nursing home in Richmond, VA
Our Lady of Hope Health Center
13700 North Gayton Road, Richmond, VA 23233 · (804) 360-1960
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★2
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Our Lady of Hope Health Center at a glance
Our Lady of Hope Health Center is a 75-bed non-profit nursing home in Richmond, Virginia (Henrico County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Virginia average of 3.
Residents receive about 4.2 hours of nursing care per day (0.4 of them from registered nurses), better than the state average of 3.8 hours.
Its most recent standard health inspection (April 17, 2026) found 10 health citations. The Virginia average is 14.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 67.3% per year (state average 48.1%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Church Related
- Beds
- 75
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- August 1, 1996
- Resident/family council
- Resident
- County
- Henrico County
- CMS Certification Number
- 495311
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.4 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.9 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 1 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.19 hrs | 3.76 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.40 hrs | 0.69 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.34 hrs | 2.07 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.79 hrs | 3.29 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 67.3% | 48.1% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 58.3% | 48.2% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 10 | 14 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 3 | 4 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 70.5 | 122.3 | 80.6 | Better |
Penalties
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,688 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 75 | 113 | 107 | |
| Average residents per day | 72 | 99 | 86 | |
| Occupancy | 96.5% | 87.9% | 80.9% |
Long-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 6% | 3.6% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 9.5% | 4.7% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 14.8% | 14.2% | 15.4% | Average |
| Long-stay residents with a urinary tract infection (lower is better) | 8.4% | 1.6% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1% | 0.4% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 17.5% | 14.9% | 13.9% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 8.7% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 18.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 11.3% | 20.6% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 20.4% | 21.8% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 83.3% | 94% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 83.6% | 90.9% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.6% | 1.3% | 1.6% | Average |
| Short-stay residents given a flu vaccine (higher is better) | 85% | 73.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 92.7% | 73.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 26 health deficiencies and 13 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 10, 2026 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Deficient, Provider has no plan of correction |
| April 17, 2026 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | F Potential harm, widespread | Corrected May 18, 2026 |
| April 17, 2026 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | D Potential harm, isolated | Corrected May 18, 2026 |
| April 17, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected May 18, 2026 |
| April 17, 2026 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected May 18, 2026 |
| April 17, 2026 Standard | Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814 | F Potential harm, widespread | Corrected May 6, 2026 |
| April 17, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected July 3, 2026 |
| April 17, 2026 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected July 3, 2026 |
| April 17, 2026 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected July 3, 2026 |
| April 17, 2026 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected May 6, 2026 |
| April 17, 2026 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected May 6, 2026 |
| April 17, 2026 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | D Potential harm, isolated | Corrected May 6, 2026 |
| April 17, 2026 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected May 6, 2026 |
| April 17, 2026 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | C No harm, widespread | Corrected May 6, 2026 |
| December 6, 2024 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected January 7, 2025 |
| December 6, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 7, 2025 |
| December 6, 2024 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected January 7, 2025 |
| September 27, 2023 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected October 17, 2023 |
| September 27, 2023 Complaint | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. Nursing and Physician Services Deficiencies · Tag F0711 | D Potential harm, isolated | Corrected October 17, 2023 |
| September 27, 2023 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected October 17, 2023 |
| September 27, 2023 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected October 17, 2023 |
| May 3, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected May 17, 2023 |
| May 3, 2023 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected May 17, 2023 |
| May 3, 2023 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected May 17, 2023 |
| May 3, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected May 17, 2023 |
| May 3, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected May 17, 2023 |
| December 9, 2021 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | F Potential harm, widespread | Corrected February 18, 2022 |
| December 9, 2021 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected February 18, 2022 |
| December 9, 2021 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected February 18, 2022 |
| December 9, 2021 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | E Potential harm, pattern | Corrected May 27, 2022 |
| December 9, 2021 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | E Potential harm, pattern | Corrected February 18, 2022 |
| December 9, 2021 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected February 18, 2022 |
| December 9, 2021 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected February 18, 2022 |
| December 9, 2021 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | D Potential harm, isolated | Corrected February 18, 2022 |
| December 9, 2021 Fire safety | Have elevators that firefighters can control in the event of a fire. Services Deficiencies · Tag K0531 | D Potential harm, isolated | Corrected February 18, 2022 |
| December 9, 2021 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 29, 2021 |
| December 9, 2021 Standard | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | D Potential harm, isolated | Corrected December 29, 2021 |
| December 9, 2021 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected December 29, 2021 |
| December 9, 2021 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected December 29, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| KNESTOUT, BARRY Individual | 5% or greater direct ownership interest | 100% | 12/05/2017 |
| BLUM, JONATHAN Individual | adp of the snf | NOT APPLICABLE | 03/01/2025 |
| CATRAMBONE, JOSEPH Individual | adp of the snf | NOT APPLICABLE | 12/31/2024 |
| KNESTOUT, BARRY Individual | adp of the snf | NOT APPLICABLE | 12/05/2017 |
| KRECK, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 04/08/2025 |
| BLUM, JONATHAN Individual | corporate director | NOT APPLICABLE | 03/01/2025 |
| KNESTOUT, BARRY Individual | corporate director | NOT APPLICABLE | 12/05/2017 |
| KRECK, MICHAEL Individual | corporate director | NOT APPLICABLE | 04/08/2025 |
| KNESTOUT, BARRY Individual | corporate officer | NOT APPLICABLE | 12/05/2017 |
| BLUM, JONATHAN Individual | operational/managerial control | NOT APPLICABLE | 03/01/2025 |
| CATRAMBONE, JOSEPH Individual | operational/managerial control | NOT APPLICABLE | 12/31/2024 |
| KNESTOUT, BARRY Individual | operational/managerial control | NOT APPLICABLE | 12/05/2017 |
| KRECK, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 04/08/2025 |
Other nursing homes near Our Lady of Hope Health Center
Shalom Gardens Health & Rehabilitation
1600 John Rolfe Parkway, Richmond, VA 23233 · 2.4 mi
For-profit · 101 beds · Part of Hill Valley Healthcare
★★★★★1Much below averageCanterbury Rehabilitation and Healthcare Center
1776 Cambridge Drive, Richmond, VA 23238 · 2.7 mi
For-profit · 183 beds · Part of Marquis Health Services
- Abuse citation
★★★★★1Much below average- ★★★★★3Average
- Not rated
The Laurels of University Park
2420 Pemberton Rd, Richmond, VA 23233 · 3.9 mi
For-profit · 145 beds · Part of Ciena Healthcare/Laurel Health Care
★★★★★2Below averageAugust Healthcare at Richmond
1503 Michael Road, Richmond, VA 23229 · 5.8 mi
For-profit · 32 beds · Part of Simcha Hyman & Naftali Zanziper
★★★★★3Average
Frequently asked questions
What is Our Lady of Hope Health Center's rating?
Our Lady of Hope Health Center has 3 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.
How many inspection citations did Our Lady of Hope Health Center receive?
Its most recent standard health inspection found 10 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.
Does Our Lady of Hope Health Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Our Lady of Hope Health Center?
It is non profit - church related. The ownership section on this page lists the owners and managers reported to CMS.
Where is Our Lady of Hope Health Center and how do I contact it?
Our Lady of Hope Health Center is at 13700 North Gayton Road, Richmond, VA 23233. Phone: (804) 360-1960.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.