nursing home in Pittsford, NY
Highlands Living Center
500 Hahnemann Trail, Pittsford, NY 14534 · (585) 383-1700
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★2
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Highlands Living Center at a glance
Highlands Living Center is a 122-bed non-profit nursing home in Pittsford, New York (Monroe County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the New York average of 3.
Residents receive about 3.6 hours of nursing care per day (0.5 of them from registered nurses), close to the state average of 3.6 hours.
Its most recent standard health inspection (February 19, 2025) found 10 health citations. The New York average is 8.
It has not received a federal fine in the past three years.
Nursing staff turnover is 60.3% per year (state average 40.3%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 122
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- July 10, 1995
- Continuing care retirement community
- Yes
- Resident/family council
- Both
- County
- Monroe County
- CMS Certification Number
- 335786
Ratings
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.8 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 3.6 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.55 hrs | 3.63 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.45 hrs | 0.71 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.93 hrs | 2.15 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.01 hrs | 3.18 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 60.3% | 40.3% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 57.1% | 39.8% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 10 | 8 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 54 | 62.2 | 80.6 | Better |
Penalties
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,070 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 122 | 188 | 107 | |
| Average residents per day | 115 | 168 | 86 | |
| Occupancy | 94.5% | 90.5% | 80.9% |
Long-stay residents
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.3% | 3.1% | 3.2% | Average |
| Long-stay residents with pressure ulcers (lower is better) | 14.2% | 6.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 16.3% | 13.7% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 2.2% | 1.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.5% | 0.5% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 16.8% | 14.1% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 16.6% | 12.5% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 7.7% | 5.8% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 3.2% | 19.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 6.8% | 13.2% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 24.8% | 19.5% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 93.5% | 95.3% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 32.8% | 91.5% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.7% | 1.2% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 61.1% | 78.8% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 26.3% | 77.4% | 82% | Worse |
Inspection citations
State inspectors cited this home for 19 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 28, 2026 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Deficient, Provider has no plan of correction |
| May 28, 2026 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Deficient, Provider has no plan of correction |
| February 19, 2025 Fire safety | Have an enclosure around a vertical opening shaft. Smoke Deficiencies · Tag K0311 | E Potential harm, pattern | Corrected March 31, 2025 |
| February 19, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected March 31, 2025 |
| February 19, 2025 Fire safety | Develop a communication plan. Emergency Preparedness Deficiencies · Tag E0029 | C No harm, widespread | Corrected March 31, 2025 |
| February 19, 2025 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | E Potential harm, pattern | Corrected April 15, 2025 |
| February 19, 2025 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | E Potential harm, pattern | Corrected April 15, 2025 |
| February 19, 2025 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | E Potential harm, pattern | Corrected April 15, 2025 |
| February 19, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected April 15, 2025 |
| February 19, 2025 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected April 15, 2025 |
| February 19, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 15, 2025 |
| February 19, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 15, 2025 |
| February 19, 2025 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected April 15, 2025 |
| June 9, 2023 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | E Potential harm, pattern | Corrected August 1, 2023 |
| June 9, 2023 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | E Potential harm, pattern | Corrected August 1, 2023 |
| June 9, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected August 1, 2023 |
| June 9, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected August 1, 2023 |
