nursing home in Roseburg, OR
Umpqua Valley Nursing & Rehabilitation Center
525 W. Umpqua Street, Roseburg, OR 97471 · (541) 464-7100
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Umpqua Valley Nursing & Rehabilitation Center at a glance
Umpqua Valley Nursing & Rehabilitation Center is a 118-bed for-profit nursing home in Roseburg, Oregon (Douglas County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Oregon average of 3.1.
Residents receive about 4.6 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 5 hours.
Its most recent standard health inspection (August 22, 2025) found 6 health citations. The Oregon average is 9.2.
Federal regulators fined it 1 time in the past three years, totaling $8,824.
Nursing staff turnover is 42.7% per year (state average 47.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 118
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Volare Health
- Medicare-certified since
- September 1, 1979
- Resident/family council
- Both
- County
- Douglas County
- CMS Certification Number
- 385143
Ratings
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.1 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.9 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.5 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.58 hrs | 5.03 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.57 hrs | 0.72 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 3.31 hrs | 3.40 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.06 hrs | 4.51 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 42.7% | 47.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 30.8% | 51.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 67.5 | 71.8 | 80.6 | Better |
Penalties
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $8,824 | $27,522 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 118 | 83 | 107 | |
| Average residents per day | 87 | 58 | 86 | |
| Occupancy | 73.7% | 71.9% | 80.9% |
Long-stay residents
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.6% | 2.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 10.4% | 5.8% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 9.2% | 13.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1% | 2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.2% | 1.4% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 12% | 14.9% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 41.6% | 20.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 7.3% | 4.7% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 5.5% | 4.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 11.9% | 12.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 16.3% | 21.8% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 96.8% | 95.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 96.9% | 95.2% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Oregon avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.8% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 86.2% | 81.2% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 76.3% | 85.6% | 82% | Worse |
Inspection citations
State inspectors cited this home for 44 health deficiencies and 2 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| August 22, 2025 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected October 2, 2025 |
| August 22, 2025 Complaint | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | D Potential harm, isolated | Corrected October 2, 2025 |
| August 22, 2025 Standard | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605 | D Potential harm, isolated | Corrected October 2, 2025 |
| August 22, 2025 Standard | Provide or get specialized rehabilitative services as required for a resident. Quality of Life and Care Deficiencies · Tag F0825 | D Potential harm, isolated | Corrected October 2, 2025 |
| August 22, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected October 2, 2025 |
| August 22, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected October 2, 2025 |
| May 17, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | E Potential harm, pattern | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881 | E Potential harm, pattern | Corrected July 6, 2024 |
| May 17, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | E Potential harm, pattern | Corrected August 3, 2024 |
| May 17, 2024 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | E Potential harm, pattern | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | E Potential harm, pattern | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected July 6, 2024 |
| May 17, 2024 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Standard | Protect a residents' right to refuse some types of non-requested transfers within the nursing home. Resident Rights Deficiencies · Tag F0560 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Prepare residents for a safe transfer or discharge from the nursing home. Resident Rights Deficiencies · Tag F0624 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Provide appropriate foot care. Quality of Life and Care Deficiencies · Tag F0687 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected July 6, 2024 |
| May 17, 2024 Complaint | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. Nursing and Physician Services Deficiencies · Tag F0947 | D Potential harm, isolated | Corrected July 6, 2024 |
| January 25, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 12, 2024 |
| February 10, 2023 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected March 1, 2023 |
| February 10, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 1, 2023 |
| February 10, 2023 Standard | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. Nutrition and Dietary Deficiencies · Tag F0809 | F Potential harm, widespread | Corrected April 1, 2023 |
| February 10, 2023 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | E Potential harm, pattern | Corrected April 1, 2023 |
| February 10, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 1, 2023 |
| February 10, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected April 1, 2023 |
| February 10, 2023 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected April 1, 2023 |
| February 10, 2023 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected April 1, 2023 |
| February 10, 2023 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected April 1, 2023 |
| February 10, 2023 Standard | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. Nutrition and Dietary Deficiencies · Tag F0806 | D Potential harm, isolated | Corrected April 1, 2023 |
| February 10, 2023 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | D Potential harm, isolated | Corrected April 1, 2023 |
| February 10, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 1, 2023 |
| February 10, 2023 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected April 1, 2023 |
| February 10, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 1, 2023 |
| February 10, 2023 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected April 1, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $8,824 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| May 17, 2024 | Fine | $8,824 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PAC 12 OPCO HOLDCO LLC Organization | 5% or greater direct ownership interest | 100% | 01/01/2023 |
| HAGLER, ALEXANDER Individual | 5% or greater indirect ownership interest | — | 01/01/2023 |
| KNOX, DONALD Individual | 5% or greater indirect ownership interest | — | 01/01/2023 |
| KNOX HEALTHCARE PAC 12 HOLDINGS LLC Organization | 5% or greater indirect ownership interest | — | 01/01/2023 |
| PAC 12 HOLDINGS LLC Organization | 5% or greater indirect ownership interest | — | 01/01/2023 |
| PAC 12 PINNACLE HOLDCO LLC Organization | 5% or greater indirect ownership interest | — | 01/01/2023 |
| KNOX, DONALD Individual | corporate officer | NOT APPLICABLE | 01/01/2023 |
| SPARKS, BENJAMIN Individual | corporate officer | NOT APPLICABLE | 01/01/2023 |
| PAC 12 OPCO HOLDCO LLC Organization | operational/managerial control | NOT APPLICABLE | 01/01/2023 |
| PAC 12 PINNACLE HOLDCO LLC Organization | operational/managerial control | NOT APPLICABLE | 01/01/2023 |
| SCHWARTZ, ELIEZER Individual | operational/managerial control | NOT APPLICABLE | 01/01/2023 |
| VOLARE HEALTH LLC Organization | operational/managerial control | NOT APPLICABLE | 01/01/2023 |
Other nursing homes near Umpqua Valley Nursing & Rehabilitation Center
Rose Haven Nursing Center
740 NW Hill, Roseburg, OR 97471 · under 1 mi
For-profit · 193 beds · Part of Volare Health
★★★★★4Above average
Frequently asked questions
What is Umpqua Valley Nursing & Rehabilitation Center's rating?
Umpqua Valley Nursing & Rehabilitation Center has 4 out of 5 stars on the CMS overall star rating. The average for Oregon nursing homes is 3.1 stars.
How many inspection citations did Umpqua Valley Nursing & Rehabilitation Center receive?
Its most recent standard health inspection found 6 citations, compared with a Oregon average of 9.2. Every citation is listed on this page with its severity.
Does Umpqua Valley Nursing & Rehabilitation Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Umpqua Valley Nursing & Rehabilitation Center?
It is for profit - corporation and part of Volare Health. The ownership section on this page lists the owners and managers reported to CMS.
Where is Umpqua Valley Nursing & Rehabilitation Center and how do I contact it?
Umpqua Valley Nursing & Rehabilitation Center is at 525 W. Umpqua Street, Roseburg, OR 97471. Phone: (541) 464-7100.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.