nursing home in White Sulphur Spring, WV

White Sulphur Springs Center

345 Pocahontas Trail, White Sulphur Spring, WV 24986 · (304) 536-4661

★★★★★3
Average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★3
  • Quality measures★★★★★5

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

White Sulphur Springs Center at a glance

White Sulphur Springs Center is a 68-bed for-profit nursing home in White Sulphur Spring, West Virginia (Greenbrier County).

CMS gives it 3 out of 5 stars on its overall star rating, close to the West Virginia average of 3.

Residents receive about 3.1 hours of nursing care per day (0.8 of them from registered nurses), worse than the state average of 3.7 hours.

Its most recent standard health inspection (September 10, 2025) found 10 health citations. The West Virginia average is 11.7.

Federal regulators fined it 4 times in the past three years, totaling $59,233.

Nursing staff turnover is 23.4% per year (state average 44.1%).

Facility details

Type
Nursing home
Ownership
For Profit - Corporation
Beds
68
Certified for
Medicare and Medicaid
Chain / affiliated entity
Genesis Healthcare
Medicare-certified since
June 9, 1989
Resident/family council
Resident
County
Greenbrier County
CMS Certification Number
515100

Ratings

MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)3 / 53 / 53 / 5Average
Health inspection rating ⓘ (higher is better)2 / 52.9 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)3 / 52.6 / 52.9 / 5Average
Quality measures rating ⓘ (higher is better)5 / 53.6 / 53.6 / 5Better
Long-stay quality rating (higher is better)5 / 54 / 53.8 / 5Better
Short-stay (rehab) quality rating (higher is better)4 / 52.9 / 53.3 / 5Better

Staffing

This facility3.10 hrsWest Virginia average3.67 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.10 hrs3.67 hrs3.86 hrsWorse
Registered nurse hours per resident per day (higher is better)0.85 hrs0.73 hrs0.69 hrsBetter
Nurse aide hours per resident per day (higher is better)1.59 hrs2.04 hrs2.32 hrsWorse
Weekend nurse staff hours per resident per day (higher is better)2.64 hrs3.17 hrs3.42 hrsWorse
Nursing staff turnover (yearly) (lower is better)23.4%44.1%45.8%Better
Registered nurse turnover (yearly) (lower is better)0%42.4%42.9%Better
Administrators who left in the past year (lower is better)011Better

Inspections

This facility10West Virginia average12U.S. average9
Health citations in the most recent inspection: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)10129Worse
Citations from complaint investigations (latest cycle) (lower is better)233Better
Weighted health inspection score ⓘ (lower is better)194.5114.180.6Worse

Penalties

This facility4West Virginia average1U.S. average1
Fines in the past 3 years: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)411Worse
Total fines in the past 3 years (lower is better)$59,233$29,505$30,972Worse
All federal penalties in the past 3 years (lower is better)411Worse

Size

MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Certified beds6887107
Average residents per day657886
Occupancy96.2%90.7%80.9%

Long-stay residents

This facility8.7%West Virginia average4.4%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)8.7%4.4%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)3.1%4.2%4.6%Better
Long-stay residents given antipsychotic medication (lower is better)13.6%13.4%15.4%Better
Long-stay residents with a urinary tract infection (lower is better)0%1.6%1.6%Better
Long-stay residents with a catheter left in the bladder (lower is better)0%0.4%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)6.2%14.7%13.9%Better
Long-stay residents whose walking worsened (lower is better)6%15.9%14.1%Better
Long-stay residents who lose too much weight (lower is better)7%6.3%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)0%7.6%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0.2%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)54.1%27%19.5%Worse
Long-stay residents with new or worse incontinence (lower is better)29.7%22.1%19%Worse
Long-stay residents given a flu vaccine (higher is better)98.4%97.6%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)100%96.4%93.6%Better

Short-stay residents

This facility0%West Virginia average1%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. West Virginia and U.S. averages
MeasureThis facilityWest Virginia avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)0%1%1.6%Better
Short-stay residents given a flu vaccine (higher is better)100%79.4%79.8%Better
Short-stay residents given a pneumonia vaccine (higher is better)99.4%79.1%82%Better

Inspection citations

State inspectors cited this home for 45 health deficiencies and 20 fire safety deficiencies in the inspection records CMS currently publishes. 4 citations involved actual harm, including 4 rated "immediate jeopardy".

