nursing home in Burlington, NC
Twin Lakes Community
3802 Wade Coble Drive, Burlington, NC 27215 · (336) 538-1400
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★3
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Twin Lakes Community at a glance
Twin Lakes Community is a 104-bed non-profit nursing home in Burlington, North Carolina (Alamance County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the North Carolina average of 2.9.
Residents receive about 5.3 hours of nursing care per day (0.7 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (March 19, 2026) found 3 health citations. The North Carolina average is 4.7.
Federal regulators fined it 1 time in the past three years, totaling $6,152.
Nursing staff turnover is 41.3% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 104
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- October 4, 1983
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Alamance County
- CMS Certification Number
- 345235
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 2.9 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 2.7 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.32 hrs | 3.85 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.73 hrs | 0.62 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.56 hrs | 2.34 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.46 hrs | 3.42 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 41.3% | 49% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 31.6% | 45.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 15 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $6,152 | $36,617 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 104 | 105 | 107 | |
| Average residents per day | 96 | 87 | 86 | |
| Occupancy | 92.1% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 6% | 3.5% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 4.7% | 5.5% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 17.9% | 14% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1.5% | 2.3% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.3% | 0.7% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 21% | 15.6% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 17.3% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.5% | 7.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 3.3% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 14.3% | 21.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 26.3% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 96.6% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 92% | 92% | 93.6% | Average |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.6% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 92% | 78.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 94.1% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 7 health deficiencies and 11 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 19, 2026 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected July 15, 2026 |
| March 19, 2026 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | E Potential harm, pattern | Corrected August 20, 2026 |
| March 19, 2026 Standard | Assure that each resident’s assessment is updated at least once every 3 months. Resident Assessment and Care Planning Deficiencies · Tag F0638 | E Potential harm, pattern | Corrected March 29, 2026 |
| March 19, 2026 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | D Potential harm, isolated | Corrected March 29, 2026 |
| March 19, 2026 Standard | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. Resident Rights Deficiencies · Tag F0577 | C No harm, widespread | Corrected March 29, 2026 |
| March 11, 2025 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected March 20, 2025 |
| March 11, 2025 Complaint | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | D Potential harm, isolated | Corrected March 18, 2025 |
| January 9, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected March 14, 2025 |
| January 9, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected March 14, 2025 |
| January 9, 2025 Fire safety | Have an enclosure around a vertical opening shaft. Smoke Deficiencies · Tag K0311 | D Potential harm, isolated | Corrected March 14, 2025 |
| January 9, 2025 Fire safety | Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors. Miscellaneous Deficiencies · Tag K0700 | D Potential harm, isolated | Corrected March 14, 2025 |
| January 9, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected March 14, 2025 |
| August 7, 2024 Complaint | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0603 | E Potential harm, pattern | Corrected August 1, 2024 |
| August 7, 2024 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | E Potential harm, pattern | Corrected May 3, 2024 |
| September 15, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected November 20, 2023 |
| September 15, 2023 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | D Potential harm, isolated | Corrected November 20, 2023 |
| September 15, 2023 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected November 20, 2023 |
| September 15, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected November 20, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $6,152 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| August 7, 2024 | Fine | $6,152 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| LUTHERAN RETIREMENT MINISTRIES OF ALAMANCE COUNTY, NORTH CAROLINA Organization | 5% or greater direct ownership interest | 100% | 09/30/1983 |
| CONKLIN, JONATHAN Individual | corporate officer | NOT APPLICABLE | 10/01/2017 |
| FOX, PAMELA Individual | corporate officer | NOT APPLICABLE | 01/04/2013 |
| FOX, PAMELA Individual | w-2 managing employee | NOT APPLICABLE | 01/04/2013 |
Other nursing homes near Twin Lakes Community
Liberty Commons Nursing & Rehabilitation Center of
791 Boone Station Drive, Burlington, NC 27215 · 1.3 mi
For-profit · 122 beds · Part of Liberty Senior Living
★★★★★4Above averageEdgewood Place at the Village at Brookwood
1820 Brookwood Avenue, Burlington, NC 27215 · 3.5 mi
Non-profit · 51 beds
- CMS high performer
★★★★★5Much above averageWhite Oak Manor - Burlington
323 Baldwin Road, Burlington, NC 27217 · 6 mi
For-profit · 160 beds · Part of National Healthcare Corporation
★★★★★2Below averagePeak Resources - Alamance, INC
215 College Street, Graham, NC 27253 · 6.7 mi
For-profit · 142 beds · Part of Peak Resources, INC.
★★★★★3AverageAlamance Health Care Center
1987 Hilton Road, Burlington, NC 27217 · 6.9 mi
For-profit · 180 beds · Part of Lifeworks Rehab
- Abuse citation
★★★★★1Much below averageAshton Health and Rehabilitation
5533 Burlington Road, McLeansville, NC 27301 · 8 mi
For-profit · 134 beds · Part of Sanstone Health & Rehabilitation
★★★★★5Much above average
Frequently asked questions
What is Twin Lakes Community's rating?
Twin Lakes Community has 5 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Twin Lakes Community receive?
Its most recent standard health inspection found 3 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Twin Lakes Community accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Twin Lakes Community?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Twin Lakes Community and how do I contact it?
Twin Lakes Community is at 3802 Wade Coble Drive, Burlington, NC 27215. Phone: (336) 538-1400.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.