nursing home in East Lansing, MI
The Willows at East Lansing
3500 Coolidge Road, East Lansing, MI 48823 · (517) 203-4042
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★5
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
The Willows at East Lansing at a glance
The Willows at East Lansing is a 65-bed for-profit nursing home in East Lansing, Michigan (Clinton County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Michigan average of 3.1.
Residents receive about 3.9 hours of nursing care per day (1.7 of them from registered nurses), close to the state average of 4 hours.
Its most recent standard health inspection (January 8, 2026) found 9 health citations. The Michigan average is 9.9.
It has not received a federal fine in the past three years.
Nursing staff turnover is 30% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 65
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Trilogy Health Services
- Medicare-certified since
- May 16, 2014
- Continuing care retirement community
- Yes
- Resident/family council
- None
- County
- Clinton County
- CMS Certification Number
- 235700
Ratings
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.9 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.86 hrs | 3.99 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 1.65 hrs | 0.78 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 1.90 hrs | 2.33 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.25 hrs | 3.50 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 30% | 44.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 10.5% | 39.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 9 | 10 | 9 | Average |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 51 | 89.4 | 80.6 | Better |
Penalties
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $29,376 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 65 | 104 | 107 | |
| Average residents per day | 62 | 86 | 86 | |
| Occupancy | 95.1% | 83.4% | 80.9% |
Long-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0.8% | 3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.8% | 5.1% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 12.5% | 14.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.8% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 8.1% | 10.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 8.3% | 12% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 8.2% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 1.6% | 4.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 10.5% | 19.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 17% | 20% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.5% | 95.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.6% | 1.1% | 1.6% | Average |
| Short-stay residents given a flu vaccine (higher is better) | 95.8% | 79.5% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.5% | 83.3% | 82% | Better |
Inspection citations
State inspectors cited this home for 30 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 20, 2026 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 31, 2026 |
| March 20, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected March 31, 2026 |
| January 8, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected February 5, 2026 |
| January 8, 2026 Fire safety | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. Smoke Deficiencies · Tag K0362 | E Potential harm, pattern | Corrected February 5, 2026 |
| January 8, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 28, 2026 |
| January 8, 2026 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected January 28, 2026 |
| January 8, 2026 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected January 28, 2026 |
| January 8, 2026 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected January 28, 2026 |
| January 8, 2026 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected January 28, 2026 |
| January 8, 2026 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected January 28, 2026 |
| January 8, 2026 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected January 28, 2026 |
| November 14, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected November 22, 2024 |
| October 17, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected November 11, 2024 |
| October 17, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected November 11, 2024 |
| October 17, 2024 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected November 11, 2024 |
| October 17, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected December 13, 2024 |
| October 17, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected November 11, 2024 |
| October 17, 2024 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | D Potential harm, isolated | Corrected November 11, 2024 |
| October 17, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected November 11, 2024 |
| October 17, 2024 Standard | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · Tag F0740 | D Potential harm, isolated | Corrected November 11, 2024 |
| October 17, 2024 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | D Potential harm, isolated | Corrected December 13, 2024 |
