nursing home in Monroe, NC
Pruitthealth-Union Pointe
3510 West Highway 74, Monroe, NC 28110 · (704) 291-8500
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Pruitthealth-Union Pointe at a glance
Pruitthealth-Union Pointe is a 90-bed for-profit nursing home in Monroe, North Carolina (Union County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the North Carolina average of 2.9.
Residents receive about 4 hours of nursing care per day (0.8 of them from registered nurses), close to the state average of 3.9 hours.
Its most recent standard health inspection (June 25, 2026) found 2 health citations. The North Carolina average is 4.7.
Federal regulators fined it 2 times in the past three years, totaling $197,532.
Nursing staff turnover is 47.2% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 90
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Pruitthealth
- Medicare-certified since
- November 25, 2014
- Resident/family council
- Resident
- County
- Union County
- CMS Certification Number
- 345566
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 2.9 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.97 hrs | 3.85 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.77 hrs | 0.62 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.22 hrs | 2.34 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.37 hrs | 3.42 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 47.2% | 49% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 43.5% | 45.6% | 42.9% | Average |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 2 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 85.3 | 49.2 | 80.6 | Worse |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $197,532 | $36,617 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 3 | 1 | 1 | Worse |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 90 | 105 | 107 | |
| Average residents per day | 83 | 87 | 86 | |
| Occupancy | 91.8% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0.4% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 3% | 5.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 15.3% | 14% | 15.4% | Average |
| Long-stay residents with a urinary tract infection (lower is better) | 3% | 2.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.3% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 18.1% | 15.6% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 22% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 5% | 7.2% | 5.2% | Average |
| Long-stay residents with depressive symptoms (lower is better) | 4.1% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 11.6% | 21.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 20.7% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 98.6% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.4% | 92% | 93.6% | Average |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 90% | 78.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 94.9% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 27 health deficiencies and 7 fire safety deficiencies in the inspection records CMS currently publishes. 5 citations involved actual harm, including 2 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 25, 2026 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected July 23, 2026 |
| June 25, 2026 Complaint | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected July 23, 2026 |
| May 12, 2025 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected July 30, 2025 |
| May 12, 2025 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected July 11, 2025 |
| May 12, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected July 11, 2025 |
| May 12, 2025 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected July 11, 2025 |
| May 12, 2025 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | E Potential harm, pattern | Corrected June 13, 2025 |
| May 12, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | E Potential harm, pattern | Corrected June 13, 2025 |
| May 12, 2025 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected June 13, 2025 |
| May 12, 2025 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected June 13, 2025 |
| May 12, 2025 Standard | Allow resident to participate in the development and implementation of his or her person-centered plan of care. Resident Rights Deficiencies · Tag F0553 | D Potential harm, isolated | Corrected May 3, 2025 |
| July 1, 2024 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | J Immediate jeopardy, isolated | Corrected July 19, 2024 |
| July 1, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | J Immediate jeopardy, isolated | Corrected July 19, 2024 |
| February 16, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected June 2, 2024 |
| February 16, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected June 2, 2024 |
| February 16, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected June 2, 2024 |
| February 16, 2024 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | H Actual harm, pattern | Corrected March 11, 2024 |
| February 16, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | H Actual harm, pattern | Corrected March 11, 2024 |
| February 16, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected March 11, 2024 |
| February 16, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected March 11, 2024 |
| February 16, 2024 Complaint | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | E Potential harm, pattern | Corrected March 11, 2024 |
| February 16, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected March 11, 2024 |
| February 16, 2024 Complaint | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. Nutrition and Dietary Deficiencies · Tag F0802 | E Potential harm, pattern | Corrected March 11, 2024 |
| February 16, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected March 11, 2024 |
| February 16, 2024 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected March 11, 2024 |
| February 16, 2024 Standard | Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. Administration Deficiencies · Tag F0777 | D Potential harm, isolated | Corrected March 11, 2024 |
| February 16, 2024 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 11, 2024 |
| February 16, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected March 11, 2024 |
| February 16, 2024 Standard | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. Nursing and Physician Services Deficiencies · Tag F0947 | D Potential harm, isolated | Corrected March 11, 2024 |
| February 16, 2024 Complaint | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected March 11, 2024 |
| February 16, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 30, 2024 |
| February 16, 2024 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected March 11, 2024 |
| February 16, 2024 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | B No harm, pattern | Corrected March 11, 2024 |
| February 16, 2024 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | B No harm, pattern | Corrected March 11, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 3 federal penalties in the past three years, including $197,532 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| July 1, 2024 | Fine | $33,995 |
| February 16, 2024 | Payment Denial | 49 days from March 12, 2024 |
| February 16, 2024 | Fine | $163,537 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| UNITED HEALTH SERVICES OF NORTH CAROLINA INC Organization | 5% or greater indirect ownership interest | 99% | 05/31/2022 |
| PRUITT, NEIL Individual | corporate director | NOT APPLICABLE | 03/14/2008 |
| PRUITT, NEIL Individual | corporate officer | NOT APPLICABLE | 03/14/2008 |
| PRUITTHEALTH INC Organization | operational/managerial control | NOT APPLICABLE | 09/25/2007 |
| OLARTE-HELBING, MARISSA Individual | w-2 managing employee | NOT APPLICABLE | 08/26/2019 |
Other nursing homes near Pruitthealth-Union Pointe
Jesse Helms Nursing Center
1411 Dove Street, Monroe, NC 28111 · 3.9 mi
Non-profit · 70 beds · Part of Atrium Health
- CMS high performer
★★★★★5Much above averageMonroe Rehabilitation Center
1212 Sunset Drive East, Monroe, NC 28112 · 4.2 mi
For-profit · 147 beds · Part of Sovereign Healthcare Holdings
- Abuse citation
★★★★★2Below averageStratford Manor Health & Rehab
204 Old Highway 74 East, Monroe, NC 28112 · 4.6 mi
For-profit · 60 beds
★★★★★3AverageLake Park Nursing and Rehabilitation Center
3315 Faith Church Road, Indian Trail, NC 28079 · 6.1 mi
For-profit · 120 beds · Part of Principle Long Term Care
★★★★★4Above averageAutumn Care of Marshville
311 W Phifer Street, Marshville, NC 28103 · 10.1 mi
For-profit · 110 beds · Part of Saber Healthcare Group
★★★★★1Much below averageWillowbrooke Court Sc Ctr at Matthews Glen
740 Pavilion View Drive, Matthews, NC 28105 · 10.3 mi
Non-profit · 15 beds · Part of Acts Retirement-Life Communities
★★★★★5Much above average
Frequently asked questions
What is Pruitthealth-Union Pointe's rating?
Pruitthealth-Union Pointe has 1 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Pruitthealth-Union Pointe receive?
Its most recent standard health inspection found 2 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Pruitthealth-Union Pointe accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Pruitthealth-Union Pointe?
It is for profit - limited liability company and part of Pruitthealth. The ownership section on this page lists the owners and managers reported to CMS.
Where is Pruitthealth-Union Pointe and how do I contact it?
Pruitthealth-Union Pointe is at 3510 West Highway 74, Monroe, NC 28110. Phone: (704) 291-8500.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.