nursing home in Charlotte, NC
Wilora Lake Healthcare
6001 Wilora Lake Road, Charlotte, NC 28212 · (704) 563-2922
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★1
- Quality measures★★★★★5
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Wilora Lake Healthcare at a glance
Wilora Lake Healthcare is a 70-bed for-profit nursing home in Charlotte, North Carolina (Mecklenburg County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the North Carolina average of 2.9.
Residents receive about 3.2 hours of nursing care per day (0.4 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (April 24, 2026) found 4 health citations. The North Carolina average is 4.7.
It has not received a federal fine in the past three years.
Nursing staff turnover is 66.2% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 70
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Avardis Health
- Medicare-certified since
- September 26, 1995
- Resident/family council
- Resident
- County
- Mecklenburg County
- CMS Certification Number
- 345473
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 2.7 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.17 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.45 hrs | 0.62 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.87 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.80 hrs | 3.42 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 66.2% | 49% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 72.7% | 45.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 22 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $36,617 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 70 | 105 | 107 | |
| Average residents per day | 61 | 87 | 86 | |
| Occupancy | 87.7% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.3% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 1.6% | 5.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 9.5% | 14% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 2.3% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.9% | 0.7% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 12.9% | 15.6% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 15.6% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.5% | 7.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 3.3% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16.7% | 21.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 31.7% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.3% | 92% | 93.6% | Better |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.1% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 55.3% | 78.1% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 73.1% | 80.6% | 82% | Worse |
Inspection citations
State inspectors cited this home for 14 health deficiencies and 17 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 24, 2026 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected August 28, 2026 |
| April 24, 2026 Fire safety | Have exits that are accessible at all times. Egress Deficiencies · Tag K0271 | D Potential harm, isolated | Corrected August 28, 2026 |
| April 24, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected August 28, 2026 |
| April 24, 2026 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected August 28, 2026 |
| April 24, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected August 28, 2026 |
| April 24, 2026 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected August 28, 2026 |
| April 24, 2026 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | E Potential harm, pattern | Corrected May 22, 2026 |
| April 24, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 22, 2026 |
| April 24, 2026 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected May 22, 2026 |
| April 24, 2026 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | B No harm, pattern | Corrected May 22, 2026 |
| February 20, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected April 16, 2025 |
| February 20, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected April 16, 2025 |
| February 20, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected April 16, 2025 |
| February 20, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected April 16, 2025 |
| February 20, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected April 16, 2025 |
| February 20, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected April 16, 2025 |
| February 20, 2025 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | D Potential harm, isolated | Corrected April 16, 2025 |
| February 20, 2025 Standard | Allow resident to participate in the development and implementation of his or her person-centered plan of care. Resident Rights Deficiencies · Tag F0553 | D Potential harm, isolated | Corrected March 20, 2025 |
| February 20, 2025 Complaint | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected March 20, 2025 |
| February 20, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected March 20, 2025 |
| February 20, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected March 20, 2025 |
| February 20, 2025 Complaint | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected March 20, 2025 |
| February 20, 2025 Complaint | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. Resident Rights Deficiencies · Tag F0626 | D Potential harm, isolated | Corrected March 20, 2025 |
| February 20, 2025 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected March 20, 2025 |
| February 20, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected March 20, 2025 |
| February 20, 2025 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected March 20, 2025 |
| February 20, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 20, 2025 |
| November 9, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected April 29, 2024 |
| November 9, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected April 29, 2024 |
| November 9, 2023 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | E Potential harm, pattern | Corrected April 29, 2024 |
| November 9, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected April 29, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| FC ENCORE CHARLOTTE, LLC Organization | 5% or greater security interest | NOT APPLICABLE | 05/01/2025 |
| BRYANT, DERECA Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| CLEMENTS, THAD Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| FC ENCORE CHARLOTTE, LLC Organization | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| HILL, KEIZMA Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| HOBACK, TIFFANY Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| JONES, TEQUILLA Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| SEMONES, BRANDI Individual | adp of the snf | NOT APPLICABLE | 05/01/2025 |
| SNF MGR LLC Organization | adp of the snf | NOT APPLICABLE | 04/21/2025 |
| CHARLOTTE PARENTCO LLC Organization | direct ownership interest | NOT APPLICABLE | 06/01/2025 |
| MECKLENBURG HOLDCO LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| NCOP HOLDCO LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| NU C II IRREVOCABLE TRUST Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| NU C IRREVOCABLE TRUST Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| SNF CARE CENTERS LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| ZENITH HOLDCO II LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| ZENITH HOLDCO LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/01/2025 |
| HOBACK, TIFFANY Individual | managing control - governing body | NOT APPLICABLE | 05/01/2025 |
| SEMONES, BRANDI Individual | managing control - governing body | NOT APPLICABLE | 05/01/2025 |
| BRYANT, DERECA Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| CLEMENTS, THAD Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| HILL, KEIZMA Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| HOBACK, TIFFANY Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| JONES, TEQUILLA Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| SEMONES, BRANDI Individual | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
| SNF MGR LLC Organization | operational/managerial control | NOT APPLICABLE | 05/01/2025 |
Other nursing homes near Wilora Lake Healthcare
Redwood Health & Rehab
5939 Reddman Road, Charlotte, NC 28212 · under 1 mi
For-profit · 116 beds · Part of Simcha Hyman & Naftali Zanziper
★★★★★2Below averageAsbury Health and Rehabilitation Center
3211 Bishops Way Lane, Charlotte, NC 28215 · 2 mi
Non-profit · 120 beds
★★★★★2Below averagePeak Resources - Charlotte
3223 Central Avenue, Charlotte, NC 28205 · 2.5 mi
For-profit · 142 beds · Part of Peak Resources, INC.
★★★★★3Average- ★★★★★1Much below average
Pine Crest Health & Rehabilitation
2727 Shamrock Drive, Charlotte, NC 28205 · 2.7 mi
For-profit · 100 beds
★★★★★1Much below averagePelican Health at Charlotte
2616 East 5th Street, Charlotte, NC 28204 · 3.7 mi
For-profit · 120 beds · Part of Simcha Hyman & Naftali Zanziper
★★★★★2Below average
Frequently asked questions
What is Wilora Lake Healthcare's rating?
Wilora Lake Healthcare has 2 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Wilora Lake Healthcare receive?
Its most recent standard health inspection found 4 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Wilora Lake Healthcare accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Wilora Lake Healthcare?
It is for profit - corporation and part of Avardis Health. The ownership section on this page lists the owners and managers reported to CMS.
Where is Wilora Lake Healthcare and how do I contact it?
Wilora Lake Healthcare is at 6001 Wilora Lake Road, Charlotte, NC 28212. Phone: (704) 563-2922.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.