nursing home in Hilliard, OH
Norwich Springs Health Campus
4680 Library Way, Hilliard, OH 43026 · (614) 363-1833
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Norwich Springs Health Campus at a glance
Norwich Springs Health Campus is a 54-bed for-profit nursing home in Hilliard, Ohio (Franklin County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Ohio average of 3.2.
Residents receive about 4.2 hours of nursing care per day (1.1 of them from registered nurses), better than the state average of 3.7 hours.
Its most recent standard health inspection (March 30, 2026) found 8 health citations. The Ohio average is 10.3.
It has not received a federal fine in the past three years.
Nursing staff turnover is 46.9% per year (state average 48.7%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 54
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Trilogy Health Services
- Medicare-certified since
- December 22, 2021
- Continuing care retirement community
- Yes
- Resident/family council
- Both
- County
- Franklin County
- CMS Certification Number
- 366492
Ratings
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.4 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.8 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.16 hrs | 3.69 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.14 hrs | 0.64 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.11 hrs | 2.09 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.59 hrs | 3.28 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 46.9% | 48.7% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 21.4% | 43.9% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 10 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 4 | 4 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 51 | 80.7 | 80.6 | Better |
Penalties
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $26,381 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 54 | 88 | 107 | |
| Average residents per day | 51 | 74 | 86 | |
| Occupancy | 94.3% | 84.3% | 80.9% |
Long-stay residents
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 6.5% | 3.2% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 4.4% | 3.4% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 0% | 8.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.3% | 0.4% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.2% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 9.8% | 5.3% | 13.9% | Better |
| Long-stay residents who lose too much weight (lower is better) | 9.1% | 6.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 1.4% | 30.1% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 9% | 25.5% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 29.4% | 21.4% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.4% | 92.7% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Ohio avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.7% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 96.2% | 75.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 91.7% | 78.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 19 health deficiencies and 7 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 11, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 3, 2026 |
| March 30, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected April 17, 2026 |
| March 30, 2026 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected April 17, 2026 |
| March 30, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected April 17, 2026 |
| March 30, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected April 17, 2026 |
| March 30, 2026 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 30, 2026 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 30, 2026 Standard | Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 30, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 17, 2026 |
| March 30, 2026 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 17, 2026 |
| October 14, 2025 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected November 13, 2025 |
| May 30, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected June 28, 2024 |
| May 30, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected June 28, 2024 |
| May 30, 2024 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected June 28, 2024 |
| May 30, 2024 Fire safety | Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0926 | E Potential harm, pattern | Corrected June 28, 2024 |
| May 30, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected June 28, 2024 |
| May 30, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected June 28, 2024 |
| May 30, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected June 28, 2024 |
| May 30, 2024 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | E Potential harm, pattern | Corrected June 28, 2024 |
