nursing home in Hackensack, NJ
Complete Care at Regent LLC
50 Polifly Road, Hackensack, NJ 07601 · (201) 646-1166
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Regent LLC at a glance
Complete Care at Regent LLC is a 180-bed for-profit nursing home in Hackensack, New Jersey (Bergen County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the New Jersey average of 3.3.
Residents receive about 3.3 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (February 3, 2025) found 19 health citations. The New Jersey average is 8.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 34.8% per year (state average 39.7%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Individual
- Beds
- 180
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- May 1, 1990
- Resident/family council
- Resident
- County
- Bergen County
- CMS Certification Number
- 315295
Ratings
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 3.3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.1 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.4 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.5 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 4.1 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.30 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.61 hrs | 0.68 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.07 hrs | 2.23 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.03 hrs | 3.50 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 34.8% | 39.7% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 26.9% | 37.7% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 19 | 9 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 4 | 1 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 95 | 72.3 | 80.6 | Worse |
Penalties
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $34,926 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 180 | 147 | 107 | |
| Average residents per day | 164 | 122 | 86 | |
| Occupancy | 91% | 84% | 80.9% |
Long-stay residents
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0.9% | 2.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.6% | 5.4% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 8.4% | 12.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.5% | 0.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.6% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 10.8% | 8.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 7.9% | 8.2% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.6% | 4.6% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 6.1% | 12.1% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 13.3% | 18.8% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 29% | 15.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 97.2% | 97.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.8% | 93% | 93.6% | Average |
Short-stay residents
| Measure | This facility | New Jersey avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.1% | 1.2% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 70.2% | 80.1% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 69.4% | 79% | 82% | Worse |
Inspection citations
State inspectors cited this home for 27 health deficiencies and 22 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 28, 2026 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Deficient, Provider has no plan of correction |
| July 28, 2026 Complaint | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Deficient, Provider has no plan of correction |
| February 3, 2025 Fire safety | Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0928 | F Potential harm, widespread | Corrected February 11, 2025 |
| February 3, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected April 7, 2025 |
| February 3, 2025 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | F Potential harm, widespread | Corrected February 15, 2025 |
| February 3, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected March 31, 2025 |
| February 3, 2025 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected April 28, 2025 |
| February 3, 2025 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | F Potential harm, widespread | Corrected February 11, 2025 |
| February 3, 2025 Fire safety | Have a battery powered remote alarm panel in a location accessible by operating personnel. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0916 | F Potential harm, widespread | Corrected March 26, 2025 |
| February 3, 2025 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | F Potential harm, widespread | Corrected February 11, 2025 |
| February 3, 2025 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected February 11, 2025 |
| February 3, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | F Potential harm, widespread | Corrected February 11, 2025 |
| February 3, 2025 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | F Potential harm, widespread | Corrected February 25, 2025 |
| February 3, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected March 4, 2025 |
| February 3, 2025 Fire safety | Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347 | F Potential harm, widespread | Corrected February 11, 2025 |
| February 3, 2025 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | F Potential harm, widespread | Corrected April 7, 2025 |
| February 3, 2025 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | F Potential harm, widespread | Corrected February 21, 2025 |
| February 3, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected February 21, 2025 |
| February 3, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected February 24, 2025 |
| February 3, 2025 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | E Potential harm, pattern | Corrected March 10, 2025 |
| February 3, 2025 Standard | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | E Potential harm, pattern | Corrected March 10, 2025 |
| February 3, 2025 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected February 24, 2025 |
| February 3, 2025 Complaint | Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training. Nursing and Physician Services Deficiencies · Tag F0728 | D Potential harm, isolated | Corrected February 24, 2025 |
| February 3, 2025 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected February 21, 2025 |
| February 3, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected February 24, 2025 |
