APPLICABLE | 04/01/2022 |
| WIPFLI LLP Organization | operational/managerial control | NOT APPLICABLE | 01/13/1987 |
| ZAHN, JOYCE Individual | operational/managerial control | NOT APPLICABLE | 12/31/2024 |
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Frequently asked questions
What is Good Shepherd Services Ltd's rating?
Good Shepherd Services Ltd has 4 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.
How many inspection citations did Good Shepherd Services Ltd receive?
Its most recent standard health inspection found 11 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.
Does Good Shepherd Services Ltd accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Good Shepherd Services Ltd?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Good Shepherd Services Ltd and how do I contact it?
Good Shepherd Services Ltd is at 607 Bronson Rd, Seymour, WI 54165. Phone: (920) 833-6856.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.