nursing home in Lackawanna, NY
Mercy Hospital Skilled Nursing Facility
55 Melroy Avenue, Lackawanna, NY 14218 · (716) 819-5300
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Mercy Hospital Skilled Nursing Facility at a glance
Mercy Hospital Skilled Nursing Facility is a 84-bed non-profit nursing home in Lackawanna, New York (Erie County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the New York average of 3.
Residents receive about 4.7 hours of nursing care per day (0.7 of them from registered nurses), better than the state average of 3.6 hours.
Its most recent standard health inspection (July 24, 2025) found 3 health citations. The New York average is 8.
It has not received a federal fine in the past three years.
Nursing staff turnover is 43.7% per year (state average 40.3%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 84
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- July 1, 1970
- Resident/family council
- Resident
- County
- Erie County
- CMS Certification Number
- 335308
Ratings
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.8 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4 / 5 | 3.8 / 5 | Better |
Staffing
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.68 hrs | 3.63 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.65 hrs | 0.71 hrs | 0.69 hrs | Average |
| Nurse aide hours per resident per day (higher is better) | 2.75 hrs | 2.15 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.03 hrs | 3.18 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 43.7% | 40.3% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 50% | 39.8% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 8 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 12 | 62.2 | 80.6 | Better |
Penalties
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,070 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 84 | 188 | 107 | |
| Average residents per day | 82 | 168 | 86 | |
| Occupancy | 97.9% | 90.5% | 80.9% |
Long-stay residents
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 5% | 3.1% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 8.1% | 6.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 12.5% | 13.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.9% | 1.3% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.2% | 0.5% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 14.1% | 14.1% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 12.6% | 12.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 1.7% | 5.8% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.3% | 19.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 14.6% | 13.2% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 31.1% | 19.5% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 98.8% | 95.3% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.7% | 91.5% | 93.6% | Better |
Short-stay residents
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents given a pneumonia vaccine (higher is better) | 79.4% | 77.4% | 82% | Average |
Inspection citations
State inspectors cited this home for 4 health deficiencies and 16 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 24, 2025 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | E Potential harm, pattern | Corrected September 8, 2025 |
| July 24, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected September 8, 2025 |
| July 24, 2025 Standard | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | D Potential harm, isolated | Corrected September 8, 2025 |
| February 2, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected March 11, 2024 |
| February 2, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected March 11, 2024 |
| February 2, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected March 11, 2024 |
| February 2, 2024 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | E Potential harm, pattern | Corrected March 11, 2024 |
| February 2, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected March 11, 2024 |
| July 29, 2022 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | E Potential harm, pattern | Corrected September 6, 2022 |
| July 29, 2022 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | E Potential harm, pattern | Corrected September 6, 2022 |
| July 29, 2022 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | E Potential harm, pattern | Corrected August 16, 2022 |
| July 29, 2022 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | E Potential harm, pattern | Corrected September 6, 2022 |
| July 29, 2022 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected September 6, 2022 |
