nursing home in Memphis, TN
Highlands Health and Rehabilitation Center
3549 Norriswood, Memphis, TN 38111 · (901) 325-7820
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★2
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Highlands Health and Rehabilitation Center at a glance
Highlands Health and Rehabilitation Center is a 180-bed for-profit nursing home in Memphis, Tennessee (Shelby County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Tennessee average of 3.
Residents receive about 3.2 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (August 11, 2022) found 8 health citations. The Tennessee average is 4.4.
Federal regulators fined it 1 time in the past three years, totaling $22,925.
Nursing staff turnover is 53.6% per year (state average 48.9%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 180
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Champion Care
- Medicare-certified since
- June 25, 1984
- Resident/family council
- Resident
- County
- Shelby County
- CMS Certification Number
- 445165
Ratings
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.5 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.6 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3.4 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.22 hrs | 3.80 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.48 hrs | 0.60 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.83 hrs | 2.12 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.83 hrs | 3.31 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 53.6% | 48.9% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 50% | 43.2% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 4 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 45 | 47.9 | 80.6 | Better |
Penalties
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $22,925 | $22,907 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 180 | 114 | 107 | |
| Average residents per day | 158 | 84 | 86 | |
| Occupancy | 87.6% | 74.8% | 80.9% |
Long-stay residents
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.2% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 8.9% | 5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 20.5% | 16.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.8% | 1.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.5% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 7.5% | 14% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 16.4% | 17.2% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 13.8% | 6.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 9.1% | 13.8% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 21.9% | 31.7% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 13.3% | 20% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 26% | 94.5% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 23.3% | 89.4% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.7% | 1.7% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 2.5% | 79.8% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 10.5% | 79.3% | 82% | Worse |
Inspection citations
State inspectors cited this home for 16 health deficiencies and 19 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 10, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Past Non-Compliance |
| October 14, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 17, 2025 |
| August 11, 2022 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected August 31, 2022 |
| August 11, 2022 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected September 19, 2022 |
| August 11, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected September 19, 2022 |
| August 11, 2022 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected August 8, 2022 |
| August 11, 2022 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | E Potential harm, pattern | Corrected August 24, 2022 |
| August 11, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected August 24, 2022 |
| August 11, 2022 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected August 30, 2022 |
| August 11, 2022 Standard | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | D Potential harm, isolated | Corrected August 24, 2022 |
| August 11, 2022 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | D Potential harm, isolated | Corrected August 24, 2022 |
| August 11, 2022 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected August 24, 2022 |
| October 22, 2019 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected November 15, 2019 |
| October 22, 2019 Fire safety | Have power receptacles that are properly grounded. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0912 | D Potential harm, isolated | Corrected November 15, 2019 |
| October 22, 2019 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected November 15, 2019 |
| October 22, 2019 Fire safety | Establish an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0001 | D Potential harm, isolated | Corrected November 15, 2019 |
| October 22, 2019 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected November 15, 2019 |
| October 22, 2019 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected November 15, 2019 |
| October 22, 2019 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected December 24, 2019 |
| October 22, 2019 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected December 24, 2019 |
| October 22, 2019 Fire safety | Install properly constructed and protected linen or trash chutes. Services Deficiencies · Tag K0541 | D Potential harm, isolated | Corrected November 15, 2019 |
| October 22, 2019 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected December 24, 2019 |
| October 22, 2019 Fire safety | Address subsistence needs for staff and patients. Emergency Preparedness Deficiencies · Tag E0015 | D Potential harm, isolated | Corrected December 24, 2019 |
| October 22, 2019 Fire safety | Establish roles under a Waiver declared by secretary. Emergency Preparedness Deficiencies · Tag E0026 | D Potential harm, isolated | Corrected December 24, 2019 |
| October 22, 2019 Fire safety | Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire. Smoke Deficiencies · Tag K0343 | D Potential harm, isolated | Corrected November 13, 2019 |
| October 22, 2019 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected December 5, 2019 |
| October 22, 2019 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 5, 2019 |
| October 22, 2019 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected December 5, 2019 |
| December 6, 2018 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected January 6, 2019 |
| December 6, 2018 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected December 21, 2018 |
| December 6, 2018 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected January 6, 2019 |
| December 6, 2018 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected January 6, 2019 |
| December 6, 2018 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected January 6, 2019 |
| December 6, 2018 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected January 6, 2019 |
| December 6, 2018 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected January 6, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $22,925 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| February 10, 2026 | Fine | $22,925 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| THE BAY AT HIGHLANDS HOLDCO LLC Organization | 5% or greater direct ownership interest | 100% | 06/01/2022 |
| BL CAPITAL GROUP HOLDINGS LLC Organization | 5% or greater indirect ownership interest | 10% | 06/01/2022 |
| LEGACY SNF OPCO HOLDINGS LLC Organization | 5% or greater indirect ownership interest | 13% | 06/01/2022 |
| LEGACY SNF OPCO HOLDINGS TRUST Organization | 5% or greater indirect ownership interest | 13% | 06/01/2022 |
| TN2 OPCO HOLDINGS LLC Organization | 5% or greater indirect ownership interest | 25% | 06/01/2022 |
| RUVEL, MENACHEM Individual | corporate officer | NOT APPLICABLE | 06/01/2022 |
| WEINBERG, YISROEL Individual | corporate officer | NOT APPLICABLE | 06/01/2022 |
| CHAMPION CARE LLC Organization | operational/managerial control | NOT APPLICABLE | 06/01/2022 |
| RUVEL, MENACHEM Individual | operational/managerial control | NOT APPLICABLE | 06/01/2022 |
| WEINBERG, YISROEL Individual | operational/managerial control | NOT APPLICABLE | 06/01/2022 |
| PAUL, CHARLOTTE Individual | w-2 managing employee | NOT APPLICABLE | 06/20/2022 |
Other nursing homes near Highlands Health and Rehabilitation Center
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★★★★★5Much above averageShelby Oaks Post Acute
5070 Sanderlin Avenue, Memphis, TN 38117 · 2.6 mi
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- Abuse citation
★★★★★1Much below averageMajestic Gardens at Memphis Rehab & Snc
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★★★★★1Much below averageMidtown Center for Health and Rehabilitation
141 N McLean Blvd, Memphis, TN 38104 · 3.3 mi
For-profit · 180 beds · Part of Simcha Hyman & Naftali Zanziper
★★★★★2Below averageDelta Blues Health & Rehabilitation
3933 Allenbrooke Cove, Memphis, TN 38118 · 4.6 mi
For-profit · 180 beds · Part of Lyon Healthcare
★★★★★2Below averageSignature Healthcare of Memphis
1150 Dovecrest Rd, Memphis, TN 38134 · 5.6 mi
For-profit · 140 beds · Part of Signature Healthcare
★★★★★5Much above average
Frequently asked questions
What is Highlands Health and Rehabilitation Center's rating?
Highlands Health and Rehabilitation Center has 2 out of 5 stars on the CMS overall star rating. The average for Tennessee nursing homes is 3 stars.
How many inspection citations did Highlands Health and Rehabilitation Center receive?
Its most recent standard health inspection found 8 citations, compared with a Tennessee average of 4.4. Every citation is listed on this page with its severity.
Does Highlands Health and Rehabilitation Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Highlands Health and Rehabilitation Center?
It is for profit - corporation and part of Champion Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Highlands Health and Rehabilitation Center and how do I contact it?
Highlands Health and Rehabilitation Center is at 3549 Norriswood, Memphis, TN 38111. Phone: (901) 325-7820.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.