nursing home in Monroe, NC
Monroe Rehabilitation Center
1212 Sunset Drive East, Monroe, NC 28112 · (704) 283-8548
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★3
- Quality measures★★★★★3
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Monroe Rehabilitation Center at a glance
Monroe Rehabilitation Center is a 147-bed for-profit nursing home in Monroe, North Carolina (Union County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the North Carolina average of 2.9.
Residents receive about 3.6 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (March 19, 2026) found 4 health citations. The North Carolina average is 4.7.
Federal regulators fined it 4 times in the past three years, totaling $61,174.
Nursing staff turnover is 52.9% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 147
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Sovereign Healthcare Holdings
- Medicare-certified since
- December 30, 1986
- Resident/family council
- Resident
- County
- Union County
- CMS Certification Number
- 345254
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.59 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.51 hrs | 0.62 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.09 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.10 hrs | 3.42 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 52.9% | 49% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 68.8% | 45.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 3 | 2 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 45 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 4 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $61,174 | $36,617 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 5 | 1 | 1 | Worse |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 147 | 105 | 107 | |
| Average residents per day | 114 | 87 | 86 | |
| Occupancy | 77.3% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.4% | 3.5% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 5% | 5.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 19.6% | 14% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.3% | 2.3% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 8.2% | 15.6% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 8.7% | 18.3% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 6.1% | 7.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 12.3% | 5.9% | 12.8% | Average |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 10.4% | 21.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 8% | 20.7% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.8% | 92% | 93.6% | Average |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 5.7% | 1.4% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 93.2% | 78.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 90.2% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 21 health deficiencies and 18 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 19, 2026 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected June 25, 2026 |
| March 19, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected August 24, 2026 |
| March 19, 2026 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected July 16, 2026 |
| March 19, 2026 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected July 30, 2026 |
| March 19, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected August 17, 2026 |
| March 19, 2026 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected August 17, 2026 |
| March 19, 2026 Standard | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | D Potential harm, isolated | Corrected April 7, 2026 |
| September 30, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected October 1, 2025 |
| September 30, 2025 Complaint | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | E Potential harm, pattern | Corrected October 1, 2025 |
| September 30, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected September 8, 2025 |
| April 17, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected April 10, 2025 |
| January 8, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected April 29, 2025 |
| January 8, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected April 11, 2025 |
| January 8, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected April 11, 2025 |
| January 8, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected April 11, 2025 |
| January 8, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected April 29, 2025 |
| January 8, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected November 2, 2024 |
| January 8, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected February 10, 2025 |
| January 8, 2025 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected February 10, 2025 |
| January 8, 2025 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected February 10, 2025 |
| January 8, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected February 10, 2025 |
| January 8, 2025 Complaint | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | D Potential harm, isolated | Corrected February 10, 2025 |
| January 8, 2025 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected February 10, 2025 |
| January 8, 2025 Standard | Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency. Resident Rights Deficiencies · Tag F0575 | C No harm, widespread | Corrected February 10, 2025 |
| January 8, 2025 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | B No harm, pattern | Corrected February 10, 2025 |
| June 8, 2023 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | F Potential harm, widespread | Corrected October 11, 2023 |
| June 8, 2023 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | F Potential harm, widespread | Corrected October 11, 2023 |
| June 8, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected October 11, 2023 |
