nursing home in Milford, MI
West Hickory Haven
3310 W Commerce Rd, Milford, MI 48380 · (248) 685-1400
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
West Hickory Haven at a glance
West Hickory Haven is a 101-bed for-profit nursing home in Milford, Michigan (Oakland County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Michigan average of 3.1.
Residents receive about 4 hours of nursing care per day (0.6 of them from registered nurses), close to the state average of 4 hours.
Its most recent standard health inspection (June 3, 2026) found 9 health citations. The Michigan average is 9.9.
Federal regulators fined it 3 times in the past three years, totaling $135,784.
Nursing staff turnover is 67.9% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 101
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- The Peplinski Group
- Medicare-certified since
- January 1, 1976
- Resident/family council
- Resident
- County
- Oakland County
- CMS Certification Number
- 235262
Ratings
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3.1 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.9 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 4 / 5 | 3.8 / 5 | Average |
Staffing
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.97 hrs | 3.99 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.56 hrs | 0.78 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.60 hrs | 2.33 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.50 hrs | 3.50 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 67.9% | 44.1% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 53.8% | 39.2% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 9 | 10 | 9 | Average |
| Citations from complaint investigations (latest cycle) (lower is better) | 6 | 3 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 118 | 89.4 | 80.6 | Worse |
Penalties
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 3 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $135,784 | $29,376 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 3 | 1 | 1 | Worse |
Size
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 101 | 104 | 107 | |
| Average residents per day | 65 | 86 | 86 | |
| Occupancy | 63.9% | 83.4% | 80.9% |
Long-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.2% | 3% | 3.2% | Average |
| Long-stay residents with pressure ulcers (lower is better) | 7.6% | 5.1% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 19.6% | 14.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 5.1% | 1.5% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.5% | 0.8% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 14.4% | 10.8% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 19.2% | 12% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 8.4% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 2.1% | 4.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 20.8% | 19.4% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 20% | 20% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.8% | 95.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 82.1% | 79.5% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 91.4% | 83.3% | 82% | Better |
Inspection citations
State inspectors cited this home for 38 health deficiencies and 12 fire safety deficiencies in the inspection records CMS currently publishes. 5 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 3, 2026 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | E Potential harm, pattern | Corrected July 13, 2026 |
| June 3, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected July 13, 2026 |
| June 3, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected July 13, 2026 |
| June 3, 2026 Standard | Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881 | F Potential harm, widespread | Corrected July 13, 2026 |
| March 9, 2026 Complaint | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. Resident Rights Deficiencies · Tag F0627 | D Potential harm, isolated | Corrected April 16, 2026 |
| March 9, 2026 Complaint | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected April 16, 2026 |
| January 20, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected January 12, 2026 |
| January 20, 2026 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected September 5, 2025 |
| October 29, 2025 Complaint | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | G Actual harm, isolated | Corrected November 25, 2025 |
| October 29, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected November 25, 2025 |
| August 26, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected September 12, 2025 |
| August 26, 2025 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected September 12, 2025 |
| July 24, 2025 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected August 29, 2025 |
| March 13, 2025 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected April 15, 2025 |
| March 13, 2025 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | F Potential harm, widespread | Corrected April 15, 2025 |
| March 13, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected April 15, 2025 |
| March 13, 2025 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected April 15, 2025 |
| March 13, 2025 Standard | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. Quality of Life and Care Deficiencies · Tag F0678 | E Potential harm, pattern | Corrected April 15, 2025 |
| March 13, 2025 Standard | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · Tag F0557 | E Potential harm, pattern | Corrected April 15, 2025 |
| March 13, 2025 Standard | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849 | D Potential harm, isolated | Corrected April 15, 2025 |
| March 13, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 15, 2025 |
| December 16, 2024 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 14, 2025 |
| December 16, 2024 Complaint | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected January 14, 2025 |
| September 25, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected November 1, 2024 |
| September 25, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected November 1, 2024 |
| September 25, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected November 1, 2024 |
| April 10, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected April 30, 2024 |
| April 10, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected April 30, 2024 |
| April 10, 2024 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected April 30, 2024 |
