nursing home in Lumberton, NC
Glenflora
5701 Fayetteville Road, Lumberton, NC 28360 · (910) 739-2821
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Glenflora at a glance
Glenflora is a 52-bed non-profit nursing home in Lumberton, North Carolina (Robeson County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the North Carolina average of 2.9.
Residents receive about 4.6 hours of nursing care per day (0.4 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (February 12, 2026) found 2 health citations. The North Carolina average is 4.7.
Federal regulators fined it 2 times in the past three years, totaling $29,874.
Nursing staff turnover is 54.4% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 52
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Lutheran Services Carolinas
- Medicare-certified since
- June 11, 1979
- Resident/family council
- Resident
- County
- Robeson County
- CMS Certification Number
- 345194
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 2.9 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.60 hrs | 3.85 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.40 hrs | 0.62 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 3.06 hrs | 2.34 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.95 hrs | 3.42 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 54.4% | 49% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 75% | 45.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 2 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 26 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $29,874 | $36,617 | $30,972 | Average |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 52 | 105 | 107 | |
| Average residents per day | 47 | 87 | 86 | |
| Occupancy | 91% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.3% | 3.5% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 5.1% | 5.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 9.9% | 14% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 4.3% | 2.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2.2% | 0.7% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 23.9% | 15.6% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 27.8% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 9.5% | 7.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0.7% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.1% | 21.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 22.5% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 97.6% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.1% | 92% | 93.6% | Average |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.8% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 59.6% | 78.1% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 93.4% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 4 health deficiencies and 9 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 28, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | G Actual harm, isolated | Corrected May 1, 2026 |
| February 12, 2026 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | D Potential harm, isolated | Corrected May 19, 2026 |
| February 12, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected May 19, 2026 |
| February 12, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected May 19, 2026 |
| February 12, 2026 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected May 19, 2026 |
| February 12, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected May 19, 2026 |
| February 12, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected February 23, 2026 |
| December 12, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected February 21, 2025 |
| December 12, 2024 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected February 21, 2025 |
| December 4, 2023 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected November 2, 2023 |
| August 24, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected November 9, 2023 |
| August 24, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected November 9, 2023 |
| August 24, 2023 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | C No harm, widespread | Corrected September 1, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $29,874 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| May 28, 2026 | Fine | $15,185 |
| December 4, 2023 | Fine | $14,689 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| GLENFLORA Organization | adp of the snf | NOT APPLICABLE | 05/04/2009 |
| LOCKLEAR, AUSTIN Individual | adp of the snf | NOT APPLICABLE | 03/19/2019 |
| LOCKLEAR, CHARLENE Individual | adp of the snf | NOT APPLICABLE | 05/03/2023 |
| LSA MANAGEMENT INC. Organization | adp of the snf | NOT APPLICABLE | 04/25/2025 |
| LUTHERAN SERVICES FOR THE AGING, INC. Organization | adp of the snf | NOT APPLICABLE | 04/25/2025 |
| NICKERSON, KIRBY Individual | adp of the snf | NOT APPLICABLE | 11/07/2013 |
| SMITH, KESHA Individual | adp of the snf | NOT APPLICABLE | 09/08/2003 |
| KROPP, RANDALL Individual | corporate director | NOT APPLICABLE | 09/30/2015 |
| SMITH, KESHA Individual | corporate director | NOT APPLICABLE | 10/01/2012 |
| MADDRY, KAREN Individual | corporate officer | NOT APPLICABLE | 04/01/1982 |
| NICKERSON, KIRBY Individual | corporate officer | NOT APPLICABLE | 10/01/2012 |
| LUTHERAN SERVICES FOR THE AGING, INC. Organization | indirect ownership interest | NOT APPLICABLE | 11/07/2013 |
| GOINS, TED Individual | managing control - governing body | NOT APPLICABLE | 11/07/2013 |
| HERMAN, RICHARD Individual | managing control - governing body | NOT APPLICABLE | 06/01/2021 |
| MADDRY, KAREN Individual | managing control - governing body | NOT APPLICABLE | 04/01/1982 |
| NELSON, DOUGLAS Individual | managing control - governing body | NOT APPLICABLE | 09/01/2022 |
| GLENFLORA Organization | operational/managerial control | NOT APPLICABLE | 05/04/2009 |
| GOINS, TED Individual | operational/managerial control | NOT APPLICABLE | 11/07/2013 |
| LOCKLEAR, AUSTIN Individual | operational/managerial control | NOT APPLICABLE | 03/19/2019 |
| LOCKLEAR, CHARLENE Individual | operational/managerial control | NOT APPLICABLE | 05/03/2023 |
| LSA MANAGEMENT INC. Organization | operational/managerial control | NOT APPLICABLE | 11/07/2013 |
| LUTHERAN SERVICES FOR THE AGING, INC. Organization | operational/managerial control | NOT APPLICABLE | 11/07/2013 |
| SMITH, KESHA Individual | operational/managerial control | NOT APPLICABLE | 09/08/2003 |
| GOINS, TED Individual | trustee of the snf | NOT APPLICABLE | 11/07/2013 |
| HERMAN, RICHARD Individual | trustee of the snf | NOT APPLICABLE | 06/01/2021 |
| LUTHERAN SERVICES FOR THE AGING, INC. Organization | trustee of the snf | NOT APPLICABLE | 11/07/2013 |
Other nursing homes near Glenflora
Wesley Pines Retirement Community
1000 Wesley Pines Road, Lumberton, NC 28358 · 2.5 mi
For-profit · 62 beds · Part of Life Care Services
★★★★★4Above averageWoodhaven Nursing Center
1150 Pine Run Drive, Lumberton, NC 28358 · 2.6 mi
For-profit · 115 beds · Part of Liberty Senior Living
★★★★★1Much below averageThe Carrolton of Lumberton
1170 Linkhaw Road, Lumberton, NC 28358 · 3.5 mi
For-profit · 90 beds · Part of Carrolton Nursing Homes
- Abuse citation
★★★★★1Much below averageHarborview Lumberton
1555 Willis Avenue, Lumberton, NC 28358 · 4.4 mi
For-profit · 122 beds · Part of Harborview Health Systems
★★★★★3AveragePembroke Center
310 E Wardell Drive, Pembroke, NC 28372 · 9.5 mi
For-profit · 84 beds · Part of Genesis Healthcare
- Abuse citation
★★★★★1Much below averageCarolina Rehab Center of Cumberland
4600 Cumberland Road, Fayetteville, NC 28306 · 22.3 mi
For-profit · 136 beds · Part of Lifeworks Rehab
★★★★★3Average
Frequently asked questions
What is Glenflora's rating?
Glenflora has 4 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Glenflora receive?
Its most recent standard health inspection found 2 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Glenflora accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Glenflora?
It is non profit - corporation and part of Lutheran Services Carolinas. The ownership section on this page lists the owners and managers reported to CMS.
Where is Glenflora and how do I contact it?
Glenflora is at 5701 Fayetteville Road, Lumberton, NC 28360. Phone: (910) 739-2821.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.