| October 17, 2024 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | B No harm, pattern | Corrected November 11, 2024 |
| October 17, 2024 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | B No harm, pattern | Corrected November 11, 2024 |
| July 5, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 22, 2024 |
| July 5, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected July 22, 2024 |
| September 20, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected October 31, 2023 |
| September 20, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected October 31, 2023 |
| September 20, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected October 31, 2023 |
| September 20, 2023 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected October 31, 2023 |
| September 20, 2023 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected October 31, 2023 |
| September 20, 2023 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | D Potential harm, isolated | Corrected October 31, 2023 |
| September 20, 2023 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected October 31, 2023 |
| September 20, 2023 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected October 31, 2023 |
| September 20, 2023 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected October 31, 2023 |
| September 20, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected October 31, 2023 |
| September 20, 2023 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected October 31, 2023 |
| September 20, 2023 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected October 31, 2023 |
| September 20, 2023 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | D Potential harm, isolated | Corrected October 31, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CONTINENTAL MERGER SUB LLC Organization | 5% or greater indirect ownership interest | — | 10/01/2021 |
| NORTHSTAR HEALTHCARE INCOME INC Organization | 5% or greater indirect ownership interest | — | 10/01/2021 |
| NORTHSTAR HEALTHCARE INCOME OPERATING PARTNERSHIP LP Organization | 5% or greater indirect ownership interest | — | 10/01/2021 |
| TRILOGY HOLDINGS NT-HCI, LLC Organization | 5% or greater indirect ownership interest | — | 10/01/2021 |
| KEYBANK NATIONAL ASSOCIATION Organization | 5% or greater mortgage interest | NOT APPLICABLE | 08/01/2018 |
| BARNEY, LEIGH Individual | corporate officer | NOT APPLICABLE | 11/01/2019 |
| BRYANT, WILLIAM Individual | corporate officer | NOT APPLICABLE | 01/05/2016 |
| BUFFORD, RANDALL Individual | corporate officer | NOT APPLICABLE | 11/01/2019 |
| CONNER, GREGORY Individual | corporate officer | NOT APPLICABLE | 06/03/2021 |
| DAVIS, DAVID Individual | corporate officer | NOT APPLICABLE | 08/21/2017 |
| PROSKY, DANNY Individual | corporate officer | NOT APPLICABLE | 12/01/2015 |
| STREIFF, MATHIEU Individual | corporate officer | NOT APPLICABLE | 12/01/2015 |
| ERMIGER, JOSEPH Individual | operational/managerial control | NOT APPLICABLE | 08/02/2021 |
| TRILOGY MANAGEMENT SERVICES LLC Organization | operational/managerial control | NOT APPLICABLE | 10/01/2021 |
| CORBIN, KATHY Individual | w-2 managing employee | NOT APPLICABLE | 01/11/2011 |
| FIGHTMASTER, LISA Individual | w-2 managing employee | NOT APPLICABLE | 12/01/2015 |
Other nursing homes near The Willows at East Lansing
Medilodge of East Lansing
1843 N Hagadorn Road, East Lansing, MI 48823 · 2.4 mi
For-profit · 99 beds · Part of Medilodge
★★★★★2Below averageBurcham Hills Retirement Center
2700 Burcham Drive, East Lansing, MI 48823 · 3.5 mi
Non-profit · 133 beds · Part of Life Care Services
★★★★★1Much below averageMedilodge of Campus Area
2815 Northwind Drive, East Lansing, MI 48823 · 4 mi
For-profit · 102 beds · Part of Medilodge
★★★★★3AverageMedilodge of Capital Area
2100 E Provincial House Drive, Lansing, MI 48910 · 5.3 mi
For-profit · 120 beds · Part of Medilodge
- Abuse citation
★★★★★2Below averageMedilodge of Okemos
5211 Marsh Road, Okemos, MI 48864 · 5.4 mi
For-profit · 100 beds · Part of Medilodge
★★★★★4Above averageThe Willows at Okemos
4830 Central Park Drive, Okemos, MI 48864 · 5.9 mi
For-profit · 68 beds · Part of Trilogy Health Services
- CMS high performer
★★★★★5Much above average
All nursing homes in East Lansing, MI · Compare side by side
Frequently asked questions
What is The Willows at East Lansing's rating?
The Willows at East Lansing has 5 out of 5 stars on the CMS overall star rating. The average for Michigan nursing homes is 3.1 stars.
How many inspection citations did The Willows at East Lansing receive?
Its most recent standard health inspection found 9 citations, compared with a Michigan average of 9.9. Every citation is listed on this page with its severity.
Does The Willows at East Lansing accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns The Willows at East Lansing?
It is for profit - corporation and part of Trilogy Health Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is The Willows at East Lansing and how do I contact it?
The Willows at East Lansing is at 3500 Coolidge Road, East Lansing, MI 48823. Phone: (517) 203-4042.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.