| February 3, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 21, 2025 |
| February 3, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected March 10, 2025 |
| February 3, 2025 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | D Potential harm, isolated | Corrected March 10, 2025 |
| February 3, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected February 21, 2025 |
| February 3, 2025 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected February 21, 2025 |
| February 3, 2025 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | D Potential harm, isolated | Corrected February 24, 2025 |
| February 3, 2025 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | D Potential harm, isolated | Corrected February 21, 2025 |
| February 3, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected February 24, 2025 |
| October 4, 2023 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected November 3, 2023 |
| October 2, 2023 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | F Potential harm, widespread | Corrected November 30, 2023 |
| October 2, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected November 30, 2023 |
| October 2, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected November 30, 2023 |
| October 2, 2023 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | E Potential harm, pattern | Corrected November 3, 2023 |
| October 2, 2023 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | E Potential harm, pattern | Corrected November 3, 2023 |
| October 2, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected November 3, 2023 |
| October 2, 2023 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected November 3, 2023 |
| October 2, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected November 3, 2023 |
| October 2, 2023 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected November 3, 2023 |
| June 14, 2022 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected July 20, 2022 |
| June 14, 2022 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected August 17, 2022 |
| June 14, 2022 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | E Potential harm, pattern | Corrected June 25, 2022 |
| June 14, 2022 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected July 28, 2022 |
| June 14, 2022 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected July 30, 2022 |
| June 14, 2022 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected July 30, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PC HMH OPCO HOLDNGS LLC Organization | 5% or greater direct ownership interest | 100% | 03/16/2023 |
| PC HMH HOLDINGS LLC Organization | 5% or greater indirect ownership interest | — | 03/16/2023 |
| SMS 2021 TRUST Organization | 5% or greater indirect ownership interest | — | 03/16/2023 |
| EEF CAPITAL LLC Organization | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| ELSEBAI, KARINA Individual | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| GOTTESMAN, MOSHE Individual | adp of the snf | NOT APPLICABLE | 08/28/2023 |
| KARIM, KARIM Individual | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| PC HMH HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| PC HMH PROPCO INTERMEDIATE 9 LLC Organization | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| PC HMH TOPCO PROPCO HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| PEACE CAPITAL HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| REGENT PROPCO HOLDCO LLC Organization | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| REGENT PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| SCHLAFF, BENNY Individual | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| SCHLAFF, NACHUM Individual | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| SIRINGAN, NILO Individual | adp of the snf | NOT APPLICABLE | 11/13/2023 |
| SMS 2021 TRUST Organization | adp of the snf | NOT APPLICABLE | 03/16/2023 |
| ZACKAI, RAANAN Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| STEIN, SHALOM Individual | corporate officer | NOT APPLICABLE | 03/16/2023 |
| STEIN, SHALOM Individual | indirect ownership interest | NOT APPLICABLE | 03/16/2023 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 03/16/2023 |
| ELSEBAI, KARINA Individual | operational/managerial control | NOT APPLICABLE | 03/16/2023 |
| GOTTESMAN, MOSHE Individual | operational/managerial control | NOT APPLICABLE | 08/28/2023 |
| KARIM, KARIM Individual | operational/managerial control | NOT APPLICABLE | 01/06/2023 |
| ZACKAI, RAANAN Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
| STEIN, SHALOM Individual | trustee of the snf | NOT APPLICABLE | 03/16/2023 |
Other nursing homes near Complete Care at Regent LLC
Careone at Wellington
301 Union Street, Hackensack, NJ 07601 · under 1 mi
For-profit · 128 beds · Part of Careone
★★★★★4Above averageComplete Care at Prospect Heights LLC
336 Prospect Ave, Hackensack, NJ 07601 · 1.1 mi
For-profit · 196 beds · Part of Complete Care
★★★★★2Below averageAtlas Rehabilitation and Healthcare at Maywood
100 West Magnolia Avenue, Maywood, NJ 07607 · 1.5 mi
For-profit · 120 beds · Part of Atlas Healthcare
★★★★★4Above averageAlaris Health at the Chateau
96 Parkway, Rochelle Park, NJ 07662 · 1.7 mi
For-profit · 251 beds · Part of Alaris Health
★★★★★1Much below averageCareone at Teaneck
544 Teaneck Road, Teaneck, NJ 07666 · 2.4 mi
For-profit · 128 beds · Part of Careone
★★★★★4Above averageFamily of Caring at Teaneck LLC
1104 Teaneck Road, Teaneck, NJ 07666 · 2.9 mi
For-profit · 107 beds · Part of Family of Caring Healthcare
★★★★★4Above average
Frequently asked questions
What is Complete Care at Regent LLC's rating?
Complete Care at Regent LLC has 1 out of 5 stars on the CMS overall star rating. The average for New Jersey nursing homes is 3.3 stars.
How many inspection citations did Complete Care at Regent LLC receive?
Its most recent standard health inspection found 19 citations, compared with a New Jersey average of 8.5. Every citation is listed on this page with its severity.
Does Complete Care at Regent LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Regent LLC?
It is for profit - individual and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Regent LLC and how do I contact it?
Complete Care at Regent LLC is at 50 Polifly Road, Hackensack, NJ 07601. Phone: (201) 646-1166.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.