DateCitationSeverityStatus
November 19, 2025
Complaint
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Tag F0585
D
Potential harm, isolated
Corrected December 10, 2025
September 10, 2025
Fire safety
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies · Tag K0372
C
No harm, widespread
Corrected October 2, 2025
September 10, 2025
Fire safety
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies · Tag K0374
C
No harm, widespread
Corrected October 2, 2025
September 10, 2025
Fire safety
Have properly installed electrical wiring and gas equipment.
Services Deficiencies · Tag K0511
C
No harm, widespread
Corrected October 2, 2025
September 10, 2025
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
C
No harm, widespread
Corrected October 2, 2025
September 10, 2025
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
C
No harm, widespread
Corrected October 2, 2025
September 10, 2025
Standard
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies · Tag F0805
K
Immediate jeopardy, pattern
Corrected October 21, 2025
September 10, 2025
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected October 21, 2025
September 10, 2025
Standard
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Tag F0803
E
Potential harm, pattern
Corrected October 21, 2025
September 10, 2025
Complaint
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Tag F0628
E
Potential harm, pattern
Corrected October 21, 2025
September 10, 2025
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
E
Potential harm, pattern
Corrected October 21, 2025
September 10, 2025
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected October 21, 2025
September 10, 2025
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected October 21, 2025
September 10, 2025
Standard
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · Tag F0644
D
Potential harm, isolated
Corrected October 21, 2025
September 10, 2025
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected October 21, 2025
July 11, 2024
Fire safety
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies · Tag K0374
F
Potential harm, widespread
Corrected August 19, 2024
July 11, 2024
Fire safety
Provide properly protected cooking facilities.
Smoke Deficiencies · Tag K0324
F
Potential harm, widespread
Corrected August 19, 2024
July 11, 2024
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
F
Potential harm, widespread
Corrected August 19, 2024
July 11, 2024
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
F
Potential harm, widespread
Corrected August 19, 2024
July 11, 2024
Fire safety
Have properly installed electrical wiring and gas equipment.
Services Deficiencies · Tag K0511
E
Potential harm, pattern
Corrected August 19, 2024
July 11, 2024
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
E
Potential harm, pattern
Corrected August 19, 2024
July 11, 2024
Fire safety
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies · Tag K0222
E
Potential harm, pattern
Corrected August 19, 2024
July 11, 2024
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
E
Potential harm, pattern
Corrected August 19, 2024
July 11, 2024
Fire safety
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921
D
Potential harm, isolated
Corrected August 19, 2024
July 11, 2024
Fire safety
Have restrictions on the use of portable space heaters.
Miscellaneous Deficiencies · Tag K0781
D
Potential harm, isolated
Corrected August 19, 2024
July 11, 2024
Fire safety
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies · Tag E0004
C
No harm, widespread
Corrected August 19, 2024
July 11, 2024
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
J
Immediate jeopardy, isolated
Corrected April 24, 2024
July 11, 2024
Standard
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
J
Immediate jeopardy, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
J
Immediate jeopardy, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies · Tag F0814
F
Potential harm, widespread
Corrected August 13, 2024
July 11, 2024
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
F
Potential harm, widespread
Corrected August 13, 2024
July 11, 2024
Standard
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies · Tag F0801
F
Potential harm, widespread
Corrected August 13, 2024
July 11, 2024
Standard
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
E
Potential harm, pattern
Corrected August 13, 2024
July 11, 2024
Standard
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Tag F0921
E
Potential harm, pattern
Corrected August 13, 2024
July 11, 2024
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected August 13, 2024
July 11, 2024
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
E
Potential harm, pattern
Corrected August 13, 2024
July 11, 2024
Standard
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care Deficiencies · Tag F0745
E
Potential harm, pattern
Corrected August 13, 2024
July 11, 2024
Standard
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · Tag F0552
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Tag F0692
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · Tag F0693
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Tag F0732
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies · Tag F0740
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies · Tag F0742
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies · Tag F0744
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies · Tag F0867
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Tag F0757
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies · Tag F0551
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies · Tag F0865
D
Potential harm, isolated
Corrected August 13, 2024
July 11, 2024
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected August 13, 2024
March 8, 2023
Fire safety
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies · Tag K0222
F
Potential harm, widespread
Corrected April 4, 2023
March 8, 2023
Fire safety
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies · Tag K0291
C
No harm, widespread
Corrected April 4, 2023
March 8, 2023
Fire safety
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914
C
No harm, widespread
Corrected April 4, 2023
March 8, 2023
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
C
No harm, widespread
Corrected April 4, 2023
March 8, 2023
Standard
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies · Tag F0809
E
Potential harm, pattern
Corrected March 27, 2023
March 8, 2023
Standard
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
E
Potential harm, pattern
Corrected March 27, 2023
March 8, 2023
Standard
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Tag F0725
E
Potential harm, pattern
Corrected March 27, 2023
March 8, 2023
Standard
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies · Tag F0925
E
Potential harm, pattern
Corrected March 27, 2023
March 8, 2023
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected March 27, 2023
March 8, 2023
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected March 27, 2023
March 8, 2023
Standard
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · Tag F0644
D
Potential harm, isolated
Corrected March 27, 2023
March 8, 2023
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected March 27, 2023
March 8, 2023
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
D
Potential harm, isolated
Corrected March 27, 2023
March 8, 2023
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected March 27, 2023
March 8, 2023
Standard
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Tag F0921
B
No harm, pattern
Corrected March 27, 2023

