nursing home in Elkins, WV
Nella's at Autumn Lake Healthcare
499 Ferguson Road, Elkins, WV 26241 · (304) 636-1008
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Nella's at Autumn Lake Healthcare at a glance
Nella's at Autumn Lake Healthcare is a 100-bed for-profit nursing home in Elkins, West Virginia (Randolph County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the West Virginia average of 3.
Residents receive about 3.3 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 3.7 hours.
Its most recent standard health inspection (August 5, 2025) found 17 health citations. The West Virginia average is 11.7.
Federal regulators fined it 2 times in the past three years, totaling $59,810.
Nursing staff turnover is 44% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 100
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Autumn Lake Healthcare
- Medicare-certified since
- December 23, 2021
- Resident/family council
- Both
- County
- Randolph County
- CMS Certification Number
- 515196
Ratings
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.6 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 2.9 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.29 hrs | 3.67 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.54 hrs | 0.73 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.91 hrs | 2.04 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.05 hrs | 3.17 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 44% | 44.1% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 33.3% | 42.4% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 17 | 12 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 5 | 3 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 254.3 | 114.1 | 80.6 | Worse |
Penalties
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $59,810 | $29,505 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 100 | 87 | 107 | |
| Average residents per day | 95 | 78 | 86 | |
| Occupancy | 94.7% | 90.7% | 80.9% |
Long-stay residents
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.9% | 4.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 6.2% | 4.2% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 37.2% | 13.4% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.3% | 1.6% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.4% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 6.7% | 14.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 7.8% | 15.9% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.6% | 6.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 3.9% | 7.6% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 13.1% | 27% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 22.9% | 22.1% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 99% | 97.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 96.4% | 93.6% | Better |
Short-stay residents
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 100% | 79.4% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 79.1% | 82% | Better |
Inspection citations
State inspectors cited this home for 35 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 30, 2025 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 20, 2026 |
| December 30, 2025 Complaint | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Nutrition and Dietary Deficiencies · Tag F0801 | F Potential harm, widespread | Corrected January 20, 2026 |
| December 30, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected January 20, 2026 |
| December 30, 2025 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected January 20, 2026 |
| August 5, 2025 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | F Potential harm, widespread | Corrected September 9, 2025 |
| August 5, 2025 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected September 9, 2025 |
| August 5, 2025 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | E Potential harm, pattern | Corrected September 9, 2025 |
| August 5, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected September 9, 2025 |
| August 5, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected September 9, 2025 |
| August 5, 2025 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | D Potential harm, isolated | Corrected September 9, 2025 |
| August 5, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | L Immediate jeopardy, widespread | Corrected August 6, 2025 |
| August 5, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected September 2, 2025 |
| August 5, 2025 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | E Potential harm, pattern | Corrected September 2, 2025 |
| August 5, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected September 2, 2025 |
| August 5, 2025 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | E Potential harm, pattern | Corrected September 2, 2025 |
| August 5, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected September 2, 2025 |
| August 5, 2025 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected September 2, 2025 |
| August 5, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected September 2, 2025 |
| August 5, 2025 Complaint | Provide or get specialized rehabilitative services as required for a resident. Quality of Life and Care Deficiencies · Tag F0825 | D Potential harm, isolated | Corrected September 2, 2025 |
| August 5, 2025 Standard | Provide medically-related social services to help each resident achieve the highest possible quality of life. Quality of Life and Care Deficiencies · Tag F0745 | D Potential harm, isolated | Corrected September 2, 2025 |
| August 5, 2025 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected September 2, 2025 |
| August 5, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected September 2, 2025 |
| August 5, 2025 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected September 2, 2025 |
| July 4, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected August 27, 2024 |
