nursing home in Franklin, WV
Pendleton Manor
68 Good Samaritan Drive, Franklin, WV 26807 · (304) 358-2322
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Pendleton Manor at a glance
Pendleton Manor is a 89-bed non-profit nursing home in Franklin, West Virginia (Pendleton County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the West Virginia average of 3.
Residents receive about 4 hours of nursing care per day (0.8 of them from registered nurses), better than the state average of 3.7 hours.
Its most recent standard health inspection (March 2, 2026) found 8 health citations. The West Virginia average is 11.7.
It has not received a federal fine in the past three years.
Nursing staff turnover is 68.6% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Other
- Beds
- 89
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- October 6, 1993
- Resident/family council
- Resident
- County
- Pendleton County
- CMS Certification Number
- 515124
Ratings
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 1 / 5 | 3.6 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 2.9 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.95 hrs | 3.67 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.79 hrs | 0.73 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.53 hrs | 2.04 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.45 hrs | 3.17 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 68.6% | 44.1% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 50% | 42.4% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 2 | 1 | 1 | Worse |
Inspections
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 12 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 51 | 114.1 | 80.6 | Better |
Penalties
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $29,505 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 89 | 87 | 107 | |
| Average residents per day | 85 | 78 | 86 | |
| Occupancy | 95.7% | 90.7% | 80.9% |
Long-stay residents
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3% | 4.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 8% | 4.2% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 17.6% | 13.4% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 2.8% | 1.6% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.8% | 0.4% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 15.8% | 14.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 9.9% | 15.9% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 6.7% | 6.3% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 2.6% | 7.6% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 17.7% | 27% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 22.3% | 22.1% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 97.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.3% | 96.4% | 93.6% | Better |
Short-stay residents
| Measure | This facility | West Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 6% | 1% | 1.6% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 88.6% | 79.1% | 82% | Better |
Inspection citations
State inspectors cited this home for 24 health deficiencies and 15 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 2, 2026 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | C No harm, widespread | Corrected April 15, 2026 |
| March 2, 2026 Fire safety | Construct fire resistant interior walls. Smoke Deficiencies · Tag K0331 | C No harm, widespread | Corrected April 15, 2026 |
| March 2, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected April 15, 2026 |
| March 2, 2026 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | E Potential harm, pattern | Corrected April 15, 2026 |
| March 2, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 15, 2026 |
| March 2, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected April 15, 2026 |
| March 2, 2026 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected April 15, 2026 |
| March 2, 2026 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected April 15, 2026 |
| March 2, 2026 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected April 15, 2026 |
| March 2, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 15, 2026 |
| May 1, 2024 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | F Potential harm, widespread | Corrected June 24, 2024 |
| May 1, 2024 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | F Potential harm, widespread | Corrected June 24, 2024 |
| May 1, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected June 24, 2024 |
| May 1, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected June 24, 2024 |
| May 1, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | E Potential harm, pattern | Corrected June 24, 2024 |
| May 1, 2024 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected June 24, 2024 |
| May 1, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected June 24, 2024 |
| May 1, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected May 30, 2024 |
| May 1, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected May 30, 2024 |
| May 1, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | E Potential harm, pattern | Corrected May 30, 2024 |
| May 1, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 30, 2024 |
| May 1, 2024 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected May 30, 2024 |
| May 1, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected May 30, 2024 |
| May 1, 2024 Standard | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected May 30, 2024 |
| August 30, 2022 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | F Potential harm, widespread | Corrected October 17, 2022 |
| August 30, 2022 Fire safety | Meet requirements for sections of health care facilities separated by fire resistive construction. Construction Deficiencies · Tag K0131 | F Potential harm, widespread | Corrected October 17, 2022 |
| August 30, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected October 17, 2022 |
| August 30, 2022 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | F Potential harm, widespread | Corrected October 17, 2022 |
| August 30, 2022 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected October 17, 2022 |
| August 30, 2022 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected October 17, 2022 |
| August 30, 2022 Standard | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | E Potential harm, pattern | Corrected October 14, 2022 |
| August 30, 2022 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | E Potential harm, pattern | Corrected October 14, 2022 |
| August 30, 2022 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected October 14, 2022 |
| August 30, 2022 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | D Potential harm, isolated | Corrected October 14, 2022 |
| August 30, 2022 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected October 14, 2022 |
| August 30, 2022 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected October 14, 2022 |
| August 30, 2022 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected October 14, 2022 |
| August 30, 2022 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected October 14, 2022 |
| August 30, 2022 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected October 14, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HILLING, STEPHANIE Individual | adp of the snf | NOT APPLICABLE | 10/02/2025 |
| PENDLETON MANOR, INC Organization | adp of the snf | NOT APPLICABLE | 01/01/1975 |
| BENNETT, ANN Individual | corporate director | NOT APPLICABLE | 07/01/2019 |
| BOWERS, GREGORY Individual | corporate director | NOT APPLICABLE | 11/04/2009 |
| HARPER, KENNETH Individual | corporate director | NOT APPLICABLE | 11/04/2009 |
| HARPER, MARSHALL Individual | corporate director | NOT APPLICABLE | 11/04/2009 |
| HEVENER, CARY Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| SITES, PATRICIA Individual | corporate director | NOT APPLICABLE | 08/01/2020 |
| STEVENS, KAREN Individual | corporate director | NOT APPLICABLE | 11/01/2023 |
| VANDEVANDER, LYNN Individual | corporate director | NOT APPLICABLE | 02/19/2013 |
| BOWERS, GREGORY Individual | corporate officer | NOT APPLICABLE | 03/21/2013 |
| MITCHELL, CARA Individual | corporate officer | NOT APPLICABLE | 12/19/2017 |
| HILLING, STEPHANIE Individual | operational/managerial control | NOT APPLICABLE | 10/01/2025 |
| PENDLETON MANOR, INC Organization | operational/managerial control | NOT APPLICABLE | 01/01/1975 |
| BENNETT, ANN Individual | trustee of the snf | NOT APPLICABLE | 07/01/2019 |
| HEVENER, CARY Individual | trustee of the snf | NOT APPLICABLE | 01/01/2022 |
| SITES, PATRICIA Individual | trustee of the snf | NOT APPLICABLE | 08/01/2020 |
| STEVENS, KAREN Individual | trustee of the snf | NOT APPLICABLE | 11/01/2023 |
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Frequently asked questions
What is Pendleton Manor's rating?
Pendleton Manor has 3 out of 5 stars on the CMS overall star rating. The average for West Virginia nursing homes is 3 stars.
How many inspection citations did Pendleton Manor receive?
Its most recent standard health inspection found 8 citations, compared with a West Virginia average of 11.7. Every citation is listed on this page with its severity.
Does Pendleton Manor accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Pendleton Manor?
It is non profit - other. The ownership section on this page lists the owners and managers reported to CMS.
Where is Pendleton Manor and how do I contact it?
Pendleton Manor is at 68 Good Samaritan Drive, Franklin, WV 26807. Phone: (304) 358-2322.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.