nursing home in Buena Vista, VA
Shenandoah Valley Health and Rehab
3737 Catalpa Ave, Buena Vista, VA 24416 · (540) 261-7444
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★2
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Shenandoah Valley Health and Rehab at a glance
Shenandoah Valley Health and Rehab is a 93-bed for-profit nursing home in Buena Vista, Virginia (Buena Vista City County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Virginia average of 3.
Residents receive about 3.2 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (February 23, 2023) found 6 health citations. The Virginia average is 14.4.
Federal regulators fined it 1 time in the past three years, totaling $50,635.
Nursing staff turnover is 60.4% per year (state average 48.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 93
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Trio Healthcare
- Medicare-certified since
- January 27, 1987
- Resident/family council
- Both
- County
- Buena Vista City County
- CMS Certification Number
- 495168
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.4 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.9 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.16 hrs | 3.76 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.58 hrs | 0.69 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.95 hrs | 2.07 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.09 hrs | 3.29 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 60.4% | 48.1% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 53.3% | 48.2% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 14 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 106.5 | 122.3 | 80.6 | Worse |
Penalties
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $50,635 | $23,688 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 93 | 113 | 107 | |
| Average residents per day | 88 | 99 | 86 | |
| Occupancy | 94.4% | 87.9% | 80.9% |
Long-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 6.1% | 3.6% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 6.7% | 4.7% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 4.3% | 14.2% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.7% | 1.6% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.8% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 29.2% | 14.9% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 26.5% | 15.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 1.5% | 5.4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 7.4% | 18.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 27.7% | 20.6% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 30.9% | 21.8% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 98.6% | 94% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.7% | 90.9% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.5% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 92.9% | 73.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 94.9% | 73.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 37 health deficiencies and 5 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 23, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected January 17, 2025 |
| January 23, 2025 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected January 17, 2025 |
| January 31, 2024 Complaint | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | G Actual harm, isolated | Corrected April 1, 2024 |
| January 31, 2024 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | G Actual harm, isolated | Corrected April 1, 2024 |
| January 31, 2024 Complaint | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | F Potential harm, widespread | Corrected April 1, 2024 |
| January 31, 2024 Complaint | Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program. Administration Deficiencies · Tag F0944 | F Potential harm, widespread | Corrected April 1, 2024 |
| January 31, 2024 Complaint | Develop, implement, and/or maintain an effective training program for all new and existing staff members. Administration Deficiencies · Tag F0940 | F Potential harm, widespread | Corrected April 1, 2024 |
| January 31, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected April 1, 2024 |
| January 31, 2024 Complaint | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. Administration Deficiencies · Tag F0838 | F Potential harm, widespread | Corrected April 1, 2024 |
| January 31, 2024 Complaint | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. Resident Rights Deficiencies · Tag F0626 | D Potential harm, isolated | Corrected April 1, 2024 |
| January 31, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected April 1, 2024 |
| January 31, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected April 1, 2024 |
| February 23, 2023 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | F Potential harm, widespread | Corrected March 23, 2023 |
| February 23, 2023 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 23, 2023 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 23, 2023 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 23, 2023 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected March 23, 2023 |
| February 23, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 23, 2023 |
| May 27, 2021 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected August 5, 2021 |