| May 30, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected June 28, 2024 |
| May 30, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 30, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 30, 2024 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 30, 2024 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected June 28, 2024 |
| December 6, 2023 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected December 27, 2023 |
| December 6, 2023 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected December 27, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CONTINENTAL MERGER SUB LLC Organization | 5% or greater indirect ownership interest | 29% | 10/01/2021 |
| AMERICAN HEALTHCARE REIT HOLDINGS LP Organization | adp of the snf | NOT APPLICABLE | 10/01/2021 |
| AMERICAN HEALTHCARE REIT INC Organization | adp of the snf | NOT APPLICABLE | 07/01/2025 |
| CONTINENTAL MERGER SUB LLC Organization | adp of the snf | NOT APPLICABLE | 07/01/2025 |
| GAHC3 TRILOGY JV LLC Organization | adp of the snf | NOT APPLICABLE | 07/01/2025 |
| GAHC4 TRILOGY JV LLC Organization | adp of the snf | NOT APPLICABLE | 07/01/2025 |
| MILLER, DANIEL Individual | adp of the snf | NOT APPLICABLE | 12/01/2021 |
| MOORE, NOAH Individual | adp of the snf | NOT APPLICABLE | 07/09/2025 |
| TRILOGY INVESTORS LLC Organization | adp of the snf | NOT APPLICABLE | 07/01/2025 |
| TRILOGY MANAGEMENT SERVICES LLC Organization | adp of the snf | NOT APPLICABLE | 07/09/2025 |
| TRILOGY REAL ESTATE INVESTMENT TRUST Organization | adp of the snf | NOT APPLICABLE | 07/01/2025 |
| TRILOGY REIT HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 07/01/2025 |
| BARNEY, LEIGH Individual | managing control - governing body | NOT APPLICABLE | 12/01/2015 |
| CONNER, GREGORY Individual | managing control - governing body | NOT APPLICABLE | 12/01/2021 |
| DAVIS, DAVID Individual | managing control - governing body | NOT APPLICABLE | 08/21/2017 |
| MCNAMARA, DONALD Individual | managing control - governing body | NOT APPLICABLE | 08/01/2024 |
| MEHAFFEY, TODD Individual | managing control - governing body | NOT APPLICABLE | 01/31/2022 |
| PIETROWSKI, CRISTINA Individual | managing control - governing body | NOT APPLICABLE | 01/31/2022 |
| PROSKY, DANNY Individual | managing control - governing body | NOT APPLICABLE | 12/01/2015 |
| WILLHITE, GABRIEL Individual | managing control - governing body | NOT APPLICABLE | 08/15/2023 |
| CORBIN, KATHY Individual | operational/managerial control | NOT APPLICABLE | 01/10/2011 |
| FIGHTMASTER, LISA Individual | operational/managerial control | NOT APPLICABLE | 03/23/2015 |
| MOORE, NOAH Individual | operational/managerial control | NOT APPLICABLE | 12/01/2021 |
| PIETROWSKI, CRISTINA Individual | operational/managerial control | NOT APPLICABLE | 01/31/2022 |
Other nursing homes near Norwich Springs Health Campus
Darby Glenn Nursing and Rehabilitation Center
4787 Tremont Club Drive, Hilliard, OH 43026 · 1.1 mi
For-profit · 99 beds · Part of Foundations Health Solutions
★★★★★5Much above averageTrueman Pointe Care Center
4660 Trueman Blvd, Hilliard, OH 43026 · 1.2 mi
For-profit · 72 beds · Part of Foundations Health Solutions
- CMS high performer
★★★★★5Much above averageMill Run Care Center
3399 Mill Run Drive, Hilliard, OH 43026 · 1.3 mi
For-profit · 66 beds · Part of Optalis Health & Rehabilitation
★★★★★3AverageMayfair Village Nursing Care Center
3000 Bethel Rd, Columbus, OH 43230 · 3 mi
For-profit · 99 beds · Part of Life Care Centers of America
★★★★★2Below averageThe Sanctuary at Tuttle Crossing
4880 Tuttle Road, Dublin, OH 43017 · 3.2 mi
Non-profit · 66 beds · Part of American Health Foundation
- Abuse citation
★★★★★2Below averageSapphire Rehabilitation and Care Center
1605 Northwest Professional Plaza, Columbus, OH 43220 · 4 mi
For-profit · 113 beds · Part of David Oberlander
- Special Focus candidate
★★★★★1Much below average
Frequently asked questions
What is Norwich Springs Health Campus's rating?
Norwich Springs Health Campus has 4 out of 5 stars on the CMS overall star rating. The average for Ohio nursing homes is 3.2 stars.
How many inspection citations did Norwich Springs Health Campus receive?
Its most recent standard health inspection found 8 citations, compared with a Ohio average of 10.3. Every citation is listed on this page with its severity.
Does Norwich Springs Health Campus accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Norwich Springs Health Campus?
It is for profit - corporation and part of Trilogy Health Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Norwich Springs Health Campus and how do I contact it?
Norwich Springs Health Campus is at 4680 Library Way, Hilliard, OH 43026. Phone: (614) 363-1833.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.