nursing home in Zeeland, MI
Heritage Nursing and Rehabilitation Community
320 East Central Avenue, Zeeland, MI 49464 · (616) 772-9191
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Heritage Nursing and Rehabilitation Community at a glance
Heritage Nursing and Rehabilitation Community is a 39-bed for-profit nursing home in Zeeland, Michigan (Ottawa County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Michigan average of 3.1.
Residents receive about 3.4 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 4 hours.
Its most recent standard health inspection (March 17, 2026) found 3 health citations. The Michigan average is 9.9.
It has not received a federal fine in the past three years.
Nursing staff turnover is 43.8% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 39
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Atrium Centers
- Medicare-certified since
- May 15, 1992
- Resident/family council
- Both
- County
- Ottawa County
- CMS Certification Number
- 235525
Ratings
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.1 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.9 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.5 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.38 hrs | 3.99 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.62 hrs | 0.78 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.97 hrs | 2.33 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.11 hrs | 3.50 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 43.8% | 44.1% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 33.3% | 39.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 10 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 33 | 89.4 | 80.6 | Better |
Penalties
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $29,376 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 39 | 104 | 107 | |
| Average residents per day | 35 | 86 | 86 | |
| Occupancy | 89.5% | 83.4% | 80.9% |
Long-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 5.7% | 3% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 2% | 5.1% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 42.5% | 14.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.8% | 0.8% | 0.8% | Average |
| Long-stay residents needing more help with daily activities (lower is better) | 5.2% | 10.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 3% | 12% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 5.1% | 5.4% | 5.2% | Average |
| Long-stay residents with depressive symptoms (lower is better) | 1% | 4.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 31.7% | 19.4% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 15.9% | 20% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.6% | 1.1% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 97.8% | 79.5% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99% | 83.3% | 82% | Better |
Inspection citations
State inspectors cited this home for 16 health deficiencies and 23 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 17, 2026 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Have restrictions on the use of flammable curtains. Miscellaneous Deficiencies · Tag K0751 | F Potential harm, widespread | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | F Potential harm, widespread | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | E Potential harm, pattern | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | E Potential harm, pattern | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Have exits that are accessible at all times. Egress Deficiencies · Tag K0271 | E Potential harm, pattern | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected April 10, 2026 |
| March 17, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected April 10, 2026 |
| March 17, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 17, 2026 |
| March 17, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 17, 2026 |
| March 17, 2026 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 17, 2026 |
| February 21, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected March 26, 2025 |
| February 21, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected March 26, 2025 |
| February 21, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected March 26, 2025 |
| February 21, 2025 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected March 26, 2025 |
| February 21, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected April 17, 2025 |
| February 21, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected March 26, 2025 |
| February 21, 2025 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected March 26, 2025 |
| February 21, 2025 Standard | Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse. Administration Deficiencies · Tag F0847 | D Potential harm, isolated | Corrected March 26, 2025 |
| February 21, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 26, 2025 |
| February 21, 2025 Complaint | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected March 26, 2025 |
| February 21, 2025 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected March 26, 2025 |
| February 21, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected March 26, 2025 |
| April 4, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected May 10, 2024 |
| April 4, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected May 10, 2024 |
| April 4, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected May 10, 2024 |
| April 4, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected May 10, 2024 |
| April 4, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected May 10, 2024 |
| April 4, 2024 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | E Potential harm, pattern | Corrected May 10, 2024 |
| April 4, 2024 Standard | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. Nursing and Physician Services Deficiencies · Tag F0710 | D Potential harm, isolated | Corrected May 10, 2024 |
| April 4, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected May 10, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ATRIUM CENTERS, LLC Organization | 5% or greater direct ownership interest | 100% | 10/01/2007 |
| BAILEY, ESSEL Individual | 5% or greater indirect ownership interest | 74% | 12/27/2012 |
| FINNEY, DONALD Individual | 5% or greater indirect ownership interest | 25% | 08/22/2012 |
| LOCKHART, DENNIS Individual | 5% or greater indirect ownership interest | — | 01/01/2010 |
| BAILEY, ESSEL Individual | corporate director | NOT APPLICABLE | 10/01/2007 |
| FINNEY, DONALD Individual | corporate director | NOT APPLICABLE | 08/22/2012 |
| ALBRIGHT ROSS, SUSAN Individual | corporate officer | NOT APPLICABLE | 01/02/2018 |
| FERKANY, JAMES Individual | corporate officer | NOT APPLICABLE | 08/01/2018 |
| ALBRIGHT ROSS, SUSAN Individual | operational/managerial control | NOT APPLICABLE | 01/02/2018 |
| ATRIUM CENTERS MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 10/01/2007 |
| GROSS, DEBORAH Individual | operational/managerial control | NOT APPLICABLE | 12/12/2016 |
Other nursing homes near Heritage Nursing and Rehabilitation Community
Medilodge of Zeeland
285 North State St, Zeeland, MI 49464 · under 1 mi
For-profit · 138 beds · Part of Medilodge
★★★★★3AverageMedilodge of Holland
1221 East 16th, Holland, MI 49423 · 3 mi
For-profit · 77 beds · Part of Medilodge
★★★★★3AverageThe Inn at Freedom Village
145 Columbia Avenue, Holland, MI 49423 · 4.7 mi
For-profit · 39 beds · Part of Healthpeak Properties, INC.
- CMS high performer
★★★★★5Much above average- ★★★★★3Average
The Oaks at Jamestown
3145 Sun Chase Avenue, Hudsonville, MI 49426 · 8 mi
For-profit · 58 beds · Part of Trilogy Health Services
★★★★★5Much above averageThe Laurels of Hudsonville
3650 Van Buren, Hudsonville, MI 49426 · 8.1 mi
For-profit · 108 beds · Part of Ciena Healthcare/Laurel Health Care
★★★★★1Much below average
Frequently asked questions
What is Heritage Nursing and Rehabilitation Community's rating?
Heritage Nursing and Rehabilitation Community has 4 out of 5 stars on the CMS overall star rating. The average for Michigan nursing homes is 3.1 stars.
How many inspection citations did Heritage Nursing and Rehabilitation Community receive?
Its most recent standard health inspection found 3 citations, compared with a Michigan average of 9.9. Every citation is listed on this page with its severity.
Does Heritage Nursing and Rehabilitation Community accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Heritage Nursing and Rehabilitation Community?
It is for profit - corporation and part of Atrium Centers. The ownership section on this page lists the owners and managers reported to CMS.
Where is Heritage Nursing and Rehabilitation Community and how do I contact it?
Heritage Nursing and Rehabilitation Community is at 320 East Central Avenue, Zeeland, MI 49464. Phone: (616) 772-9191.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.