nursing home in Milford, OH

Arbors at Milford

5900 Meadowcreek Drive, Milford, OH 45150 · (513) 248-1655

★★★★★2
Below average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★3
  • Quality measures★★★★★3
  • Abuse citation

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Arbors at Milford at a glance

Arbors at Milford is a 90-bed for-profit nursing home in Milford, Ohio (Clermont County).

CMS gives it 2 out of 5 stars on its overall star rating, worse than the Ohio average of 3.2.

Residents receive about 4.6 hours of nursing care per day (0.9 of them from registered nurses), better than the state average of 3.7 hours.

Its most recent standard health inspection (March 12, 2026) found 6 health citations. The Ohio average is 10.3.

Federal regulators fined it 4 times in the past three years, totaling $117,782.

Nursing staff turnover is 53.1% per year (state average 48.7%).

Facility details

Type
Nursing home
Ownership
For Profit - Corporation
Beds
90
Certified for
Medicare and Medicaid
Chain / affiliated entity
Arbors at Ohio
Medicare-certified since
February 6, 1986
Resident/family council
Resident
County
Clermont County
CMS Certification Number
365675

Ratings

MeasureThis facilityOhio avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)2 / 53.2 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)2 / 52.8 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)3 / 52.4 / 52.9 / 5Average
Quality measures rating ⓘ (higher is better)3 / 54.4 / 53.6 / 5Worse
Long-stay quality rating (higher is better)4 / 54.8 / 53.8 / 5Average
Short-stay (rehab) quality rating (higher is better)1 / 53.3 / 53.3 / 5Worse

Staffing

This facility4.56 hrsOhio average3.69 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Ohio and U.S. averages
MeasureThis facilityOhio avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)4.56 hrs3.69 hrs3.86 hrsBetter
Registered nurse hours per resident per day (higher is better)0.95 hrs0.64 hrs0.69 hrsBetter
Nurse aide hours per resident per day (higher is better)2.82 hrs2.09 hrs2.32 hrsBetter
Weekend nurse staff hours per resident per day (higher is better)3.97 hrs3.28 hrs3.42 hrsBetter
Nursing staff turnover (yearly) (lower is better)53.1%48.7%45.8%Worse
Registered nurse turnover (yearly) (lower is better)78.6%43.9%42.9%Worse
Administrators who left in the past year (lower is better)211Worse

Inspections

This facility6Ohio average10U.S. average9
Health citations in the most recent inspection: this facility vs. Ohio and U.S. averages
MeasureThis facilityOhio avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)6109Better
Citations from complaint investigations (latest cycle) (lower is better)343Worse
Weighted health inspection score ⓘ (lower is better)99.880.780.6Worse

Penalties

This facility4Ohio average1U.S. average1
Fines in the past 3 years: this facility vs. Ohio and U.S. averages
MeasureThis facilityOhio avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)411Worse
Total fines in the past 3 years (lower is better)$117,782$26,381$30,972Worse
All federal penalties in the past 3 years (lower is better)511Worse

Size

MeasureThis facilityOhio avg.U.S. avg.vs. U.S.
Certified beds9088107
Average residents per day727486
Occupancy79.9%84.3%80.9%

Long-stay residents

This facility4.4%Ohio average3.2%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Ohio and U.S. averages
MeasureThis facilityOhio avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)4.4%3.2%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)11.4%3.4%4.6%Worse
Long-stay residents given antipsychotic medication (lower is better)9.9%8.8%15.4%Better
Long-stay residents with a urinary tract infection (lower is better)0.4%0.4%1.6%Better
Long-stay residents with a catheter left in the bladder (lower is better)0%0.2%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)4%5.3%13.9%Better
Long-stay residents whose walking worsened (lower is better)13.5%6.1%14.1%Average
Long-stay residents who lose too much weight (lower is better)11.9%6.2%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)5.4%30.1%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0.1%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)41.4%25.5%19.5%Worse
Long-stay residents with new or worse incontinence (lower is better)19.6%21.4%19%Average
Long-stay residents given a flu vaccine (higher is better)98.4%94.5%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)93.3%92.7%93.6%Average

Short-stay residents

This facility1.9%Ohio average1.2%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Ohio and U.S. averages
MeasureThis facilityOhio avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)1.9%1.2%1.6%Worse
Short-stay residents given a flu vaccine (higher is better)39.2%75.6%79.8%Worse
Short-stay residents given a pneumonia vaccine (higher is better)60.2%78.5%82%Worse

Inspection citations

State inspectors cited this home for 47 health deficiencies and 21 fire safety deficiencies in the inspection records CMS currently publishes. 7 citations involved actual harm, including 3 rated "immediate jeopardy".