| July 4, 2024 Complaint | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | D Potential harm, isolated | Corrected August 27, 2024 |
| November 8, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | F Potential harm, widespread | Corrected December 26, 2023 |
| November 8, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected December 26, 2023 |
| November 8, 2023 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | E Potential harm, pattern | Corrected December 26, 2023 |
| November 8, 2023 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | E Potential harm, pattern | Corrected December 26, 2023 |
| November 8, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | E Potential harm, pattern | Corrected December 26, 2023 |
| November 8, 2023 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected December 26, 2023 |
| November 8, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected December 26, 2023 |
| November 8, 2023 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | C No harm, widespread | Corrected December 26, 2023 |
| November 8, 2023 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected December 8, 2023 |
| November 8, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected December 8, 2023 |
| November 8, 2023 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | E Potential harm, pattern | Corrected December 8, 2023 |
| November 8, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected December 8, 2023 |
| November 8, 2023 Standard | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | E Potential harm, pattern | Corrected December 8, 2023 |
| November 8, 2023 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected December 8, 2023 |
| November 8, 2023 Standard | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0943 | D Potential harm, isolated | Corrected December 8, 2023 |
| November 8, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected December 8, 2023 |
| November 8, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 8, 2023 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected December 8, 2023 |
| November 8, 2023 Standard | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. Nursing and Physician Services Deficiencies · Tag F0947 | D Potential harm, isolated | Corrected December 8, 2023 |
| November 8, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected December 8, 2023 |
| November 8, 2023 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | C No harm, widespread | Corrected December 8, 2023 |
| June 2, 2021 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | E Potential harm, pattern | Corrected June 28, 2021 |
| June 2, 2021 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected June 28, 2021 |
| June 2, 2021 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected June 28, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $59,810 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| August 5, 2025 | Fine | $22,474 |
| November 8, 2023 | Fine | $37,336 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| NELLAS OPCO HOLDCO LLC Organization | 5% or greater direct ownership interest | 100% | 06/01/2021 |
| A & R STERN FAMILY WV HOLDINGS LLC Organization | 5% or greater indirect ownership interest | 99% | 06/01/2021 |
| ACCURATE STAFFING LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| A & R STERN FAMILY WV HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| A STERN FAMILY TRUST WV Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| BOLYARD, JONTHAN Individual | adp of the snf | NOT APPLICABLE | 12/06/2021 |
| BRAND SONNENSCHINE LLP Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| CHUA, CATHERINE Individual | adp of the snf | NOT APPLICABLE | 02/01/2024 |
| R STERN FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| STERN, ARYEH Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| STERN, ARYEH Individual | indirect ownership interest | NOT APPLICABLE | 06/01/2021 |
| BOLYARD, JONTHAN Individual | operational/managerial control | NOT APPLICABLE | 12/06/2021 |
| CHUA, CATHERINE Individual | operational/managerial control | NOT APPLICABLE | 02/01/2024 |
| SCHWARTZ, MARK Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
Other nursing homes near Nella's at Autumn Lake Healthcare
Autumn Lake Healthcare at Crystal Springs
200 Whitman Avenue, Elkins, WV 26241 · under 1 mi
For-profit · 84 beds · Part of Autumn Lake Healthcare
★★★★★1Much below averageElkins Rehabilitation & Care Center
2533 Beverly Pike, Elkins, WV 26241 · 4.6 mi
Non-profit · 111 beds
★★★★★5Much above averageTygart Valley Health & Rehabilitation
216 Samaritan Circle, Belington, WV 26250 · 6.7 mi
For-profit · 60 beds · Part of Hill Valley Healthcare
★★★★★3Average- ★★★★★4Above average
Holbrook Healthcare Center
183 Holbrook Road, Buckhannon, WV 26201 · 18 mi
For-profit · 120 beds · Part of Communicare Health
★★★★★1Much below averageSt. Joseph's Hospital
Amalia Drive #1, Buckhannon, WV 26201 · 18.7 mi
Non-profit · 16 beds · Part of Wvu Medicine
★★★★★5Much above average
Frequently asked questions
What is Nella's at Autumn Lake Healthcare's rating?
Nella's at Autumn Lake Healthcare has 1 out of 5 stars on the CMS overall star rating. The average for West Virginia nursing homes is 3 stars.
How many inspection citations did Nella's at Autumn Lake Healthcare receive?
Its most recent standard health inspection found 17 citations, compared with a West Virginia average of 11.7. Every citation is listed on this page with its severity.
Does Nella's at Autumn Lake Healthcare accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Nella's at Autumn Lake Healthcare?
It is for profit - limited liability company and part of Autumn Lake Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Nella's at Autumn Lake Healthcare and how do I contact it?
Nella's at Autumn Lake Healthcare is at 499 Ferguson Road, Elkins, WV 26241. Phone: (304) 636-1008.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.