| May 27, 2021 Fire safety | Have proper power supply for life support equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0915 | D Potential harm, isolated | Corrected August 5, 2021 |
| May 27, 2021 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected August 5, 2021 |
| May 27, 2021 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected August 5, 2021 |
| May 27, 2021 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | G Actual harm, isolated | Corrected June 25, 2021 |
| May 27, 2021 Standard | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. Administration Deficiencies · Tag F0838 | E Potential harm, pattern | Corrected June 25, 2021 |
| May 27, 2021 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected July 20, 2021 |
| May 27, 2021 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected June 25, 2021 |
| May 27, 2021 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected June 25, 2021 |
| May 27, 2021 Standard | Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs. Nutrition and Dietary Deficiencies · Tag F0800 | D Potential harm, isolated | Corrected June 25, 2021 |
| May 27, 2021 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected June 25, 2021 |
| May 27, 2021 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected June 25, 2021 |
| May 27, 2021 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 20, 2021 |
| May 27, 2021 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected June 25, 2021 |
| May 27, 2021 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected June 25, 2021 |
| May 27, 2021 Standard | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected June 25, 2021 |
| May 27, 2021 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected June 25, 2021 |
| March 14, 2019 Fire safety | Meet other general requirements. Construction Deficiencies · Tag K0100 | E Potential harm, pattern | Corrected May 7, 2019 |
| March 14, 2019 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected April 3, 2019 |
| March 14, 2019 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | E Potential harm, pattern | Corrected April 3, 2019 |
| March 14, 2019 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | E Potential harm, pattern | Corrected April 3, 2019 |
| March 14, 2019 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected April 3, 2019 |
| March 14, 2019 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 3, 2019 |
| March 14, 2019 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected April 3, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $50,635 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| January 31, 2024 | Fine | $50,635 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| GL VIRGINIA HOLDINGS LLC Organization | 5% or greater direct ownership interest | 100% | 12/16/2016 |
| GENTRY, BOYD Individual | 5% or greater indirect ownership interest | — | 12/16/2016 |
| RUBENSTEIN, DAVID Individual | 5% or greater indirect ownership interest | — | 12/16/2016 |
| TRIO HEALTH CARE - EAST, LLC Organization | 5% or greater indirect ownership interest | — | 05/24/2019 |
| TRIO HEALTHCARE INVESTORS LLC Organization | 5% or greater indirect ownership interest | — | 12/06/2016 |
| TRIO HEALTHCARE LLC Organization | 5% or greater indirect ownership interest | — | 12/10/2019 |
| GENTRY, BOYD Individual | corporate officer | NOT APPLICABLE | 12/16/2016 |
| RUBENSTEIN, DAVID Individual | corporate officer | NOT APPLICABLE | 12/16/2016 |
| LAM, ANGELA Individual | w-2 managing employee | NOT APPLICABLE | 05/15/2023 |
Other nursing homes near Shenandoah Valley Health and Rehab
Heritage Hall Lexington
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For-profit · 60 beds · Part of Heritage Hall
★★★★★4Above averageKendal at Lexington
160 Kendal Drive, Lexington, VA 24450 · 6.4 mi
Non-profit · 60 beds · Part of Kendal
★★★★★4Above averageFairmont Crossing Health and Rehab Center
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For-profit · 120 beds · Part of Hill Valley Healthcare
★★★★★2Below averageWestminster-Canterbury of Lynchburg INC
501 Ves Rd, Lynchburg, VA 24503 · 22.4 mi
Non-profit · 80 beds
- CMS high performer
★★★★★5Much above averageSeven Hills Rehabilitation and Nursing
2081 Langhorne Road, Lynchburg, VA 24501 · 25.1 mi
For-profit · 120 beds · Part of Eastern Healthcare Group
- Special Focus candidate
★★★★★1Much below averageTate Springs Health & Rehab
2200 Landover Place, Lynchburg, VA 24501 · 25.2 mi
For-profit · 118 beds · Part of Hill Valley Healthcare
★★★★★4Above average
Frequently asked questions
What is Shenandoah Valley Health and Rehab's rating?
Shenandoah Valley Health and Rehab has 2 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.
How many inspection citations did Shenandoah Valley Health and Rehab receive?
Its most recent standard health inspection found 6 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.
Does Shenandoah Valley Health and Rehab accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Shenandoah Valley Health and Rehab?
It is for profit - corporation and part of Trio Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Shenandoah Valley Health and Rehab and how do I contact it?
Shenandoah Valley Health and Rehab is at 3737 Catalpa Ave, Buena Vista, VA 24416. Phone: (540) 261-7444.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.