nursing home in Hackensack, NJ
Complete Care at Prospect Heights LLC
336 Prospect Ave, Hackensack, NJ 07601 · (201) 678-1800
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★2
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Prospect Heights LLC at a glance
Complete Care at Prospect Heights LLC is a 196-bed for-profit nursing home in Hackensack, New Jersey (Bergen County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the New Jersey average of 3.3.
Residents receive about 3.1 hours of nursing care per day (0.9 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (January 29, 2026) found 19 health citations. The New Jersey average is 8.5.
Federal regulators fined it 6 times in the past three years, totaling $59,312.
Nursing staff turnover is 45.9% per year (state average 39.7%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 196
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- January 5, 2000
- Resident/family council
- Resident
- County
- Bergen County
- CMS Certification Number
- 315460
Ratings
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 3.1 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.4 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.5 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 4.1 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.09 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.86 hrs | 0.68 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 1.24 hrs | 2.23 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.61 hrs | 3.50 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 45.9% | 39.7% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 42.1% | 37.7% | 42.9% | Average |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 19 | 9 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 104 | 72.3 | 80.6 | Worse |
Penalties
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 6 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $59,312 | $34,926 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 6 | 1 | 1 | Worse |
Size
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 196 | 147 | 107 | |
| Average residents per day | 122 | 122 | 86 | |
| Occupancy | 62.2% | 84% | 80.9% |
Long-stay residents
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.4% | 2.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 7.9% | 5.4% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 8.7% | 12.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.4% | 0.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.6% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 16.9% | 8.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 11.7% | 8.2% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 2.3% | 4.6% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 14.4% | 12.1% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16.5% | 18.8% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 20.3% | 15.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 97% | 97.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.5% | 93% | 93.6% | Average |
Short-stay residents
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.2% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 87.2% | 80.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 92.7% | 79% | 82% | Better |
Inspection citations
State inspectors cited this home for 33 health deficiencies and 12 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 29, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected February 5, 2026 |
| January 29, 2026 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | E Potential harm, pattern | Corrected January 28, 2026 |
| January 29, 2026 Standard | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. Administration Deficiencies · Tag F0838 | F Potential harm, widespread | Corrected February 2, 2026 |
| January 29, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected February 2, 2026 |
| January 29, 2026 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected February 2, 2026 |
| January 29, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected February 2, 2026 |
| January 29, 2026 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected February 2, 2026 |
| January 29, 2026 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected February 2, 2026 |
| March 5, 2025 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected March 6, 2025 |
| February 11, 2025 Standard · Infection control | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 12, 2025 |
| September 27, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | F Potential harm, widespread | Corrected October 31, 2024 |
| September 27, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected November 1, 2024 |
| September 27, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected October 31, 2024 |
| September 27, 2024 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected October 2, 2024 |
| September 27, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected October 31, 2024 |
| September 27, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected November 7, 2024 |
| September 27, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected November 7, 2024 |
| September 27, 2024 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | C No harm, widespread | Corrected November 7, 2024 |
| April 16, 2024 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | G Actual harm, isolated | Corrected May 8, 2024 |
| April 16, 2024 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | G Actual harm, isolated | Corrected May 8, 2024 |
| April 16, 2024 Complaint | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care Deficiencies · Tag F0676 | D Potential harm, isolated | Corrected May 8, 2024 |
| April 16, 2024 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected May 8, 2024 |
| April 16, 2024 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | D Potential harm, isolated | Corrected May 8, 2024 |
| February 15, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected December 11, 2023 |
