nursing home in Charlotte, NC

Pelican Health Randolph LLC

4801 Randolph Road, Charlotte, NC 28211 · (704) 364-8363

★★★★★1

Much below average
CMS overall star rating

Health inspections★★★★★2
Staffing★★★★★1
Quality measures★★★★★4

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Pelican Health Randolph LLC at a glance

Pelican Health Randolph LLC is a 100-bed for-profit nursing home in Charlotte, North Carolina (Mecklenburg County).

CMS gives it 1 out of 5 stars on its overall star rating, worse than the North Carolina average of 2.9.

Residents receive about 3.2 hours of nursing care per day (0.7 of them from registered nurses), worse than the state average of 3.9 hours.

Its most recent standard health inspection (September 17, 2025) found 15 health citations. The North Carolina average is 4.7.

Federal regulators fined it 3 times in the past three years, totaling $19,663.

Nursing staff turnover is 76.1% per year (state average 49%).

Facility details

Type: Nursing home
Ownership: For Profit - Corporation
Beds: 100
Certified for: Medicare and Medicaid
Medicare-certified since: October 1, 1980
Resident/family council: Resident
County: Mecklenburg County
CMS Certification Number: 345134

Ratings

Measure	This facility	North Carolina avg.	U.S. avg.	vs. U.S.
Overall star rating ⓘ (higher is better)	1 / 5	2.9 / 5	3 / 5	Worse
Health inspection rating ⓘ (higher is better)	2 / 5	2.9 / 5	2.8 / 5	Worse
Staffing rating ⓘ (higher is better)	1 / 5	2.7 / 5	2.9 / 5	Worse
Quality measures rating ⓘ (higher is better)	4 / 5	3.3 / 5	3.6 / 5	Average
Long-stay quality rating (higher is better)	5 / 5	3.4 / 5	3.8 / 5	Better
Short-stay (rehab) quality rating (higher is better)	3 / 5	3 / 5	3.3 / 5	Average

Staffing

Total nurse staff hours per resident per day: this facility vs. North Carolina and U.S. averages

Measure	This facility	North Carolina avg.	U.S. avg.	vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)	3.15 hrs	3.85 hrs	3.86 hrs	Worse
Registered nurse hours per resident per day (higher is better)	0.65 hrs	0.62 hrs	0.69 hrs	Average
Nurse aide hours per resident per day (higher is better)	1.90 hrs	2.34 hrs	2.32 hrs	Worse
Weekend nurse staff hours per resident per day (higher is better)	3.00 hrs	3.42 hrs	3.42 hrs	Worse
Nursing staff turnover (yearly) (lower is better)	76.1%	49%	45.8%	Worse
Registered nurse turnover (yearly) (lower is better)	66.7%	45.6%	42.9%	Worse
Administrators who left in the past year (lower is better)	2	1	1	Worse

Inspections

Health citations in the most recent inspection: this facility vs. North Carolina and U.S. averages

Measure	This facility	North Carolina avg.	U.S. avg.	vs. U.S.
Health citations in the most recent inspection (lower is better)	15	5	9	Worse
Citations from complaint investigations (latest cycle) (lower is better)	11	2	3	Worse
Weighted health inspection score ⓘ (lower is better)	70	49.2	80.6	Better

Penalties

Fines in the past 3 years: this facility vs. North Carolina and U.S. averages

Measure	This facility	North Carolina avg.	U.S. avg.	vs. U.S.
Fines in the past 3 years (lower is better)	3	1	1	Worse
Total fines in the past 3 years (lower is better)	$19,663	$36,617	$30,972	Better
All federal penalties in the past 3 years (lower is better)	3	1	1	Worse

Size

Measure	This facility	North Carolina avg.	U.S. avg.
Certified beds	100	105	107
Average residents per day	82	87	86
Occupancy	81.6%	83.6%	80.9%

Long-stay residents

Long-stay residents with a fall causing major injury: this facility vs. North Carolina and U.S. averages

