nursing home in Mooresville, NC

Crestview Health & Rehabilitation

752 E Center Avenue, Mooresville, NC 28115 · (704) 800-0570

★★★★★1
Much below average
CMS overall star rating
  • Health inspections★★★★★1
  • Staffing★★★★★1
  • Quality measures★★★★★3
  • Special Focus candidate

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Crestview Health & Rehabilitation at a glance

Crestview Health & Rehabilitation is a 131-bed for-profit nursing home in Mooresville, North Carolina (Iredell County).

CMS gives it 1 out of 5 stars on its overall star rating, worse than the North Carolina average of 2.9.

Residents receive about 3.1 hours of nursing care per day (0.4 of them from registered nurses), worse than the state average of 3.9 hours.

Its most recent standard health inspection (September 11, 2025) found 5 health citations. The North Carolina average is 4.7.

Federal regulators fined it 4 times in the past three years, totaling $145,567.

Nursing staff turnover is 81.6% per year (state average 49%).

Facility details

Type
Nursing home
Ownership
For Profit - Limited Liability Company
Beds
131
Certified for
Medicare and Medicaid
Medicare-certified since
May 1, 1978
Resident/family council
Resident
County
Iredell County
CMS Certification Number
345179

Ratings

MeasureThis facilityNorth Carolina avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)1 / 52.9 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)1 / 52.9 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)1 / 52.7 / 52.9 / 5Worse
Quality measures rating ⓘ (higher is better)3 / 53.3 / 53.6 / 5Worse
Long-stay quality rating (higher is better)3 / 53.4 / 53.8 / 5Worse

Staffing

This facility3.11 hrsNorth Carolina average3.85 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. North Carolina and U.S. averages
MeasureThis facilityNorth Carolina avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.11 hrs3.85 hrs3.86 hrsWorse
Registered nurse hours per resident per day (higher is better)0.36 hrs0.62 hrs0.69 hrsWorse
Nurse aide hours per resident per day (higher is better)1.51 hrs2.34 hrs2.32 hrsWorse
Weekend nurse staff hours per resident per day (higher is better)2.77 hrs3.42 hrs3.42 hrsWorse
Nursing staff turnover (yearly) (lower is better)81.6%49%45.8%Worse
Registered nurse turnover (yearly) (lower is better)87%45.6%42.9%Worse
Administrators who left in the past year (lower is better)311Worse

Inspections

This facility5North Carolina average5U.S. average9
Health citations in the most recent inspection: this facility vs. North Carolina and U.S. averages
MeasureThis facilityNorth Carolina avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)559Better
Citations from complaint investigations (latest cycle) (lower is better)023Better
Weighted health inspection score ⓘ (lower is better)238.549.280.6Worse

Penalties

This facility4North Carolina average1U.S. average1
Fines in the past 3 years: this facility vs. North Carolina and U.S. averages
MeasureThis facilityNorth Carolina avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)411Worse
Total fines in the past 3 years (lower is better)$145,567$36,617$30,972Worse
All federal penalties in the past 3 years (lower is better)611Worse

Size

MeasureThis facilityNorth Carolina avg.U.S. avg.vs. U.S.
Certified beds131105107
Average residents per day768786
Occupancy57.8%83.6%80.9%

Long-stay residents

This facility4.6%North Carolina average3.5%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. North Carolina and U.S. averages
MeasureThis facilityNorth Carolina avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)4.6%3.5%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)6.7%5.5%4.6%Worse
Long-stay residents given antipsychotic medication (lower is better)20.2%14%15.4%Worse
Long-stay residents with a urinary tract infection (lower is better)1%2.3%1.6%Better
Long-stay residents with a catheter left in the bladder (lower is better)0.2%0.7%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)13.5%15.6%13.9%Average
Long-stay residents whose walking worsened (lower is better)12.4%18.3%14.1%Better
Long-stay residents who lose too much weight (lower is better)9.9%7.2%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)5.6%5.9%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)35.5%21.3%19.5%Worse
Long-stay residents with new or worse incontinence (lower is better)26.7%20.7%19%Worse
Long-stay residents given a flu vaccine (higher is better)94.4%94.1%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)93%92%93.6%Average

Short-stay residents

This facility4.5%North Carolina average1.4%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. North Carolina and U.S. averages
MeasureThis facilityNorth Carolina avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)4.5%1.4%1.6%Worse
Short-stay residents given a flu vaccine (higher is better)32.6%78.1%79.8%Worse
Short-stay residents given a pneumonia vaccine (higher is better)42.6%80.6%82%Worse

Inspection citations

State inspectors cited this home for 52 health deficiencies and 13 fire safety deficiencies in the inspection records CMS currently publishes. 11 citations involved actual harm, including 8 rated "immediate jeopardy".