| July 29, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected September 6, 2022 |
| July 29, 2022 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | E Potential harm, pattern | Corrected September 6, 2022 |
| July 29, 2022 Fire safety | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. Smoke Deficiencies · Tag K0362 | E Potential harm, pattern | Corrected September 16, 2022 |
| July 29, 2022 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected September 16, 2022 |
| July 29, 2022 Fire safety | Ensure precautions for handling oxygen cylinders and equipment are correctly followed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0929 | D Potential harm, isolated | Corrected August 16, 2022 |
| July 29, 2022 Fire safety | Meet other general requirements. Construction Deficiencies · Tag K0100 | D Potential harm, isolated | Corrected September 6, 2022 |
| July 29, 2022 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected August 29, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| O CONNOR, PATRICIA Individual | adp of the snf | NOT APPLICABLE | 09/01/2023 |
| SNYDER, BRIAN Individual | adp of the snf | NOT APPLICABLE | 06/30/2025 |
| O CONNOR, PATRICIA Individual | corporate director | NOT APPLICABLE | 06/15/2015 |
| OSBORNE, CLAYTON Individual | corporate director | NOT APPLICABLE | 05/01/2008 |
| SETTE-CAMARA, LEONARDO Individual | corporate director | NOT APPLICABLE | 01/01/2020 |
| AGNELLO, ALEXIS Individual | corporate officer | NOT APPLICABLE | 01/01/2020 |
| EDWARDS, RUSSELL Individual | corporate officer | NOT APPLICABLE | 07/01/2020 |
| GARVEY, JAMES Individual | corporate officer | NOT APPLICABLE | 08/01/2020 |
| GLEASON, THOMAS Individual | corporate officer | NOT APPLICABLE | 01/01/2020 |
| MACHOLZ, DAVID Individual | corporate officer | NOT APPLICABLE | 06/19/2014 |
| MARKIEWICZ, JOYCE Individual | corporate officer | NOT APPLICABLE | 09/01/2023 |
| ZAPFEL, ROBERT Individual | corporate officer | NOT APPLICABLE | 06/19/2014 |
| SETTE-CAMARA, LEONARDO Individual | managing control - governing body | NOT APPLICABLE | 01/01/2020 |
| ZAPFEL, ROBERT Individual | managing control - governing body | NOT APPLICABLE | 06/19/2014 |
| EDWARDS, RUSSELL Individual | operational/managerial control | NOT APPLICABLE | 01/01/2020 |
| GLEASON, THOMAS Individual | operational/managerial control | NOT APPLICABLE | 01/01/2020 |
| O CONNOR, PATRICIA Individual | operational/managerial control | NOT APPLICABLE | 09/01/2023 |
| OSBORNE, CLAYTON Individual | operational/managerial control | NOT APPLICABLE | 05/01/2008 |
| SNYDER, BRIAN Individual | operational/managerial control | NOT APPLICABLE | 06/15/2015 |
Other nursing homes near Mercy Hospital Skilled Nursing Facility
Safire Rehabilitation of Southtowns, L L C
300 Dorrance Avenue, Buffalo, NY 14220 · under 1 mi
For-profit · 120 beds · Part of Sapphire Care Group
★★★★★2Below averageSeneca Health Care Center
2987 Seneca Street, West Seneca, NY 14224 · 2.1 mi
For-profit · 160 beds · Part of The McGuire Group
★★★★★3AverageGarden Gate Health Care Facility
2365 Union Road, Cheektowaga, NY 14227 · 4.8 mi
For-profit · 184 beds · Part of The McGuire Group
★★★★★2Below averageHighpointe on Michigan Health Care Facility
1031 Michigan Ave, Buffalo, NY 14203 · 5.5 mi
Non-profit · 300 beds
- Abuse citation
★★★★★2Below averageEllicott Center for Rehabilitation and Nursing
200 Seventh Street, Buffalo, NY 14201 · 5.6 mi
For-profit · 160 beds · Part of Centers Health Care
★★★★★1Much below averageElderwood at Cheektowaga
225 Bennett Road, Cheektowaga, NY 14227 · 5.8 mi
For-profit · 172 beds · Part of Elderwood
★★★★★1Much below average
Frequently asked questions
What is Mercy Hospital Skilled Nursing Facility's rating?
Mercy Hospital Skilled Nursing Facility has 5 out of 5 stars on the CMS overall star rating. The average for New York nursing homes is 3 stars.
How many inspection citations did Mercy Hospital Skilled Nursing Facility receive?
Its most recent standard health inspection found 3 citations, compared with a New York average of 8. Every citation is listed on this page with its severity.
Does Mercy Hospital Skilled Nursing Facility accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Mercy Hospital Skilled Nursing Facility?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Mercy Hospital Skilled Nursing Facility and how do I contact it?
Mercy Hospital Skilled Nursing Facility is at 55 Melroy Avenue, Lackawanna, NY 14218. Phone: (716) 819-5300.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.