Measure	This facility	North Carolina avg.	U.S. avg.	vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)	2.9%	3.5%	3.2%	Better
Long-stay residents with pressure ulcers (lower is better)	6%	5.5%	4.6%	Worse
Long-stay residents given antipsychotic medication (lower is better)	5.8%	14%	15.4%	Better
Long-stay residents with a urinary tract infection (lower is better)	0%	2.3%	1.6%	Better
Long-stay residents with a catheter left in the bladder (lower is better)	0.3%	0.7%	0.8%	Better
Long-stay residents needing more help with daily activities (lower is better)	7.8%	15.6%	13.9%	Better
Long-stay residents whose walking worsened (lower is better)	9.4%	18.3%	14.1%	Better
Long-stay residents who lose too much weight (lower is better)	7.6%	7.2%	5.2%	Worse
Long-stay residents with depressive symptoms (lower is better)	7.4%	5.9%	12.8%	Better
Long-stay residents who were physically restrained (lower is better)	0%	0%	0.1%	Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)	11.8%	21.3%	19.5%	Better
Long-stay residents with new or worse incontinence (lower is better)	15.1%	20.7%	19%	Better
Long-stay residents given a flu vaccine (higher is better)	98.8%	94.1%	95.5%	Average
Long-stay residents given a pneumonia vaccine (higher is better)	99.6%	92%	93.6%	Better

Short-stay residents

Short-stay residents newly given antipsychotic medication: this facility vs. North Carolina and U.S. averages

Measure	This facility	North Carolina avg.	U.S. avg.	vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)	0.9%	1.4%	1.6%	Better
Short-stay residents given a flu vaccine (higher is better)	73.8%	78.1%	79.8%	Worse
Short-stay residents given a pneumonia vaccine (higher is better)	91.6%	80.6%	82%	Better

Inspection citations

State inspectors cited this home for 47 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 2 rated "immediate jeopardy".

Date	Citation	Severity	Status
September 17, 2025 Complaint	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925	E Potential harm, pattern	Corrected October 17, 2025
September 17, 2025 Complaint	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584	E Potential harm, pattern	Corrected October 17, 2025
September 17, 2025 Complaint	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Complaint	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Complaint	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Complaint	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Standard	Provide appropriate foot care. Quality of Life and Care Deficiencies · Tag F0687	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Complaint	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Complaint	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Standard	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Standard	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Standard	Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Complaint	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Complaint	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600	D Potential harm, isolated	Corrected October 17, 2025
September 17, 2025 Complaint	Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558	D Potential harm, isolated	Corrected October 17, 2025
June 27, 2024 Fire safety	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918	D Potential harm, isolated	Corrected August 9, 2024
June 27, 2024 Fire safety	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321	D Potential harm, isolated	Corrected August 9, 2024
June 27, 2024 Fire safety	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353	D Potential harm, isolated	Corrected August 9, 2024
June 27, 2024 Standard	Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760	E Potential harm, pattern	Corrected July 23, 2024
June 27, 2024 Standard	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758	E Potential harm, pattern	Corrected July 23, 2024
June 27, 2024 Standard	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578	D Potential harm, isolated	Corrected July 23, 2024
June 27, 2024 Standard	Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759	D Potential harm, isolated	Corrected July 23, 2024
June 27, 2024 Standard	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880	D Potential harm, isolated	Corrected July 23, 2024
May 3, 2024 Complaint	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690	D Potential harm, isolated	Corrected May 4, 2024
May 3, 2024 Complaint	Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732	C No harm, widespread	Corrected May 4, 2024
May 3, 2024 Complaint	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657	B No harm, pattern	Corrected May 4, 2024
April 24, 2024 Complaint	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684	J Immediate jeopardy, isolated	Corrected January 24, 2024
April 24, 2024 Complaint	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689	J Immediate jeopardy, isolated	Corrected January 24, 2024
April 24, 2024 Complaint	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554	D Potential harm, isolated	Corrected May 4, 2024
February 28, 2023 Fire safety	Have exits that are accessible at all times. Egress Deficiencies · Tag K0271	D Potential harm, isolated	Corrected May 10, 2023
February 28, 2023 Fire safety	Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921	D Potential harm, isolated	Corrected May 10, 2023
February 28, 2023 Fire safety	Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919	D Potential harm, isolated	Corrected May 10, 2023
February 28, 2023 Fire safety	Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521	D Potential harm, isolated	Corrected May 10, 2023
February 28, 2023 Fire safety	Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351	D Potential harm, isolated	Corrected May 10, 2023
February 28, 2023 Fire safety	Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345	D Potential harm, isolated	Corrected May 10, 2023
February 28, 2023 Fire safety	Have an alternate power supply for its alarm system. Smoke Deficiencies · Tag K0344	D Potential harm, isolated	Corrected May 10, 2023
February 28, 2023 Fire safety	Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324	D Potential harm, isolated	Corrected May 10, 2023
February 28, 2023 Fire safety	Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321	D Potential harm, isolated	Corrected May 10, 2023
February 28, 2023 Fire safety	Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923	D Potential harm, isolated	Corrected May 10, 2023
February 28, 2023 Standard	Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561	E Potential harm, pattern	Corrected June 14, 2023
February 28, 2023 Standard	Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867	E Potential harm, pattern	Corrected June 14, 2023
February 28, 2023 Standard	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584	E Potential harm, pattern	Corrected March 24, 2023
February 28, 2023 Standard	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812	E Potential harm, pattern	Corrected May 23, 2023
February 28, 2023 Standard	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725	E Potential harm, pattern	Corrected May 23, 2023
February 28, 2023 Standard	Ensure that the resident and his/her doctor meet face-to-face at all required visits. Nursing and Physician Services Deficiencies · Tag F0712	E Potential harm, pattern	Corrected May 23, 2023
February 28, 2023 Standard	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677	E Potential harm, pattern	Corrected May 23, 2023
February 28, 2023 Standard	Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. Resident Assessment and Care Planning Deficiencies · Tag F0646	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761	D Potential harm, isolated	Corrected May 23, 2023
February 28, 2023 Standard	Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919	D Potential harm, isolated	Corrected May 23, 2023
November 22, 2021 Fire safety	Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918	D Potential harm, isolated	Corrected December 22, 2021