DateCitationSeverityStatus
March 12, 2026
Fire safety
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies · Tag E0039
F
Potential harm, widespread
Corrected April 1, 2026
March 12, 2026
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
F
Potential harm, widespread
Corrected April 1, 2026
March 12, 2026
Fire safety
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies · Tag K0741
E
Potential harm, pattern
Corrected April 1, 2026
March 12, 2026
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
E
Potential harm, pattern
Corrected April 1, 2026
March 12, 2026
Fire safety
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies · Tag K0372
E
Potential harm, pattern
Corrected April 1, 2026
March 12, 2026
Standard
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies · Tag F0730
F
Potential harm, widespread
Corrected April 1, 2026
March 12, 2026
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
F
Potential harm, widespread
Corrected April 1, 2026
March 12, 2026
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
D
Potential harm, isolated
Corrected April 1, 2026
March 12, 2026
Complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
D
Potential harm, isolated
Corrected April 1, 2026
March 12, 2026
Complaint
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
D
Potential harm, isolated
Corrected April 1, 2026
March 12, 2026
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected April 1, 2026
April 9, 2025
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
F
Potential harm, widespread
Corrected May 6, 2025
April 9, 2025
Fire safety
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies · Tag K0711
F
Potential harm, widespread
Corrected May 6, 2025
April 9, 2025
Fire safety
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies · Tag K0346
F
Potential harm, widespread
Corrected May 6, 2025
April 9, 2025
Fire safety
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies · Tag K0354
F
Potential harm, widespread
Corrected May 6, 2025
April 9, 2025
Fire safety
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0915
E
Potential harm, pattern
Corrected May 6, 2025
April 9, 2025
Fire safety
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies · Tag K0291
E
Potential harm, pattern
Corrected May 6, 2025
April 9, 2025
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected May 6, 2025
April 9, 2025
Fire safety
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies · Tag K0741
E
Potential harm, pattern
Corrected May 6, 2025
April 9, 2025
Fire safety
Have restrictions on the use of portable space heaters.
Miscellaneous Deficiencies · Tag K0781
E
Potential harm, pattern
Corrected May 6, 2025
April 9, 2025
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
J
Immediate jeopardy, isolated
Corrected January 10, 2025
April 9, 2025
Standard
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
J
Immediate jeopardy, isolated
Corrected January 10, 2025
April 9, 2025
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
G
Actual harm, isolated
Corrected May 6, 2025
April 9, 2025
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected May 6, 2025
April 9, 2025
Standard
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
E
Potential harm, pattern
Corrected May 6, 2025
April 9, 2025
Standard
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610
E
Potential harm, pattern
Corrected May 6, 2025
April 9, 2025
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
E
Potential harm, pattern
Corrected May 6, 2025
April 9, 2025
Standard
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Tag F0803
E
Potential harm, pattern
Corrected May 6, 2025
April 9, 2025
Standard
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Tag F0645
D
Potential harm, isolated
Corrected May 6, 2025
April 9, 2025
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected May 6, 2025
April 9, 2025
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected May 6, 2025
April 9, 2025
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
D
Potential harm, isolated
Corrected May 6, 2025
April 9, 2025
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected May 6, 2025
April 9, 2025
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected May 6, 2025
April 9, 2025
Complaint
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Tag F0921
D
Potential harm, isolated
Corrected May 6, 2025
April 9, 2025
Standard
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nursing and Physician Services Deficiencies · Tag F0712
D
Potential harm, isolated
Corrected May 6, 2025
December 4, 2024
Complaint
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
J
Immediate jeopardy, isolated
Corrected December 16, 2024
March 19, 2024
Complaint · Infection control
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
G
Actual harm, isolated
Corrected April 17, 2024
March 19, 2024
Complaint · Infection control
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected April 17, 2024
March 19, 2024
Complaint
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · Tag F0679
D
Potential harm, isolated
Corrected April 17, 2024
March 19, 2024
Complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
D
Potential harm, isolated
Corrected April 17, 2024
March 19, 2024
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected April 18, 2024
March 19, 2024
Complaint
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected March 7, 2024
March 19, 2024
Complaint · Infection control
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0698
D
Potential harm, isolated
Corrected April 17, 2024
May 13, 2022
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
F
Potential harm, widespread
Corrected June 9, 2022
May 13, 2022
Fire safety
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies · Tag K0211
F
Potential harm, widespread
Corrected June 9, 2022
May 13, 2022
Fire safety
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920
F
Potential harm, widespread
Corrected June 9, 2022
May 13, 2022
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
F
Potential harm, widespread
Corrected June 9, 2022
May 13, 2022
Fire safety
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies · Tag K0712
F
Potential harm, widespread
Corrected June 9, 2022
May 13, 2022
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
F
Potential harm, widespread
Corrected June 9, 2022
May 13, 2022
Fire safety
Provide properly protected cooking facilities.
Smoke Deficiencies · Tag K0324
E
Potential harm, pattern
Corrected June 9, 2022
May 13, 2022
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
G
Actual harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
G
Actual harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
F
Potential harm, widespread
Corrected June 9, 2022
May 13, 2022
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
F
Potential harm, widespread
Corrected June 9, 2022
May 13, 2022
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
E
Potential harm, pattern
Corrected June 9, 2022
May 13, 2022
Standard
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Tag F0725
E
Potential harm, pattern
Corrected June 9, 2022
May 13, 2022
Standard
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Tag F0756
E
Potential harm, pattern
Corrected June 9, 2022
May 13, 2022
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies · Tag F0711
D
Potential harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
D
Potential harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies · Tag F0790
D
Potential harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Tag F0803
D
Potential harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Tag F0558
D
Potential harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected June 9, 2022
May 13, 2022
Standard
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies · Tag F0730
C
No harm, widespread
Corrected June 9, 2022