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 4 federal penalties in the past three years, including $59,233 in fines.

DatePenaltyAmount / length
September 10, 2025Fine$18,782
July 11, 2024Fine$16,801
July 11, 2024Fine$13,627
July 11, 2024Fine$10,023

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
GENESIS OPERATIONS V LLC
Organization
5% or greater direct ownership interest100%12/31/2011
FC-GEN OPERATIONS INVESTMENT LLC
Organization
5% or greater indirect ownership interest—02/02/2015
GENESIS HEALTHCARE INC
Organization
5% or greater indirect ownership interest—02/02/2015
GENESIS HEALTHCARE LLC
Organization
5% or greater indirect ownership interest—04/01/2011
GENESIS HOLDINGS LLC
Organization
5% or greater indirect ownership interest—02/02/2015
GEN OPERATIONS II LLC
Organization
5% or greater indirect ownership interest—02/02/2015
GEN OPERATIONS I LLC
Organization
5% or greater indirect ownership interest—02/02/2015
GHC HOLDINGS LLC
Organization
5% or greater indirect ownership interest—04/01/2011
SUN HEALTHCARE GROUP INC
Organization
5% or greater indirect ownership interest—02/02/2015
WHITMAN, ARNOLD
Individual
5% or greater indirect ownership interest—02/02/2015
LARSON, ANTHONY
Individual
adp of the snfNOT APPLICABLE03/26/2024
ZAFAR, SAAD
Individual
adp of the snfNOT APPLICABLE06/01/2024
BERG, MICHAEL
Individual
corporate officerNOT APPLICABLE03/02/2015
BRIDGEFORD, LAURA
Individual
corporate officerNOT APPLICABLE06/01/2024
MENDELSON, AVI
Individual
corporate officerNOT APPLICABLE06/01/2024
LARSON, ANTHONY
Individual
operational/managerial controlNOT APPLICABLE03/26/2024

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Frequently asked questions

What is White Sulphur Springs Center's rating?

White Sulphur Springs Center has 3 out of 5 stars on the CMS overall star rating. The average for West Virginia nursing homes is 3 stars.

How many inspection citations did White Sulphur Springs Center receive?

Its most recent standard health inspection found 10 citations, compared with a West Virginia average of 11.7. Every citation is listed on this page with its severity.

Does White Sulphur Springs Center accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns White Sulphur Springs Center?

It is for profit - corporation and part of Genesis Healthcare. The ownership section on this page lists the owners and managers reported to CMS.

Where is White Sulphur Springs Center and how do I contact it?

White Sulphur Springs Center is at 345 Pocahontas Trail, White Sulphur Spring, WV 24986. Phone: (304) 536-4661.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.