nursing home in Grand Rapids, MI
Holland Home - Raybrook Manor
2121 Raybrook SE, Grand Rapids, MI 49546 · (616) 235-5702
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★5
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Holland Home - Raybrook Manor at a glance
Holland Home - Raybrook Manor is a 101-bed non-profit nursing home in Grand Rapids, Michigan (Kent County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Michigan average of 3.1.
Residents receive about 4.8 hours of nursing care per day (0.9 of them from registered nurses), better than the state average of 4 hours.
Its most recent standard health inspection (March 12, 2026) found 6 health citations. The Michigan average is 9.9.
It has not received a federal fine in the past three years.
Nursing staff turnover is 31.3% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 101
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- September 1, 1985
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Kent County
- CMS Certification Number
- 235440
Ratings
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.1 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.9 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4 / 5 | 3.8 / 5 | Better |
Staffing
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.77 hrs | 3.99 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.93 hrs | 0.78 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.07 hrs | 2.33 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.23 hrs | 3.50 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 31.3% | 44.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 28.6% | 39.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 10 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 5 | 3 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 99.3 | 89.4 | 80.6 | Worse |
Penalties
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $29,376 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 101 | 104 | 107 | |
| Average residents per day | 91 | 86 | 86 | |
| Occupancy | 89.8% | 83.4% | 80.9% |
Long-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3% | 3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 6.7% | 5.1% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 12.4% | 14.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 4.4% | 10.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 6.1% | 12% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4.7% | 5.4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 1.6% | 4.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.8% | 19.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 22.4% | 20% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 95.6% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.4% | 1.1% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 95.6% | 79.5% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.3% | 83.3% | 82% | Better |
Inspection citations
State inspectors cited this home for 24 health deficiencies and 16 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 24, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | J Immediate jeopardy, isolated | Corrected July 28, 2026 |
| June 24, 2026 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected July 28, 2026 |
| June 24, 2026 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected July 28, 2026 |
| March 12, 2026 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | E Potential harm, pattern | Corrected April 14, 2026 |
| March 12, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected April 14, 2026 |
| March 12, 2026 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected April 14, 2026 |
| March 12, 2026 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected April 14, 2026 |
| March 12, 2026 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | E Potential harm, pattern | Corrected April 14, 2026 |
| March 12, 2026 Fire safety | Have restrictions on the use of highly flammable decorations. Miscellaneous Deficiencies · Tag K0753 | E Potential harm, pattern | Corrected April 14, 2026 |
| March 12, 2026 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected April 14, 2026 |
| March 12, 2026 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected April 14, 2026 |
| March 12, 2026 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected April 14, 2026 |
| December 23, 2025 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected January 27, 2026 |
| December 23, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected January 27, 2026 |
| February 5, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | F Potential harm, widespread | Corrected March 11, 2025 |
| February 5, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected March 11, 2025 |
| February 5, 2025 Standard | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | F Potential harm, widespread | Corrected March 11, 2025 |
| February 5, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected March 11, 2025 |
| February 5, 2025 Standard | Provide special eating equipment and utensils for residents who need them and appropriate assistance. Nutrition and Dietary Deficiencies · Tag F0810 | D Potential harm, isolated | Corrected March 11, 2025 |
| February 5, 2025 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected March 11, 2025 |
| February 5, 2025 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected March 11, 2025 |
| February 5, 2025 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected March 11, 2025 |
| February 5, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 11, 2025 |
| February 5, 2025 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected March 11, 2025 |
| January 26, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected February 27, 2024 |
| January 26, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | F Potential harm, widespread | Corrected February 27, 2024 |
