nursing home in Fayetteville, NC
Highland House Rehabilitation and Healthcare
1700 Pamalee Drive, Fayetteville, NC 28301 · (910) 488-2295
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★1
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Highland House Rehabilitation and Healthcare at a glance
Highland House Rehabilitation and Healthcare is a 106-bed for-profit nursing home in Fayetteville, North Carolina (Cumberland County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the North Carolina average of 2.9.
Residents receive about 3.5 hours of nursing care per day (0.3 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (March 13, 2026) found 6 health citations. The North Carolina average is 4.7.
It has not received a federal fine in the past three years.
Nursing staff turnover is 68.4% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 106
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Liberty Senior Living
- Medicare-certified since
- March 5, 1991
- Resident/family council
- Resident
- County
- Cumberland County
- CMS Certification Number
- 345353
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 2.7 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 3 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.50 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.28 hrs | 0.62 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.20 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.18 hrs | 3.42 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 68.4% | 49% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 83.3% | 45.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 5 | 2 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 23 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $36,617 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 106 | 105 | 107 | |
| Average residents per day | 97 | 87 | 86 | |
| Occupancy | 91.5% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0.4% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.4% | 5.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 18.4% | 14% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 4% | 2.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1% | 0.7% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 21.6% | 15.6% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 16.3% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.1% | 7.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.4% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.8% | 21.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 18.5% | 20.7% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 82.4% | 94.1% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 68.7% | 92% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.3% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 61.5% | 78.1% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 82.8% | 80.6% | 82% | Average |
Inspection citations
State inspectors cited this home for 12 health deficiencies and 18 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 13, 2026 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected April 10, 2026 |
| March 13, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 10, 2026 |
| March 13, 2026 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected April 10, 2026 |
| March 13, 2026 Complaint | Assist a resident in gaining access to vision and hearing services. Quality of Life and Care Deficiencies · Tag F0685 | D Potential harm, isolated | Corrected April 10, 2026 |
| March 13, 2026 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected April 10, 2026 |
| March 13, 2026 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected April 10, 2026 |
| December 19, 2024 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected March 29, 2025 |
| December 19, 2024 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | D Potential harm, isolated | Corrected March 29, 2025 |
| December 19, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected March 29, 2025 |
| December 19, 2024 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected March 29, 2025 |
| December 19, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected March 29, 2025 |
| December 19, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected March 29, 2025 |
| December 19, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected March 29, 2025 |
| December 19, 2024 Complaint | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected January 21, 2025 |
| December 19, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected January 21, 2025 |
| December 19, 2024 Complaint | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected January 21, 2025 |
| December 19, 2024 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected January 21, 2025 |
| December 19, 2024 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected January 21, 2025 |
| December 19, 2024 Complaint | Honor the resident's right to manage his or her financial affairs. Resident Rights Deficiencies · Tag F0567 | B No harm, pattern | Corrected January 22, 2025 |
| October 25, 2023 Fire safety | Have proper power supply for life support equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0915 | F Potential harm, widespread | Corrected December 15, 2023 |
| October 25, 2023 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | F Potential harm, widespread | Corrected December 15, 2023 |
| October 25, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected December 15, 2023 |
| June 24, 2022 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected August 26, 2022 |
| June 24, 2022 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected August 26, 2022 |
| June 24, 2022 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected August 26, 2022 |
| June 24, 2022 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | F Potential harm, widespread | Corrected August 26, 2022 |
| June 24, 2022 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected August 26, 2022 |
| June 24, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected August 26, 2022 |
| June 24, 2022 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected August 26, 2022 |
| June 24, 2022 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | D Potential harm, isolated | Corrected August 26, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CALCUTT, JOSEPH Individual | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| DRAKE, TONYA Individual | adp of the snf | NOT APPLICABLE | 04/20/2026 |
| GONZALEZ, JOSE Individual | adp of the snf | NOT APPLICABLE | 06/26/2026 |
| LIBERTY HEALTHCARE MANAGEMENT INC Organization | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| LIBERTY HEALTHCARE PROPERTIES OF HIGHLAND HOUSE, LLC Organization | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| LIBERTY REAL PROPERTIES IV LLC Organization | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| LONG TERM CARE MANAGEMENT SERVICES LLC Organization | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| MILLER, ROBERT Individual | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| WILSON, JEFFREY Individual | adp of the snf | NOT APPLICABLE | 04/29/2025 |
| MILLER, ROBERT Individual | corporate director | NOT APPLICABLE | 04/29/2025 |
| CALCUTT, JOSEPH Individual | corporate officer | NOT APPLICABLE | 10/01/2022 |
| PURIFOY, PENNY Individual | corporate officer | NOT APPLICABLE | 04/29/2025 |
| WILSON, JEFFREY Individual | corporate officer | NOT APPLICABLE | 10/01/2022 |
| MCNEILL, JOHN Individual | limited partnership interest | NOT APPLICABLE | 04/29/2025 |
| DRAKE, TONYA Individual | operational/managerial control | NOT APPLICABLE | 04/29/2025 |
| MCNEILL, ROBERT Individual | trustee of the snf | NOT APPLICABLE | 04/29/2025 |
| OLIVER, ANNA Individual | trustee of the snf | NOT APPLICABLE | 04/29/2025 |
| PURVIS, JENNY Individual | trustee of the snf | NOT APPLICABLE | 04/29/2025 |
Other nursing homes near Highland House Rehabilitation and Healthcare
Woodlands Nursing & Rehabilitation Center
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★★★★★4Above averageHaymount Rehabilitation & Nursing Center, INC.
2346 Barrington Circle, Fayetteville, NC 28303 · 1.3 mi
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- CMS high performer
★★★★★5Much above averageWhispering Pines Nursing & Rehab Center
523 Country Club Drive, Fayetteville, NC 28301 · 2.1 mi
For-profit · 86 beds · Part of Century Care Management
★★★★★4Above averageVillage Green Health and Rehabilitation
1601 Purdue Drive, Fayetteville, NC 28304 · 3.4 mi
For-profit · 170 beds · Part of Sanstone Health & Rehabilitation
- CMS high performer
★★★★★5Much above average- ★★★★★4Above average
The Carrolton of Fayetteville
2461 Legion Road, Fayetteville, NC 28306 · 5.4 mi
For-profit · 120 beds · Part of Carrolton Nursing Homes
★★★★★3Average
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Frequently asked questions
What is Highland House Rehabilitation and Healthcare's rating?
Highland House Rehabilitation and Healthcare has 2 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Highland House Rehabilitation and Healthcare receive?
Its most recent standard health inspection found 6 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Highland House Rehabilitation and Healthcare accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Highland House Rehabilitation and Healthcare?
It is for profit - limited liability company and part of Liberty Senior Living. The ownership section on this page lists the owners and managers reported to CMS.
Where is Highland House Rehabilitation and Healthcare and how do I contact it?
Highland House Rehabilitation and Healthcare is at 1700 Pamalee Drive, Fayetteville, NC 28301. Phone: (910) 488-2295.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.