DateCitationSeverityStatus
September 11, 2025
Fire safety
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923
D
Potential harm, isolated
Corrected June 5, 2026
September 11, 2025
Fire safety
Use approved construction type or materials.
Construction Deficiencies · Tag K0161
D
Potential harm, isolated
Corrected June 5, 2026
September 11, 2025
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
D
Potential harm, isolated
Corrected June 5, 2026
September 11, 2025
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
D
Potential harm, isolated
Corrected June 5, 2026
September 11, 2025
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
E
Potential harm, pattern
Corrected September 13, 2025
September 11, 2025
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
E
Potential harm, pattern
Corrected September 13, 2025
September 11, 2025
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected September 13, 2025
September 11, 2025
Standard
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · Tag F0700
D
Potential harm, isolated
Corrected September 13, 2025
September 11, 2025
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected September 13, 2025
July 11, 2025
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected May 31, 2025
July 11, 2025
Complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected September 11, 2025
July 11, 2025
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected September 11, 2025
July 22, 2024
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
G
Actual harm, isolated
Corrected August 13, 2024
July 22, 2024
Complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607
D
Potential harm, isolated
Corrected August 13, 2024
June 13, 2024
Fire safety
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies · Tag E0037
E
Potential harm, pattern
Corrected July 22, 2024
June 13, 2024
Fire safety
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923
D
Potential harm, isolated
Corrected August 22, 2024
June 13, 2024
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
D
Potential harm, isolated
Corrected August 22, 2024
June 13, 2024
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
D
Potential harm, isolated
Corrected August 22, 2024
June 13, 2024
Standard
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · Tag F0726
K
Immediate jeopardy, pattern
Corrected July 22, 2024
June 13, 2024
Complaint
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600
J
Immediate jeopardy, isolated
Corrected August 13, 2024
June 13, 2024
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
J
Immediate jeopardy, isolated
Corrected July 22, 2024
June 13, 2024
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
J
Immediate jeopardy, isolated
Corrected July 22, 2024
June 13, 2024
Standard
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies · Tag F0678
J
Immediate jeopardy, isolated
Corrected July 22, 2024
June 13, 2024
Complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Rights Deficiencies · Tag F0626
G
Actual harm, isolated
Corrected July 22, 2024
June 13, 2024
Standard
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Nursing and Physician Services Deficiencies · Tag F0841
F
Potential harm, widespread
Corrected July 22, 2024
June 13, 2024
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
E
Potential harm, pattern
Corrected July 22, 2024
June 13, 2024
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
E
Potential harm, pattern
Corrected July 22, 2024
June 13, 2024
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
E
Potential harm, pattern
Corrected July 22, 2024
June 13, 2024
Standard
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies · Tag F0925
E
Potential harm, pattern
Corrected July 22, 2024
June 13, 2024
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Standard
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Tag F0554
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Complaint
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607
D
Potential harm, isolated
Corrected August 13, 2024
June 13, 2024
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Complaint
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Tag F0759
D
Potential harm, isolated
Corrected July 22, 2024
June 13, 2024
Complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
D
Potential harm, isolated
Corrected July 22, 2024
February 8, 2023
Fire safety
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies · Tag K0374
D
Potential harm, isolated
Corrected April 3, 2023
February 8, 2023
Fire safety
Use approved construction type or materials.
Construction Deficiencies · Tag K0161
D
Potential harm, isolated
Corrected April 3, 2023
February 8, 2023
Fire safety
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919
D
Potential harm, isolated
Corrected April 3, 2023
February 8, 2023
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
D
Potential harm, isolated
Corrected April 3, 2023
February 8, 2023
Fire safety
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911
D
Potential harm, isolated
Corrected April 3, 2023
February 8, 2023
Standard
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies · Tag F0835
K
Immediate jeopardy, pattern
Corrected March 10, 2023
February 8, 2023
Standard
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies · Tag F0802
K
Immediate jeopardy, pattern
Corrected March 10, 2023
February 8, 2023
Standard
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies · Tag F0805
K
Immediate jeopardy, pattern
Corrected March 10, 2023
February 8, 2023
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
F
Potential harm, widespread
Corrected March 10, 2023
February 8, 2023
Standard
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies · Tag F0867
F
Potential harm, widespread
Corrected March 10, 2023
February 8, 2023
Standard
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies · Tag F0814
F
Potential harm, widespread
Corrected March 10, 2023
February 8, 2023
Standard
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies · Tag F0809
E
Potential harm, pattern
Corrected March 10, 2023
February 8, 2023
Standard
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Tag F0804
E
Potential harm, pattern
Corrected March 10, 2023
February 8, 2023
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
E
Potential harm, pattern
Corrected March 10, 2023
February 8, 2023
Standard
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Tag F0757
E
Potential harm, pattern
Corrected March 10, 2023
February 8, 2023
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
D
Potential harm, isolated
Corrected March 10, 2023
February 8, 2023
Standard
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Tag F0692
D
Potential harm, isolated
Corrected March 10, 2023
February 8, 2023
Standard
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · Tag F0688
D
Potential harm, isolated
Corrected March 10, 2023
February 8, 2023
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected March 10, 2023
February 8, 2023
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected March 10, 2023
February 8, 2023
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected March 10, 2023
February 8, 2023
Standard
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies · Tag F0849
D
Potential harm, isolated
Corrected March 10, 2023
February 8, 2023
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected March 10, 2023