| January 26, 2024 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected February 27, 2024 |
| January 26, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected February 27, 2024 |
| January 26, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected February 27, 2024 |
| January 26, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected February 27, 2024 |
| January 26, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected February 27, 2024 |
| January 26, 2024 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected February 27, 2024 |
| January 26, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected February 27, 2024 |
| January 26, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected February 27, 2024 |
| January 26, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected February 27, 2024 |
| January 26, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected January 2, 2024 |
| January 26, 2024 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | B No harm, pattern | Corrected February 27, 2024 |
| November 29, 2023 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | E Potential harm, pattern | Corrected January 2, 2024 |
| November 29, 2023 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected January 2, 2024 |
| November 29, 2023 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected January 18, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $0 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| February 5, 2025 | Payment Denial | 10 days from March 1, 2025 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CHRISTIAN LIVING SERVICES Organization | 5% or greater direct ownership interest | 100% | 01/01/2009 |
| AUTHENTICITY MARKETING GROUP Organization | adp of the snf | NOT APPLICABLE | 01/01/2014 |
| DECKINGA, BRANDYN Individual | adp of the snf | NOT APPLICABLE | 08/08/2019 |
| DUEMLER, RONALD Individual | adp of the snf | NOT APPLICABLE | 06/26/2000 |
| HIMMELEIN, DOUGLAS Individual | adp of the snf | NOT APPLICABLE | 11/01/2021 |
| HUNTINGTON Organization | adp of the snf | NOT APPLICABLE | 01/01/2009 |
| MATRO, PHILIP Individual | adp of the snf | NOT APPLICABLE | 04/14/2021 |
| MYERS, TIMOTHY Individual | adp of the snf | NOT APPLICABLE | 06/30/2016 |
| PLANTE & MORAN PLLC Organization | adp of the snf | NOT APPLICABLE | 01/01/2003 |
| RAYMOND JAMES Organization | adp of the snf | NOT APPLICABLE | 01/01/2011 |
| SAINT MARY'S HEALTH SERVICES Organization | adp of the snf | NOT APPLICABLE | 01/01/2000 |
| SCHAAB, SCOTT Individual | adp of the snf | NOT APPLICABLE | 01/01/2006 |
| TATREAU, ANNE Individual | adp of the snf | NOT APPLICABLE | 09/06/2011 |
| DEMAAGD, SCOTT Individual | corporate director | NOT APPLICABLE | 07/01/2025 |
| HIDALGO, CARLOS Individual | corporate director | NOT APPLICABLE | 07/01/2022 |
| JOHNSON, MARK Individual | corporate director | NOT APPLICABLE | 07/21/2021 |
| KNIBBE, DAVID Individual | corporate director | NOT APPLICABLE | 12/01/2016 |
| MALBURG, GARY Individual | corporate director | NOT APPLICABLE | 07/01/2012 |
| NAGELKERK, JEAN Individual | corporate director | NOT APPLICABLE | 07/01/2015 |
| SANCHEZ, NELSON Individual | corporate director | NOT APPLICABLE | 07/01/2017 |
| SEGOVIA, GILBERT Individual | corporate director | NOT APPLICABLE | 07/01/2022 |
| SMITH, DAVID Individual | corporate director | NOT APPLICABLE | 07/01/2022 |
| THOLE, NICK Individual | corporate director | NOT APPLICABLE | 12/01/2016 |
| URSUL, MARY Individual | corporate director | NOT APPLICABLE | 07/01/2012 |
| VANDERKOOI, MARIE Individual | corporate director | NOT APPLICABLE | 07/01/2025 |
| VOGEL-VANDERSON, SUSAN Individual | corporate director | NOT APPLICABLE | 07/01/2011 |
| VUGTEVEEN, TROY Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| WATSON, SAM Individual | corporate director | NOT APPLICABLE | 07/01/2017 |
| JOHNSON, MARK Individual | corporate officer | NOT APPLICABLE | 07/01/2025 |
| KINDER, ADAM Individual | corporate officer | NOT APPLICABLE | 04/04/2021 |
| MALBURG, GARY Individual | corporate officer | NOT APPLICABLE | 07/01/2012 |
| SANCHEZ, NELSON Individual | corporate officer | NOT APPLICABLE | 07/01/2025 |
| VUGTEVEEN, TROY Individual | corporate officer | NOT APPLICABLE | 01/01/2022 |
| CONCEPT REHAB, INC. Organization | operational/managerial control | NOT APPLICABLE | 10/01/2025 |
| DECKINGA, BRANDYN Individual | operational/managerial control | NOT APPLICABLE | 08/08/2019 |
| DUEMLER, RONALD Individual | operational/managerial control | NOT APPLICABLE | 06/26/2000 |
| HIMMELEIN, DOUGLAS Individual | operational/managerial control | NOT APPLICABLE | 11/01/2021 |
| KINDER, ADAM Individual | operational/managerial control | NOT APPLICABLE | 04/04/2021 |
| MATRO, PHILIP Individual | operational/managerial control | NOT APPLICABLE | 04/14/2021 |
| MYERS, TIMOTHY Individual | operational/managerial control | NOT APPLICABLE | 06/30/2016 |
Showing 40 of 43 records.
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Frequently asked questions
What is Holland Home - Raybrook Manor's rating?
Holland Home - Raybrook Manor has 4 out of 5 stars on the CMS overall star rating. The average for Michigan nursing homes is 3.1 stars.
How many inspection citations did Holland Home - Raybrook Manor receive?
Its most recent standard health inspection found 6 citations, compared with a Michigan average of 9.9. Every citation is listed on this page with its severity.
Does Holland Home - Raybrook Manor accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Holland Home - Raybrook Manor?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Holland Home - Raybrook Manor and how do I contact it?
Holland Home - Raybrook Manor is at 2121 Raybrook SE, Grand Rapids, MI 49546. Phone: (616) 235-5702.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.