nursing home in Norfolk, NE
Heritage of Bel Air
1203 North 13th Street, Norfolk, NE 68701 · (402) 371-4991
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Heritage of Bel Air at a glance
Heritage of Bel Air is a 112-bed non-profit nursing home in Norfolk, Nebraska (Madison County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Nebraska average of 2.8.
Residents receive about 3.9 hours of nursing care per day (0.6 of them from registered nurses), close to the state average of 4 hours.
Its most recent standard health inspection (July 31, 2025) found 4 health citations. The Nebraska average is 7.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 35.8% per year (state average 48.7%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 112
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Vetter Senior Living
- Medicare-certified since
- May 16, 1989
- Resident/family council
- Both
- County
- Madison County
- CMS Certification Number
- 285089
Ratings
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 2.8 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 2.9 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.1 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.94 hrs | 3.98 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.59 hrs | 0.67 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.87 hrs | 2.64 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.36 hrs | 3.48 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 35.8% | 48.7% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 18.8% | 44.1% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 27 | 57.3 | 80.6 | Better |
Penalties
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $11,975 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 112 | 76 | 107 | |
| Average residents per day | 105 | 55 | 86 | |
| Occupancy | 93.8% | 73% | 80.9% |
Long-stay residents
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.7% | 4.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 0.8% | 4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 4.8% | 20.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.3% | 2.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 1.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 10.2% | 19% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 10.8% | 18.2% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 5.7% | 5.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0.3% | 4.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16.6% | 19.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 21.8% | 25.9% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 99% | 96.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 93% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Nebraska avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.5% | 2% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 96.2% | 75.9% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 97.5% | 80.9% | 82% | Better |
Inspection citations
State inspectors cited this home for 11 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 31, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected September 8, 2025 |
| July 31, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected September 8, 2025 |
| July 31, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected September 8, 2025 |
| July 31, 2025 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected September 8, 2025 |
| July 31, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected September 8, 2025 |
| July 31, 2025 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected September 8, 2025 |
| July 30, 2024 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | D Potential harm, isolated | Corrected September 9, 2024 |
| July 30, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected September 9, 2024 |
| July 30, 2024 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected September 9, 2024 |
| July 30, 2024 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected September 6, 2024 |
| July 30, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected September 6, 2024 |
| July 30, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected September 6, 2024 |
| July 25, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected August 21, 2023 |
| July 25, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected August 22, 2023 |
| July 25, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected August 22, 2023 |
| July 25, 2023 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected August 22, 2023 |
| July 25, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected August 22, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| VETTER SENIOR LIVING Organization | 5% or greater direct ownership interest | 100% | 12/23/2016 |
| HIRSCHMAN, BRYON Individual | contracted managing employee | NOT APPLICABLE | 07/01/2017 |
| STUHR, BRIAN Individual | contracted managing employee | NOT APPLICABLE | 07/01/2017 |
| VANEKEREN, GLENN Individual | contracted managing employee | NOT APPLICABLE | 07/01/2017 |
| VETTER, ELDORA Individual | contracted managing employee | NOT APPLICABLE | 07/01/2017 |
| VETTER, JACK Individual | contracted managing employee | NOT APPLICABLE | 07/01/2017 |
| ZAMORA, TRACY Individual | contracted managing employee | NOT APPLICABLE | 07/01/2017 |
| STUHR, BRIAN Individual | corporate officer | NOT APPLICABLE | 06/15/2017 |
| VANEKEREN, GLENN Individual | corporate officer | NOT APPLICABLE | 06/15/2017 |
| VETTER, ELDORA Individual | corporate officer | NOT APPLICABLE | 06/15/2017 |
| VETTER, JACK Individual | corporate officer | NOT APPLICABLE | 06/15/2017 |
| HIRSCHMAN, BRYON Individual | operational/managerial control | NOT APPLICABLE | 07/01/2017 |
| STUHR, BRIAN Individual | operational/managerial control | NOT APPLICABLE | 07/01/2017 |
| VANEKEREN, GLENN Individual | operational/managerial control | NOT APPLICABLE | 07/01/2017 |
| VETTER, ELDORA Individual | operational/managerial control | NOT APPLICABLE | 07/01/2017 |
| VETTER, JACK Individual | operational/managerial control | NOT APPLICABLE | 07/01/2017 |
| VETTER SENIOR LIVING Organization | operational/managerial control | NOT APPLICABLE | 12/23/2016 |
| VSL VETTER HEALTH SERVICES LLC Organization | operational/managerial control | NOT APPLICABLE | 07/01/2017 |
| ZAMORA, TRACY Individual | operational/managerial control | NOT APPLICABLE | 07/01/2017 |
Other nursing homes near Heritage of Bel Air
St. Joseph's Rehabilitation and Care Center
401 North 18th Street, Norfolk, NE 68701 · under 1 mi
For-profit · 83 beds · Part of The Ensign Group
★★★★★2Below averageCommunity Pride Care Center
901 South 4th Street, Battle Creek, NE 68715 · 9.7 mi
Government · 50 beds
★★★★★4Above average- ★★★★★3Average
- ★★★★★4Above average
Arbor Care Centers-Countryside LLC
703 North Main Street, Madison, NE 68748 · 14.4 mi
Government · 70 beds
★★★★★2Below averageColonial Manor of Randolph
811 South Main Street, Randolph, NE 68771 · 22.9 mi
For-profit · 45 beds · Part of The Ensign Group
★★★★★1Much below average
Frequently asked questions
What is Heritage of Bel Air's rating?
Heritage of Bel Air has 5 out of 5 stars on the CMS overall star rating. The average for Nebraska nursing homes is 2.8 stars.
How many inspection citations did Heritage of Bel Air receive?
Its most recent standard health inspection found 4 citations, compared with a Nebraska average of 7.4. Every citation is listed on this page with its severity.
Does Heritage of Bel Air accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Heritage of Bel Air?
It is non profit - corporation and part of Vetter Senior Living. The ownership section on this page lists the owners and managers reported to CMS.
Where is Heritage of Bel Air and how do I contact it?
Heritage of Bel Air is at 1203 North 13th Street, Norfolk, NE 68701. Phone: (402) 371-4991.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.