| June 8, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected October 11, 2023 |
| June 8, 2023 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected October 11, 2023 |
| June 8, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected October 11, 2023 |
| June 8, 2023 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected October 11, 2023 |
| June 8, 2023 Standard | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Tag F0805 | E Potential harm, pattern | Corrected July 6, 2023 |
| June 8, 2023 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected July 6, 2023 |
| June 8, 2023 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected July 6, 2023 |
| June 8, 2023 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected July 6, 2023 |
| June 8, 2023 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected July 6, 2023 |
| June 8, 2023 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | B No harm, pattern | Corrected July 6, 2023 |
| June 8, 2023 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | B No harm, pattern | Corrected July 6, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 5 federal penalties in the past three years, including $61,174 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| September 30, 2025 | Fine | $28,243 |
| April 17, 2025 | Fine | $16,985 |
| January 22, 2025 | Payment Denial | 7 days from April 22, 2025 |
| January 22, 2025 | Fine | $4,246 |
| January 8, 2025 | Fine | $11,700 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HSP CAROLINA LLC Organization | 5% or greater security interest | NOT APPLICABLE | 05/01/2014 |
| CHERY, DAWN Individual | adp of the snf | NOT APPLICABLE | 06/08/2017 |
| CRONQUIST, ROYCE Individual | adp of the snf | NOT APPLICABLE | 02/01/2018 |
| FORVIS MAZARS LLP Organization | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| GHANNAM, WASEEM Individual | adp of the snf | NOT APPLICABLE | 06/01/2025 |
| HSP CAROLINA LLC Organization | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| KAAR, SUSAN Individual | adp of the snf | NOT APPLICABLE | 05/01/2014 |
| KARSTETTER, BRYCE Individual | adp of the snf | NOT APPLICABLE | 06/17/2024 |
| KELLY, MICHELLE Individual | adp of the snf | NOT APPLICABLE | 02/01/2018 |
| MANGINE, JOHN Individual | adp of the snf | NOT APPLICABLE | 05/01/2014 |
| MELTON, DONALD Individual | adp of the snf | NOT APPLICABLE | 05/01/2014 |
| PECK, ROBERT Individual | adp of the snf | NOT APPLICABLE | 06/29/2026 |
| SABRA HEALTH CARE REIT INC Organization | adp of the snf | NOT APPLICABLE | 05/01/2014 |
| SOUTHERN HEALTHCARE MANAGEMENT LLC Organization | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| SOVEREIGN CAROLINA DISBURSEMENTS LLC Organization | adp of the snf | NOT APPLICABLE | 05/01/2014 |
| SOVEREIGN CAROLINA HOLDINGS LLC Organization | direct ownership interest | NOT APPLICABLE | 03/06/2014 |
| CRONQUIST 2015 FAMILY TR Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2015 |
| JOHN J NOTERMANN BUSINESS TR Organization | indirect ownership interest | NOT APPLICABLE | 11/12/2017 |
| MANGINE, JOHN Individual | indirect ownership interest | NOT APPLICABLE | 05/01/2014 |
| NOTERMANN, BRENDA Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 04/15/2025 |
| CHERY, DAWN Individual | managing control - governing body | NOT APPLICABLE | 06/08/2017 |
| KAAR, SUSAN Individual | managing control - governing body | NOT APPLICABLE | 05/01/2014 |
| PECK, ROBERT Individual | managing control - governing body | NOT APPLICABLE | 06/29/2026 |
| CRONQUIST, ROYCE Individual | operational/managerial control | NOT APPLICABLE | 02/01/2018 |
| GHANNAM, WASEEM Individual | operational/managerial control | NOT APPLICABLE | 06/01/2025 |
| KARSTETTER, BRYCE Individual | operational/managerial control | NOT APPLICABLE | 06/17/2024 |
| KELLY, MICHELLE Individual | operational/managerial control | NOT APPLICABLE | 02/01/2018 |
| MANGINE, JOHN Individual | operational/managerial control | NOT APPLICABLE | 05/01/2014 |
| MELTON, DONALD Individual | operational/managerial control | NOT APPLICABLE | 05/01/2014 |
| SOUTHERN HEALTHCARE MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 05/01/2014 |
Other nursing homes near Monroe Rehabilitation Center
Jesse Helms Nursing Center
1411 Dove Street, Monroe, NC 28111 · under 1 mi
Non-profit · 70 beds · Part of Atrium Health
- CMS high performer
★★★★★5Much above average- ★★★★★3Average
Pruitthealth-Union Pointe
3510 West Highway 74, Monroe, NC 28110 · 4.2 mi
For-profit · 90 beds · Part of Pruitthealth
★★★★★1Much below averageAutumn Care of Marshville
311 W Phifer Street, Marshville, NC 28103 · 9.1 mi
For-profit · 110 beds · Part of Saber Healthcare Group
★★★★★1Much below averageLake Park Nursing and Rehabilitation Center
3315 Faith Church Road, Indian Trail, NC 28079 · 9.5 mi
For-profit · 120 beds · Part of Principle Long Term Care
★★★★★4Above averageWhite Oak of Waxhaw
700 Howie Mine Road, Waxhaw, NC 28173 · 12 mi
For-profit · 100 beds
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is Monroe Rehabilitation Center's rating?
Monroe Rehabilitation Center has 2 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Monroe Rehabilitation Center receive?
Its most recent standard health inspection found 4 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Monroe Rehabilitation Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Monroe Rehabilitation Center?
It is for profit - limited liability company and part of Sovereign Healthcare Holdings. The ownership section on this page lists the owners and managers reported to CMS.
Where is Monroe Rehabilitation Center and how do I contact it?
Monroe Rehabilitation Center is at 1212 Sunset Drive East, Monroe, NC 28112. Phone: (704) 283-8548.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.