nursing home in Milford, NH
Crestwood Center
40 Crosby Street, Milford, NH 03055 · (603) 673-7061
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Crestwood Center at a glance
Crestwood Center is a 82-bed for-profit nursing home in Milford, New Hampshire (Hillsborough County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the New Hampshire average of 3.
Residents receive about 3.4 hours of nursing care per day (0.8 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (December 18, 2025) found 3 health citations. The New Hampshire average is 4.
Federal regulators fined it 1 time in the past three years, totaling $15,646.
Nursing staff turnover is 43.1% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 82
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Genesis Healthcare
- Medicare-certified since
- April 1, 1996
- Resident/family council
- Resident
- County
- Hillsborough County
- CMS Certification Number
- 305061
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 4 / 5 | 3 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.37 hrs | 3.90 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.81 hrs | 0.78 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 1.88 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.92 hrs | 3.47 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 43.1% | 44.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 42.9% | 40.9% | 42.9% | Average |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 4 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 0 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 15 | 24.6 | 80.6 | Better |
Penalties
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $15,646 | $7,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 82 | 100 | 107 | |
| Average residents per day | 64 | 81 | 86 | |
| Occupancy | 77.9% | 81.4% | 80.9% |
Long-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 5.3% | 4.4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 2.2% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 8.3% | 17.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 2.5% | 2.1% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 1.1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 24.4% | 22.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 22.3% | 17.5% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 5.6% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 4% | 13.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 32.9% | 19% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 26.6% | 25.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 98.3% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 97.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 85.2% | 83% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 93.8% | 86.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 13 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 18, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 6, 2026 |
| December 18, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 6, 2026 |
| December 18, 2025 Standard | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. Administration Deficiencies · Tag F0838 | C No harm, widespread | Corrected February 6, 2026 |
| December 4, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | E Potential harm, pattern | Corrected January 20, 2025 |
| December 4, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | C No harm, widespread | Corrected January 20, 2025 |
| June 26, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | J Immediate jeopardy, isolated | Corrected June 17, 2024 |
| January 30, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected March 24, 2024 |
| January 30, 2024 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | E Potential harm, pattern | Corrected March 24, 2024 |
| January 30, 2024 Fire safety | Have properly installed hallway dispensers for alcohol-based hand rub. Smoke Deficiencies · Tag K0325 | E Potential harm, pattern | Corrected March 24, 2024 |
| January 30, 2024 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | D Potential harm, isolated | Corrected March 24, 2024 |
| January 30, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected March 24, 2024 |
| January 30, 2024 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | C No harm, widespread | Corrected March 24, 2024 |
| January 30, 2024 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected January 1, 2024 |
| January 30, 2024 Standard | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Nutrition and Dietary Deficiencies · Tag F0801 | E Potential harm, pattern | Corrected March 1, 2024 |
| January 30, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected March 6, 2024 |
| January 30, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected March 6, 2024 |
| January 30, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected March 2, 2024 |
| January 30, 2024 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected March 7, 2024 |
| January 30, 2024 Standard | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration Deficiencies · Tag F0868 | C No harm, widespread | Corrected March 14, 2024 |
| January 30, 2024 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | B No harm, pattern | Corrected February 29, 2024 |
| January 30, 2024 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | B No harm, pattern | Corrected March 5, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $15,646 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| June 26, 2024 | Fine | $15,646 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HARBORSIDE NEW HAMPSHIRE LIMITED PARTNERSHIP Organization | 5% or greater direct ownership interest | 100% | 05/01/2019 |
| FC-GEN OPERATIONS INVESTMENT LLC Organization | 5% or greater indirect ownership interest | — | 05/01/2019 |
| GENESIS HEALTHCARE INC Organization | 5% or greater indirect ownership interest | — | 05/01/2019 |
| GENESIS HEALTHCARE LLC Organization | 5% or greater indirect ownership interest | — | 05/01/2019 |
| GENESIS HOLDINGS LLC Organization | 5% or greater indirect ownership interest | — | 05/01/2019 |
| GEN OPERATIONS II LLC Organization | 5% or greater indirect ownership interest | — | 05/01/2019 |
| GEN OPERATIONS I LLC Organization | 5% or greater indirect ownership interest | — | 05/01/2019 |
| HARBORSIDE HEALTHCARE LLC Organization | 5% or greater indirect ownership interest | — | 05/01/2019 |
| HARBORSIDE TOLEDO BUSINESS LLC Organization | 5% or greater indirect ownership interest | — | 05/01/2019 |
| SUNBRIDGE HEALTHCARE LLC Organization | 5% or greater indirect ownership interest | — | 05/01/2019 |
| SUN HEALTHCARE GROUP INC Organization | 5% or greater indirect ownership interest | — | 05/01/2019 |
| WHITMAN, ARNOLD Individual | 5% or greater indirect ownership interest | — | 05/01/2019 |
| BENSON, HANNAH Individual | adp of the snf | NOT APPLICABLE | 03/18/2025 |
| MORRIS, DIANE Individual | adp of the snf | NOT APPLICABLE | 12/27/2023 |
| OJUTALAYO, AYOBAMI Individual | adp of the snf | NOT APPLICABLE | 03/18/2025 |
| BERG, MICHAEL Individual | corporate officer | NOT APPLICABLE | 05/01/2019 |
| BRIDGEFORD, LAURA Individual | corporate officer | NOT APPLICABLE | 06/01/2024 |
| MENDELSON, AVI Individual | corporate officer | NOT APPLICABLE | 06/01/2024 |
| BENSON, HANNAH Individual | operational/managerial control | NOT APPLICABLE | 03/01/2024 |
| MORRIS, DIANE Individual | operational/managerial control | NOT APPLICABLE | 12/23/2023 |
| OJUTALAYO, AYOBAMI Individual | operational/managerial control | NOT APPLICABLE | 03/01/2024 |
Other nursing homes near Crestwood Center
The Elms Center
71 Elm Street, Milford, NH 03055 · under 1 mi
For-profit · 52 beds · Part of 603 Healthcare
★★★★★2Below average- ★★★★★5Much above average
Nashua Post Acute Care
55 Harris Road, Nashua, NH 03062 · 12 mi
For-profit · 290 beds · Part of Marquis Health Services
★★★★★1Much below averageBedford Nursing & Rehabilitation Center
480 Donald Street, Bedford, NH 03110 · 12.4 mi
For-profit · 102 beds
- Special Focus candidate
★★★★★1Much below averageRidgewood Center, Genesis Healthcare
25 Ridgewood Road, Bedford, NH 03110 · 12.6 mi
For-profit · 150 beds · Part of Genesis Healthcare
★★★★★2Below averageBedford Hills Center
30 Colby Court, Bedford, NH 03110 · 12.7 mi
For-profit · 147 beds · Part of 603 Healthcare
★★★★★4Above average
Frequently asked questions
What is Crestwood Center's rating?
Crestwood Center has 4 out of 5 stars on the CMS overall star rating. The average for New Hampshire nursing homes is 3 stars.
How many inspection citations did Crestwood Center receive?
Its most recent standard health inspection found 3 citations, compared with a New Hampshire average of 4. Every citation is listed on this page with its severity.
Does Crestwood Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Crestwood Center?
It is for profit - limited liability company and part of Genesis Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Crestwood Center and how do I contact it?
Crestwood Center is at 40 Crosby Street, Milford, NH 03055. Phone: (603) 673-7061.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.