nursing home in Rochester, NY
The Friendly Home
3156 East Avenue, Rochester, NY 14618 · (585) 381-1600
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
The Friendly Home at a glance
The Friendly Home is a 200-bed non-profit nursing home in Rochester, New York (Monroe County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the New York average of 3.
Residents receive about 4.3 hours of nursing care per day (0.5 of them from registered nurses), better than the state average of 3.6 hours.
Its most recent standard health inspection (December 19, 2025) found 7 health citations. The New York average is 8.
It has not received a federal fine in the past three years.
Nursing staff turnover is 45.4% per year (state average 40.3%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 200
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- January 1, 1976
- Resident/family council
- Resident
- County
- Monroe County
- CMS Certification Number
- 335476
Ratings
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.8 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.34 hrs | 3.63 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.51 hrs | 0.71 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.52 hrs | 2.15 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.75 hrs | 3.18 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 45.4% | 40.3% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 28.6% | 39.8% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 8 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 38 | 62.2 | 80.6 | Better |
Penalties
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,070 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 200 | 188 | 107 | |
| Average residents per day | 169 | 168 | 86 | |
| Occupancy | 84.5% | 90.5% | 80.9% |
Long-stay residents
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 6.2% | 3.1% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 4.2% | 6.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 8.8% | 13.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 3.1% | 1.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.2% | 0.5% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 13.5% | 14.1% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 9.9% | 12.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4.1% | 5.8% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 5.3% | 19.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 11.6% | 13.2% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 29.8% | 19.5% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 95.9% | 95.3% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 96.8% | 91.5% | 93.6% | Average |
Short-stay residents
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.7% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 90% | 78.8% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 96.5% | 77.4% | 82% | Better |
Inspection citations
State inspectors cited this home for 18 health deficiencies and 7 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 19, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected February 17, 2026 |
| December 19, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected February 17, 2026 |
| December 19, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | E Potential harm, pattern | Corrected February 17, 2026 |
| December 19, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected February 17, 2026 |
| December 19, 2025 Standard | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605 | E Potential harm, pattern | Corrected February 17, 2026 |
| December 19, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 17, 2026 |
| December 19, 2025 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected February 17, 2026 |
| December 19, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected February 17, 2026 |
| December 19, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected February 17, 2026 |
| December 26, 2023 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | E Potential harm, pattern | Corrected February 23, 2024 |
| December 26, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected February 23, 2024 |
| December 26, 2023 Fire safety | Have corridors or aisles that are unobstructed and are at least 8 feet in width. Egress Deficiencies · Tag K0232 | E Potential harm, pattern | Corrected February 23, 2024 |
| December 26, 2023 Standard | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | E Potential harm, pattern | Corrected February 23, 2024 |
| December 26, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected February 23, 2024 |
| December 26, 2023 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected February 23, 2024 |
| December 26, 2023 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected February 23, 2024 |
| December 26, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected February 23, 2024 |
| December 26, 2023 Standard | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. Infection Control Deficiencies · Tag F0882 | D Potential harm, isolated | Corrected February 23, 2024 |
| December 26, 2023 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | D Potential harm, isolated | Corrected February 23, 2024 |
| March 2, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected April 30, 2022 |
| March 2, 2022 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | E Potential harm, pattern | Corrected April 30, 2022 |
| March 2, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected April 12, 2022 |
| March 2, 2022 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 12, 2022 |
| March 2, 2022 Standard | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. Resident Rights Deficiencies · Tag F0626 | D Potential harm, isolated | Corrected April 12, 2022 |
| March 2, 2022 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | B No harm, pattern | Corrected April 12, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| JOHNSON, CHRISTINE Individual | corporate director | NOT APPLICABLE | 09/02/2015 |
| BAIER, DANIEL Individual | corporate officer | NOT APPLICABLE | 01/01/2014 |
| BROWN, AMANDA Individual | corporate officer | NOT APPLICABLE | 12/06/2022 |
| COOPER, GLEN Individual | corporate officer | NOT APPLICABLE | 08/17/2015 |
| WILBORN, KIMBERLY Individual | corporate officer | NOT APPLICABLE | 01/01/2014 |
| BROWN, AMANDA Individual | w-2 managing employee | NOT APPLICABLE | 12/06/2022 |
| JOHNSON, CHRISTINE Individual | w-2 managing employee | NOT APPLICABLE | 09/02/2015 |
Other nursing homes near The Friendly Home
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Penfield Place
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The Brightonian, INC
1919 Elmwood Avenue, Rochester, NY 14620 · 2.9 mi
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★★★★★5Much above average- ★★★★★2Below average
The Highlands at Brighton
5901 Lac de Ville Boulevard, Rochester, NY 14618 · 3.5 mi
Non-profit · 145 beds
★★★★★3Average
Frequently asked questions
What is The Friendly Home's rating?
The Friendly Home has 4 out of 5 stars on the CMS overall star rating. The average for New York nursing homes is 3 stars.
How many inspection citations did The Friendly Home receive?
Its most recent standard health inspection found 7 citations, compared with a New York average of 8. Every citation is listed on this page with its severity.
Does The Friendly Home accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns The Friendly Home?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is The Friendly Home and how do I contact it?
The Friendly Home is at 3156 East Avenue, Rochester, NY 14618. Phone: (585) 381-1600.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.