| February 7, 2024 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected March 5, 2024 |
| February 7, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected March 5, 2024 |
| February 7, 2024 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected March 5, 2024 |
| February 7, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected March 5, 2024 |
| February 7, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected March 5, 2024 |
| February 7, 2024 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | E Potential harm, pattern | Corrected March 5, 2024 |
| February 7, 2024 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | E Potential harm, pattern | Corrected March 5, 2024 |
| February 7, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected March 5, 2024 |
| February 7, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Standard | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · Tag F0557 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Complaint | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. Nutrition and Dietary Deficiencies · Tag F0806 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected March 5, 2024 |
| February 7, 2024 Standard | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. Environmental Deficiencies · Tag F0912 | B No harm, pattern | Corrected March 5, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 3 federal penalties in the past three years, including $135,784 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| October 29, 2025 | Fine | $81,480 |
| April 10, 2024 | Fine | $15,593 |
| February 7, 2024 | Fine | $38,711 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ACKERMAN, AMY Individual | 5% or greater indirect ownership interest | 10% | 01/01/2012 |
| ACKERMAN, RICKY Individual | 5% or greater indirect ownership interest | 10% | 01/01/2012 |
| BAUMGARTEN, MICHAEL Individual | 5% or greater indirect ownership interest | 10% | 01/01/2012 |
| BAUMGARTEN, THERESE Individual | 5% or greater indirect ownership interest | 10% | 01/01/2012 |
| PEPLINSKI, SHELI Individual | 5% or greater indirect ownership interest | 10% | 01/01/2012 |
| PEPLINSKI, TODD Individual | 5% or greater indirect ownership interest | 10% | 01/01/2012 |
| SCHADE, JEFFERY Individual | 5% or greater indirect ownership interest | 10% | 01/01/2012 |
| SCHADE, TAMARA Individual | 5% or greater indirect ownership interest | 10% | 01/01/2012 |
| THOMPSON, BRIAN Individual | 5% or greater indirect ownership interest | 10% | 01/01/2012 |
| THOMPSON, SHELLY Individual | 5% or greater indirect ownership interest | 10% | 01/01/2012 |
| ACKERMAN, AMY Individual | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| ACKERMAN, RICKY Individual | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| BAUMGARTEN, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| BAUMGARTEN, THERESE Individual | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| MUSZALL, JENNIFER Individual | adp of the snf | NOT APPLICABLE | 10/16/2024 |
| PEPLINSKI, SHELI Individual | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| PEPLINSKI, TODD Individual | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| SAMLUK, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 01/01/2017 |
| SCHADE, JEFFERY Individual | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| SCHADE, TAMARA Individual | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| THE PEPLINSKI GROUP INC Organization | adp of the snf | NOT APPLICABLE | 03/11/2025 |
| THOMPSON, BRIAN Individual | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| THOMPSON, SHELLY Individual | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| WEST HICKORY ESTATES, LLC Organization | adp of the snf | NOT APPLICABLE | 01/01/2012 |
| WINKELS, KATHY Individual | adp of the snf | NOT APPLICABLE | 07/05/2016 |
| PEPLINSKI, TODD Individual | corporate director | NOT APPLICABLE | 01/01/2012 |
| SCHADE, JEFFERY Individual | corporate director | NOT APPLICABLE | 01/01/2012 |
| THOMPSON, BRIAN Individual | corporate director | NOT APPLICABLE | 01/01/2012 |
| ACKERMAN, RICKY Individual | corporate officer | NOT APPLICABLE | 01/01/2012 |
| PEPLINSKI, TODD Individual | corporate officer | NOT APPLICABLE | 01/01/2012 |
| SCHADE, JEFFERY Individual | corporate officer | NOT APPLICABLE | 01/01/2012 |
| THOMPSON, BRIAN Individual | corporate officer | NOT APPLICABLE | 01/01/2012 |
| ACKERMAN, RICKY Individual | operational/managerial control | NOT APPLICABLE | 01/01/2012 |
| MUSZALL, JENNIFER Individual | operational/managerial control | NOT APPLICABLE | 10/16/2024 |
| SAMLUK, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 01/01/2017 |
| SCHADE, JEFFERY Individual | operational/managerial control | NOT APPLICABLE | 01/01/2012 |
| THOMPSON, BRIAN Individual | operational/managerial control | NOT APPLICABLE | 01/01/2012 |
| WINKELS, KATHY Individual | operational/managerial control | NOT APPLICABLE | 07/05/2016 |
Other nursing homes near West Hickory Haven
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★★★★★4Above averageCaretel Inns of Brighton
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★★★★★2Below averageWestlake Health Campus
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★★★★★4Above averageThe Neighborhoods of White Lake
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- CMS high performer
★★★★★5Much above averageWellbridge of Brighton
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★★★★★3AverageSouth Lyon Senior Care and Rehab Center
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Frequently asked questions
What is West Hickory Haven's rating?
West Hickory Haven has 2 out of 5 stars on the CMS overall star rating. The average for Michigan nursing homes is 3.1 stars.
How many inspection citations did West Hickory Haven receive?
Its most recent standard health inspection found 9 citations, compared with a Michigan average of 9.9. Every citation is listed on this page with its severity.
Does West Hickory Haven accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns West Hickory Haven?
It is for profit - corporation and part of The Peplinski Group. The ownership section on this page lists the owners and managers reported to CMS.
Where is West Hickory Haven and how do I contact it?
West Hickory Haven is at 3310 W Commerce Rd, Milford, MI 48380. Phone: (248) 685-1400.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.