| October 3, 2022 Fire safety | Have an enclosure around a vertical opening shaft. Smoke Deficiencies · Tag K0311 | F Potential harm, widespread | Corrected November 22, 2022 |
| October 3, 2022 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected December 15, 2022 |
| October 3, 2022 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | E Potential harm, pattern | Corrected November 22, 2022 |
| October 3, 2022 Fire safety | Have power receptacles that are properly grounded. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0912 | E Potential harm, pattern | Corrected November 22, 2022 |
| October 3, 2022 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | E Potential harm, pattern | Corrected December 15, 2022 |
| October 3, 2022 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected November 1, 2022 |
| October 3, 2022 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected November 1, 2022 |
| October 3, 2022 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 14, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 6 federal penalties in the past three years, including $59,312 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| April 16, 2024 | Fine | $25,300 |
| February 20, 2024 | Fine | $3,798 |
| February 15, 2024 | Fine | $15,646 |
| February 12, 2024 | Fine | $3,418 |
| January 22, 2024 | Fine | $7,976 |
| December 18, 2023 | Fine | $3,174 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PC HMH HOLDINGS 2 LLC Organization | 5% or greater indirect ownership interest | — | 09/28/2023 |
| SMS 2021 TRUST Organization | 5% or greater indirect ownership interest | — | 09/28/2023 |
| ASPRIL, VILMA Individual | adp of the snf | NOT APPLICABLE | 10/21/2024 |
| CLEMOR, RJ Individual | adp of the snf | NOT APPLICABLE | 06/07/2024 |
| DES CAPITAL LLC Organization | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| ELSEBAI, KARINA Individual | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| JRK INVESTMENTS LLC Organization | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| KLUGMAN, JACOB Individual | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| MINA, JOSEPH Individual | adp of the snf | NOT APPLICABLE | 11/18/2024 |
| PC HMH HOLDINGS 2 LLC Organization | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| PC HMH PROPCO HOLDINGS 2 LLC Organization | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| PEACE CAPITAL HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| PROSPECT HEIGHTS PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| SCHWARTZ, HERSHEL Individual | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| SMS 2021 TRUST Organization | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| SOWMA, NIKITA Individual | adp of the snf | NOT APPLICABLE | 02/10/2025 |
| STERNBUCH, DANIEL Individual | adp of the snf | NOT APPLICABLE | 09/28/2023 |
| ELSEBAI, KARINA Individual | corporate director | NOT APPLICABLE | 09/28/2023 |
| MINA, JOSEPH Individual | corporate director | NOT APPLICABLE | 11/18/2024 |
| STEIN, SHALOM Individual | corporate officer | NOT APPLICABLE | 09/28/2023 |
| DES CAPITAL LLC Organization | indirect ownership interest | NOT APPLICABLE | 09/28/2023 |
| JRK INVESTMENTS LLC Organization | indirect ownership interest | NOT APPLICABLE | 09/28/2023 |
| KLUGMAN, JACOB Individual | indirect ownership interest | NOT APPLICABLE | 09/28/2023 |
| STEIN, SHALOM Individual | indirect ownership interest | NOT APPLICABLE | 09/28/2023 |
| STERNBUCH, DANIEL Individual | indirect ownership interest | NOT APPLICABLE | 09/28/2023 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 09/28/2023 |
| ASPRIL, VILMA Individual | operational/managerial control | NOT APPLICABLE | 10/21/2024 |
| CLEMOR, RJ Individual | operational/managerial control | NOT APPLICABLE | 06/07/2024 |
| ELSEBAI, KARINA Individual | operational/managerial control | NOT APPLICABLE | 09/28/2023 |
| MINA, JOSEPH Individual | operational/managerial control | NOT APPLICABLE | 11/18/2024 |
| SCHWARTZ, HERSHEL Individual | operational/managerial control | NOT APPLICABLE | 09/28/2023 |
| SOWMA, NIKITA Individual | operational/managerial control | NOT APPLICABLE | 02/10/2025 |
| STEIN, SHALOM Individual | trustee of the snf | NOT APPLICABLE | 09/28/2023 |
Other nursing homes near Complete Care at Prospect Heights LLC
Careone at Wellington
301 Union Street, Hackensack, NJ 07601 · under 1 mi
For-profit · 128 beds · Part of Careone
★★★★★4Above averageAtlas Rehabilitation and Healthcare at Maywood
100 West Magnolia Avenue, Maywood, NJ 07607 · under 1 mi
For-profit · 120 beds · Part of Atlas Healthcare
★★★★★4Above averageComplete Care at Regent LLC
50 Polifly Road, Hackensack, NJ 07601 · 1.1 mi
For-profit · 180 beds · Part of Complete Care
★★★★★1Much below averageAlaris Health at the Chateau
96 Parkway, Rochelle Park, NJ 07662 · 1.2 mi
For-profit · 251 beds · Part of Alaris Health
★★★★★1Much below averageCareone at Teaneck
544 Teaneck Road, Teaneck, NJ 07666 · 2.5 mi
For-profit · 128 beds · Part of Careone
★★★★★4Above averageFamily of Caring at Teaneck LLC
1104 Teaneck Road, Teaneck, NJ 07666 · 2.6 mi
For-profit · 107 beds · Part of Family of Caring Healthcare
★★★★★4Above average
Frequently asked questions
What is Complete Care at Prospect Heights LLC's rating?
Complete Care at Prospect Heights LLC has 2 out of 5 stars on the CMS overall star rating. The average for New Jersey nursing homes is 3.3 stars.
How many inspection citations did Complete Care at Prospect Heights LLC receive?
Its most recent standard health inspection found 19 citations, compared with a New Jersey average of 8.5. Every citation is listed on this page with its severity.
Does Complete Care at Prospect Heights LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Prospect Heights LLC?
It is for profit - limited liability company and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Prospect Heights LLC and how do I contact it?
Complete Care at Prospect Heights LLC is at 336 Prospect Ave, Hackensack, NJ 07601. Phone: (201) 678-1800.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.