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 2 federal penalties in the past three years, including $11,840 in fines.

Date	Penalty	Amount / length
April 24, 2024	Fine	$7,823
April 24, 2024	Fine	$4,017

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

Name	Role	Share	Since
	ownership data not available

Other nursing homes near Pelican Health Randolph LLC

Sardis Oaks
5151 Sardis Road, Charlotte, NC 28270 · 1 mi
Non-profit · 124 beds · Part of Atrium Health
★★★★★3Average
White Oak Manor - Charlotte
4009 Craig Avenue, Charlotte, NC 28211 · 1.2 mi
For-profit · 180 beds
★★★★★1Much below average
Pelican Health at Charlotte
2616 East 5th Street, Charlotte, NC 28204 · 2.5 mi
For-profit · 120 beds · Part of Simcha Hyman & Naftali Zanziper
★★★★★2Below average
Brookdale Carriage Club Providence
5804 Old Providence Road, Charlotte, NC 28226 · 2.7 mi
For-profit · 14 beds · Part of Brookdale Senior Living
★★★★★5Much above average
Briar Creek Health Center
6041 Piedmont Row Drive, Charlotte, NC 28210 · 2.8 mi
For-profit · 6 beds · Part of Liberty Senior Living
★★★★★4Above average
The Sharon at Southpark
5100 Sharon Road, Charlotte, NC 28210 · 2.9 mi
Non-profit · 19 beds
★★★★★4Above average

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Frequently asked questions

What is Pelican Health Randolph LLC's rating?

Pelican Health Randolph LLC has 1 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.

How many inspection citations did Pelican Health Randolph LLC receive?

Its most recent standard health inspection found 15 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.

Does Pelican Health Randolph LLC accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Pelican Health Randolph LLC?

It is for profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.

Where is Pelican Health Randolph LLC and how do I contact it?

Pelican Health Randolph LLC is at 4801 Randolph Road, Charlotte, NC 28211. Phone: (704) 364-8363.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.