nursing home in Durham, NC
Hillcrest Convalescent Center
1417 W Pettigrew Street, Durham, NC 27705 · (919) 286-7705
CMS overall star rating
- Health inspections★★★★★5
- Staffing★★★★★5
- Quality measures★★★★★4
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hillcrest Convalescent Center at a glance
Hillcrest Convalescent Center is a 86-bed for-profit nursing home in Durham, North Carolina (Durham County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the North Carolina average of 2.9.
Residents receive about 6 hours of nursing care per day (1.3 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (May 29, 2026) found 0 health citations. The North Carolina average is 4.7.
It has not received a federal fine in the past three years.
Nursing staff turnover is 31.4% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 86
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- January 1, 1967
- Resident/family council
- Resident
- County
- Durham County
- CMS Certification Number
- 345001
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 2.9 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 5 / 5 | 2.9 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 2.7 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.95 hrs | 3.85 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.30 hrs | 0.62 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.71 hrs | 2.34 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 5.63 hrs | 3.42 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 31.4% | 49% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 22.7% | 45.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 0 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 0 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $36,617 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 86 | 105 | 107 | |
| Average residents per day | 75 | 87 | 86 | |
| Occupancy | 86.7% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.5% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 28% | 5.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 29.4% | 14% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 2.3% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.4% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 25.6% | 15.6% | 13.9% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 10% | 7.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 26.6% | 21.3% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 34.9% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 85.7% | 94.1% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.1% | 92% | 93.6% | Average |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.1% | 1.4% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 91.4% | 78.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99.3% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 0 health deficiencies and 15 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 21, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected March 21, 2025 |
| February 21, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected March 21, 2025 |
| December 14, 2023 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | F Potential harm, widespread | Corrected February 23, 2024 |
| December 14, 2023 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected February 23, 2024 |
| December 14, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | E Potential harm, pattern | Corrected February 23, 2024 |
| December 14, 2023 Fire safety | Have an enclosure around a vertical opening shaft. Smoke Deficiencies · Tag K0311 | D Potential harm, isolated | Corrected February 23, 2024 |
| December 14, 2023 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected February 23, 2024 |
| December 14, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected February 23, 2024 |
| July 14, 2022 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | F Potential harm, widespread | Corrected September 18, 2022 |
| July 14, 2022 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | F Potential harm, widespread | Corrected September 18, 2022 |
| July 14, 2022 Fire safety | Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy. Construction Deficiencies · Tag K0111 | F Potential harm, widespread | Corrected September 18, 2022 |
| July 14, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected September 18, 2022 |
| July 14, 2022 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected September 18, 2022 |
| July 14, 2022 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected September 18, 2022 |
| July 14, 2022 Fire safety | Install properly constructed and protected linen or trash chutes. Services Deficiencies · Tag K0541 | D Potential harm, isolated | Corrected September 18, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BRANCH BANKING & TRUST COMPANY Organization | 5% or greater mortgage interest | NOT APPLICABLE | 07/07/2015 |
| BRANCH BANKING & TRUST COMPANY Organization | 5% or greater security interest | NOT APPLICABLE | 07/07/2015 |
| FAYER, CYNTHIA Individual | adp of the snf | NOT APPLICABLE | 09/01/2010 |
| HOOVER, WILLIAM Individual | adp of the snf | NOT APPLICABLE | 05/04/2005 |
| SHIPLEY, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 12/07/1988 |
| SMITH, THOMAS Individual | adp of the snf | NOT APPLICABLE | 06/12/2001 |
| SMITH, VALERIE Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| HOOVER, NADINE Individual | corporate director | NOT APPLICABLE | 07/28/2012 |
| HOOVER, NADINE Individual | corporate officer | NOT APPLICABLE | 07/28/2012 |
| HOOVER, WILLIAM Individual | corporate officer | NOT APPLICABLE | 11/01/2010 |
| SMITH, LENWOOD Individual | corporate officer | NOT APPLICABLE | 12/11/2015 |
| SMITH, THOMAS Individual | corporate officer | NOT APPLICABLE | 11/17/2005 |
| HOOVER, NADINE Individual | direct ownership interest | NOT APPLICABLE | 03/01/2018 |
| HOOVER, WILLIAM Individual | direct ownership interest | NOT APPLICABLE | 03/01/2018 |
| SMITH, LENWOOD Individual | direct ownership interest | NOT APPLICABLE | 10/01/2017 |
| SMITH, THOMAS Individual | direct ownership interest | NOT APPLICABLE | 10/01/2017 |
| SMITH, VALERIE Individual | direct ownership interest | NOT APPLICABLE | 07/01/2023 |
| TATTERSALL, CRYSTAL Individual | direct ownership interest | NOT APPLICABLE | 03/01/2018 |
| HOOVER, NADINE Individual | managing control - governing body | NOT APPLICABLE | 07/28/2012 |
| FAYER, CYNTHIA Individual | operational/managerial control | NOT APPLICABLE | 09/01/2010 |
| HOOVER, WILLIAM Individual | operational/managerial control | NOT APPLICABLE | 05/04/2005 |
| SHIPLEY, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 12/07/1988 |
| SMITH, THOMAS Individual | operational/managerial control | NOT APPLICABLE | 06/12/2001 |
| SMITH, VALERIE Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
| TATTERSALL, CRYSTAL Individual | operational/managerial control | NOT APPLICABLE | 07/16/2009 |
Other nursing homes near Hillcrest Convalescent Center
Pettigrew Rehabilitation Center
1515 W Pettigrew Street, Durham, NC 27705 · under 1 mi
For-profit · 96 beds · Part of Sovereign Healthcare Holdings
★★★★★4Above averageUniversity Health and Rehabilitation Center
411 S Lasalle Street, Durham, NC 27705 · 1.8 mi
For-profit · 126 beds · Part of Lifeworks Rehab
★★★★★1Much below averagePruitthealth-Durham
3100 Erwin Road, Durham, NC 27705 · 1.8 mi
For-profit · 125 beds · Part of Pruitthealth
★★★★★1Much below average- ★★★★★4Above average
Carver Living Center
303 East Carver Street, Durham, NC 27704 · 2.8 mi
For-profit · 232 beds · Part of Cch Healthcare
★★★★★1Much below averageCroasdaile Village
2600 Croasdaile Farm Parkway, Durham, NC 27705 · 2.9 mi
Non-profit · 102 beds · Part of Life Care Services
★★★★★4Above average
Frequently asked questions
What is Hillcrest Convalescent Center's rating?
Hillcrest Convalescent Center has 5 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Hillcrest Convalescent Center receive?
Its most recent standard health inspection found 0 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Hillcrest Convalescent Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Hillcrest Convalescent Center?
It is for profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Hillcrest Convalescent Center and how do I contact it?
Hillcrest Convalescent Center is at 1417 W Pettigrew Street, Durham, NC 27705. Phone: (919) 286-7705.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.