| June 9, 2023 Fire safety | Have elevators that firefighters can control in the event of a fire. Services Deficiencies · Tag K0531 | D Potential harm, isolated | Corrected August 1, 2023 |
| June 9, 2023 Fire safety | Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Tag E0037 | C No harm, widespread | Corrected August 1, 2023 |
| June 9, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected August 24, 2023 |
| June 9, 2023 Standard | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. Administration Deficiencies · Tag F0836 | E Potential harm, pattern | Corrected July 26, 2023 |
| June 9, 2023 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected July 26, 2023 |
| June 9, 2023 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | E Potential harm, pattern | Corrected July 26, 2023 |
| June 9, 2023 Standard | Provide or obtain dental services for each resident. Quality of Life and Care Deficiencies · Tag F0791 | D Potential harm, isolated | Corrected July 26, 2023 |
| June 9, 2023 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected July 26, 2023 |
| September 2, 2021 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected November 13, 2021 |
| September 2, 2021 Fire safety | Have an enclosure around a vertical opening shaft. Smoke Deficiencies · Tag K0311 | E Potential harm, pattern | Corrected November 13, 2021 |
| September 2, 2021 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected November 13, 2021 |
| September 2, 2021 Fire safety | Provide properly sized and located linen or trash receptacles. Miscellaneous Deficiencies · Tag K0754 | E Potential harm, pattern | Corrected November 13, 2021 |
| September 2, 2021 Fire safety | Have a battery powered remote alarm panel in a location accessible by operating personnel. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0916 | D Potential harm, isolated | Corrected November 13, 2021 |
| September 2, 2021 Standard | Report COVID19 data to residents and families. Infection Control Deficiencies · Tag F0885 | E Potential harm, pattern | Corrected October 7, 2021 |
| September 2, 2021 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected October 7, 2021 |
| September 2, 2021 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | B No harm, pattern | Corrected October 7, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BUSARI, SAMUEL Individual | adp of the snf | NOT APPLICABLE | 03/04/2025 |
| NICHOLAS, NIRMALA Individual | adp of the snf | NOT APPLICABLE | 03/04/2025 |
| STRONG PARTNERS HEALTHSYSTEM, INC Organization | adp of the snf | NOT APPLICABLE | 03/04/2025 |
| YALE, ELIZABETH Individual | adp of the snf | NOT APPLICABLE | 12/23/2024 |
| BUSARI, SAMUEL Individual | corporate officer | NOT APPLICABLE | 07/14/2021 |
| GARRETT, ELIZABETH Individual | corporate officer | NOT APPLICABLE | 01/01/2011 |
| HALL, WILLIAM Individual | corporate officer | NOT APPLICABLE | 01/01/2011 |
| LATELLA, ROBERT Individual | corporate officer | NOT APPLICABLE | 01/01/2011 |
| MAGEE, ROBBIE Individual | corporate officer | NOT APPLICABLE | 01/01/2011 |
| MCCANN, ROBERT Individual | corporate officer | NOT APPLICABLE | 10/01/2012 |
| RIORDAN, MICHAEL Individual | corporate officer | NOT APPLICABLE | 01/01/2011 |
| VANSTRYDONCK, GERALD Individual | corporate officer | NOT APPLICABLE | 01/01/2011 |
| YALE, ELIZABETH Individual | corporate officer | NOT APPLICABLE | 07/31/2023 |
| BUSARI, SAMUEL Individual | operational/managerial control | NOT APPLICABLE | 07/14/2021 |
| NICHOLAS, NIRMALA Individual | operational/managerial control | NOT APPLICABLE | 07/07/2003 |
| STRONG PARTNERS HEALTHSYSTEM, INC Organization | operational/managerial control | NOT APPLICABLE | 03/16/1995 |
| STRONG PARTNERS HEALTHSYSTEM, INC Organization | trustee of the snf | NOT APPLICABLE | 03/16/1995 |
Other nursing homes near Highlands Living Center
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★★★★★5Much above average- ★★★★★4Above average
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★★★★★1Much below averageFairport Rehabilitation and Nursing Center
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★★★★★2Below averageAaron Manor Rehabilitation and Nursing Center
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★★★★★5Much above average- ★★★★★5Much above average
Frequently asked questions
What is Highlands Living Center's rating?
Highlands Living Center has 2 out of 5 stars on the CMS overall star rating. The average for New York nursing homes is 3 stars.
How many inspection citations did Highlands Living Center receive?
Its most recent standard health inspection found 10 citations, compared with a New York average of 8. Every citation is listed on this page with its severity.
Does Highlands Living Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Highlands Living Center?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Highlands Living Center and how do I contact it?
Highlands Living Center is at 500 Hahnemann Trail, Pittsford, NY 14534. Phone: (585) 383-1700.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.