nursing home in Fayetteville, NC
Whispering Pines Nursing & Rehab Center
523 Country Club Drive, Fayetteville, NC 28301 · (910) 488-0711
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Whispering Pines Nursing & Rehab Center at a glance
Whispering Pines Nursing & Rehab Center is a 86-bed for-profit nursing home in Fayetteville, North Carolina (Cumberland County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the North Carolina average of 2.9.
Residents receive about 4.3 hours of nursing care per day (0.4 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (July 30, 2026) found 3 health citations. The North Carolina average is 4.7.
Federal regulators fined it 1 time in the past three years, totaling $8,512.
Nursing staff turnover is 41% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 86
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Century Care Management
- Medicare-certified since
- January 22, 1991
- Resident/family council
- Resident
- County
- Cumberland County
- CMS Certification Number
- 345348
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.34 hrs | 3.85 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.40 hrs | 0.62 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 3.15 hrs | 2.34 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.52 hrs | 3.42 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 41% | 49% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 28.6% | 45.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 14 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $8,512 | $36,617 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 86 | 105 | 107 | |
| Average residents per day | 70 | 87 | 86 | |
| Occupancy | 81.9% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.4% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 7.2% | 5.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 15.6% | 14% | 15.4% | Average |
| Long-stay residents with a urinary tract infection (lower is better) | 1.6% | 2.3% | 1.6% | Average |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.4% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 20.4% | 15.6% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 22.1% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 11% | 7.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 9.5% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 6.6% | 21.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 21.1% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 98.5% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 96% | 92% | 93.6% | Average |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.5% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 63% | 78.1% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 88.4% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 5 health deficiencies and 12 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 30, 2026 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected September 18, 2025 |
| July 30, 2026 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected August 12, 2026 |
| July 30, 2026 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected August 12, 2026 |
| April 17, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected June 27, 2025 |
| April 17, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected June 27, 2025 |
| April 17, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected June 27, 2025 |
| April 17, 2025 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | D Potential harm, isolated | Corrected June 27, 2025 |
| April 17, 2025 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected June 27, 2025 |
| April 17, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected June 27, 2025 |
| February 16, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected April 15, 2024 |
| February 16, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected April 15, 2024 |
| February 16, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected April 15, 2024 |
| February 16, 2024 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected April 15, 2024 |
| February 16, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected September 8, 2023 |
| February 16, 2024 Standard | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | D Potential harm, isolated | Corrected March 1, 2024 |
| October 15, 2021 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | F Potential harm, widespread | Corrected November 22, 2021 |
| October 15, 2021 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected November 22, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $8,512 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| February 16, 2024 | Fine | $8,512 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| NOAH K DUNCAN FAM TR Organization | 5% or greater direct ownership interest | 100% | 04/01/2013 |
| BOYETTE, BARBARA Individual | corporate director | NOT APPLICABLE | 10/05/2005 |
| FONTAINE, MICHELLE Individual | corporate director | NOT APPLICABLE | 08/12/2003 |
| GILLIAM, ROBERT Individual | corporate director | NOT APPLICABLE | 06/02/2008 |
| GILLIAM, ROBERT Individual | corporate officer | NOT APPLICABLE | 09/01/2021 |
| SCHMIDLIN, JAMES Individual | corporate officer | NOT APPLICABLE | 09/01/2021 |
| PAGAN, JESSICA Individual | operational/managerial control | NOT APPLICABLE | 11/01/2015 |
| GILLIAM, ROBERT Individual | w-2 managing employee | NOT APPLICABLE | 06/02/2008 |
| SCHROEDER, TERESA Individual | w-2 managing employee | NOT APPLICABLE | 08/31/1998 |
Other nursing homes near Whispering Pines Nursing & Rehab Center
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★★★★★4Above averageHighland House Rehabilitation and Healthcare
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★★★★★2Below averageHaymount Rehabilitation & Nursing Center, INC.
2346 Barrington Circle, Fayetteville, NC 28303 · 3 mi
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- CMS high performer
★★★★★5Much above average- ★★★★★4Above average
Village Green Health and Rehabilitation
1601 Purdue Drive, Fayetteville, NC 28304 · 4.8 mi
For-profit · 170 beds · Part of Sanstone Health & Rehabilitation
- CMS high performer
★★★★★5Much above averageThe Carrolton of Fayetteville
2461 Legion Road, Fayetteville, NC 28306 · 6.4 mi
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Frequently asked questions
What is Whispering Pines Nursing & Rehab Center's rating?
Whispering Pines Nursing & Rehab Center has 4 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Whispering Pines Nursing & Rehab Center receive?
Its most recent standard health inspection found 3 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Whispering Pines Nursing & Rehab Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Whispering Pines Nursing & Rehab Center?
It is for profit - corporation and part of Century Care Management. The ownership section on this page lists the owners and managers reported to CMS.
Where is Whispering Pines Nursing & Rehab Center and how do I contact it?
Whispering Pines Nursing & Rehab Center is at 523 Country Club Drive, Fayetteville, NC 28301. Phone: (910) 488-0711.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.