nursing home in Raleigh, NC
Hillcrest Raleigh at Crabtree Valley
3830 Blue Ridge Road, Raleigh, NC 27612 · (919) 781-4900
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hillcrest Raleigh at Crabtree Valley at a glance
Hillcrest Raleigh at Crabtree Valley is a 134-bed for-profit nursing home in Raleigh, North Carolina (Wake County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the North Carolina average of 2.9.
Residents receive about 5.1 hours of nursing care per day (0.8 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (May 14, 2026) found 2 health citations. The North Carolina average is 4.7.
It has not received a federal fine in the past three years.
Nursing staff turnover is 47.4% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 134
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- November 8, 2012
- Resident/family council
- Resident
- County
- Wake County
- CMS Certification Number
- 345555
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.08 hrs | 3.85 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.76 hrs | 0.62 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.19 hrs | 2.34 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.68 hrs | 3.42 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 47.4% | 49% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 51.7% | 45.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 2 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 8 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $36,617 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 134 | 105 | 107 | |
| Average residents per day | 94 | 87 | 86 | |
| Occupancy | 70.2% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.4% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.7% | 5.5% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 14.4% | 14% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 7.6% | 2.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2.1% | 0.7% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 25% | 15.6% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 20.5% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 1.9% | 7.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 2.6% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 18.4% | 21.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 21.6% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 95.2% | 92% | 93.6% | Average |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.7% | 1.4% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 85.5% | 78.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 87.3% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 6 health deficiencies and 15 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 14, 2026 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | B No harm, pattern | Corrected May 28, 2026 |
| December 9, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Past Non-Compliance |
| March 20, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected May 16, 2025 |
| December 15, 2023 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | F Potential harm, widespread | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Have a battery powered remote alarm panel in a location accessible by operating personnel. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0916 | D Potential harm, isolated | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Install properly constructed windows in hallway walls or doors. Smoke Deficiencies · Tag K0364 | D Potential harm, isolated | Corrected February 25, 2024 |
| December 15, 2023 Fire safety | Meet requirements for the use and maintenance of medical gas equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0922 | D Potential harm, isolated | Corrected February 25, 2024 |
| December 15, 2023 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | G Actual harm, isolated | Corrected January 7, 2024 |
| December 15, 2023 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected January 7, 2024 |
| December 15, 2023 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected January 7, 2024 |
| December 15, 2023 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | B No harm, pattern | Corrected January 7, 2024 |
| September 16, 2022 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected November 25, 2022 |
| September 16, 2022 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | D Potential harm, isolated | Corrected November 25, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HILLCREST CONVALESCENT CENTER, INC. Organization | 5% or greater direct ownership interest | 100% | 02/10/2015 |
| BRANCH BANKING & TRUST COMPANY Organization | 5% or greater mortgage interest | NOT APPLICABLE | 07/07/2015 |
| BRANCH BANKING & TRUST COMPANY Organization | 5% or greater security interest | NOT APPLICABLE | 07/07/2015 |
| HILLCREST CONVALESCENT CENTER, INC. Organization | adp of the snf | NOT APPLICABLE | 03/19/2025 |
| HOOVER, WILLIAM Individual | adp of the snf | NOT APPLICABLE | 07/07/2015 |
| HUMAYUN, DABIRUDDIN Individual | adp of the snf | NOT APPLICABLE | 07/07/2015 |
| JUDD, LESLIE Individual | adp of the snf | NOT APPLICABLE | 07/07/2015 |
| LEE, LISA Individual | adp of the snf | NOT APPLICABLE | 07/07/2015 |
| TATTERSALL, CRYSTAL Individual | adp of the snf | NOT APPLICABLE | 07/07/2015 |
| HOOVER, NADINE Individual | corporate director | NOT APPLICABLE | 07/07/2015 |
| HOOVER, WILLIAM Individual | corporate officer | NOT APPLICABLE | 02/10/2015 |
| SMITH, THOMAS Individual | corporate officer | NOT APPLICABLE | 02/10/2015 |
| HOOVER, NADINE Individual | indirect ownership interest | NOT APPLICABLE | 03/01/2018 |
| HOOVER, WILLIAM Individual | indirect ownership interest | NOT APPLICABLE | 03/01/2018 |
| SMITH, LENWOOD Individual | indirect ownership interest | NOT APPLICABLE | 10/01/2017 |
| SMITH, THOMAS Individual | indirect ownership interest | NOT APPLICABLE | 10/01/2017 |
| SMITH, VALERIE Individual | indirect ownership interest | NOT APPLICABLE | 07/01/2023 |
| TATTERSALL, CRYSTAL Individual | indirect ownership interest | NOT APPLICABLE | 03/01/2018 |
| HUMAYUN, DABIRUDDIN Individual | operational/managerial control | NOT APPLICABLE | 07/07/2015 |
| JUDD, LESLIE Individual | operational/managerial control | NOT APPLICABLE | 07/07/2015 |
| LEE, LISA Individual | operational/managerial control | NOT APPLICABLE | 07/07/2015 |
Other nursing homes near Hillcrest Raleigh at Crabtree Valley
Rex Rehab & Nursing Care Center
4210 Lake Boone Trail, Raleigh, NC 27607 · 1.6 mi
Government · 120 beds
- CMS high performer
★★★★★5Much above average- Not rated
The Cardinal at North Hills
311 Garden at North Hills Street, Raleigh, NC 27609 · 2.6 mi
For-profit · 15 beds · Part of Kisco Senior Living
★★★★★3AverageRaleigh Rehabilitation Center
616 Wade Avenue, Raleigh, NC 27605 · 3 mi
For-profit · 157 beds · Part of Sovereign Healthcare Holdings
★★★★★3AverageThe Rosewood Health Center
8710 Cypress Club Drive, Raleigh, NC 27615 · 4.7 mi
Non-profit · 57 beds · Part of Life Care Services
- CMS high performer
★★★★★5Much above averagePruitthealth-Raleigh
2420 Lake Wheeler Road, Raleigh, NC 27603 · 5.9 mi
For-profit · 150 beds · Part of Pruitthealth
★★★★★3Average
Frequently asked questions
What is Hillcrest Raleigh at Crabtree Valley's rating?
Hillcrest Raleigh at Crabtree Valley has 4 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Hillcrest Raleigh at Crabtree Valley receive?
Its most recent standard health inspection found 2 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Hillcrest Raleigh at Crabtree Valley accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Hillcrest Raleigh at Crabtree Valley?
It is for profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Hillcrest Raleigh at Crabtree Valley and how do I contact it?
Hillcrest Raleigh at Crabtree Valley is at 3830 Blue Ridge Road, Raleigh, NC 27612. Phone: (919) 781-4900.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.