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 4 federal penalties in the past three years, including $100,437 in fines.

DatePenaltyAmount / length
April 9, 2025Fine$17,345
December 4, 2024Fine$66,291
March 19, 2024Payment Denial1 days from April 17, 2024
March 19, 2024Fine$16,801

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
ARK OPCO GROUP, LLC
Organization
5% or greater direct ownership interest100%07/01/2015
B&Y HEALTHCARE S CORP
Organization
5% or greater indirect ownership interest—07/01/2015
B&Y TRUST
Organization
5% or greater indirect ownership interest—07/01/2015
CODY HEALTHCARE S CORP
Organization
5% or greater indirect ownership interest—07/01/2015
CRAIG FLASHNER 2007 TRUST
Organization
5% or greater indirect ownership interest—07/01/2015
NORCROSS, ROBERT
Individual
contracted managing employeeNOT APPLICABLE07/01/2015
ROGERS, STACEY
Individual
contracted managing employeeNOT APPLICABLE07/01/2015
FLASHNER, CRAIG
Individual
corporate directorNOT APPLICABLE07/02/2015
PERLSTEIN, YITZCHOK
Individual
corporate directorNOT APPLICABLE07/02/2015
FLASHNER, CRAIG
Individual
operational/managerial controlNOT APPLICABLE07/02/2015
NOBLE HEALTHCARE MANAGEMENT, LLC
Organization
operational/managerial controlNOT APPLICABLE07/01/2015
PERLSTEIN, YITZCHOK
Individual
operational/managerial controlNOT APPLICABLE07/02/2015
PRESTIGE ADMINISTRATIVE SERVICES, LLC
Organization
operational/managerial controlNOT APPLICABLE01/01/2016
KIRK, KRISTINE
Individual
w-2 managing employeeNOT APPLICABLE09/01/2016

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  4. S.e.m. Haven Health Care Center

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Frequently asked questions

What is Arbors at Milford's rating?

Arbors at Milford has 2 out of 5 stars on the CMS overall star rating. The average for Ohio nursing homes is 3.2 stars.

How many inspection citations did Arbors at Milford receive?

Its most recent standard health inspection found 6 citations, compared with a Ohio average of 10.3. Every citation is listed on this page with its severity.

Does Arbors at Milford accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Arbors at Milford?

It is for profit - corporation and part of Arbors at Ohio. The ownership section on this page lists the owners and managers reported to CMS.

Where is Arbors at Milford and how do I contact it?

Arbors at Milford is at 5900 Meadowcreek Drive, Milford, OH 45150. Phone: (513) 248-1655.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.