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 5 federal penalties in the past three years, including $140,429 in fines.

DatePenaltyAmount / length
July 11, 2025Payment Denial35 days from August 9, 2025
July 11, 2025Fine$15,964
July 11, 2025Fine$5,138
June 13, 2024Payment Denial40 days from July 4, 2024
June 13, 2024Fine$119,327

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince

ownership data not available

Other nursing homes near Crestview Health & Rehabilitation

  1. Glenwood Health & Rehabilitation

    550 Glenwood Drive, Mooresville, NC 28115 · under 1 mi

    For-profit · 130 beds

    ★★★★★1Much below average
  2. Autumn Care of Cornelius

    19530 Mount Zion Parkway, Cornelius, NC 28031 · 7.8 mi

    For-profit · 102 beds · Part of Saber Healthcare Group

    ★★★★★2Below average
  3. Big Elm Retirement and Nursing Centers

    1285 West A Street, Kannapolis, NC 28081 · 10.4 mi

    For-profit · 50 beds

    ★★★★★4Above average
  4. Lakeside Health & Rehab Center

    13825 Hunton Lane, Huntersville, NC 28078 · 11.7 mi

    Government · 114 beds · Part of Saber Healthcare Group

    ★★★★★4Above average
  5. Huntersville Health & Rehabilitation Center

    13835 Boren Street, Huntersville, NC 28078 · 12.7 mi

    For-profit · 90 beds · Part of Lifeworks Rehab

    • Abuse citation
    ★★★★★3Average
  6. Ignite Medical Resort Huntersville

    12019 Verhoeff Drive, Huntersville, NC 28078 · 13 mi

    Non-profit · 168 beds · Part of Atrium Health

    ★★★★★3Average

All nursing homes in Mooresville, NC · Compare side by side

Frequently asked questions

What is Crestview Health & Rehabilitation's rating?

Crestview Health & Rehabilitation has 1 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.

How many inspection citations did Crestview Health & Rehabilitation receive?

Its most recent standard health inspection found 5 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.

Does Crestview Health & Rehabilitation accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Crestview Health & Rehabilitation?

It is for profit - limited liability company. The ownership section on this page lists the owners and managers reported to CMS.

Where is Crestview Health & Rehabilitation and how do I contact it?

Crestview Health & Rehabilitation is at 752 E Center Avenue, Mooresville, NC 28115. Phone: (704) 800-0570.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.