nursing home in White Lake, MI
The Neighborhoods of White Lake
10770 Elizabeth Lake Road, White Lake, MI 48386 · (248) 618-4100
CMS overall star rating
- Health inspections★★★★★5
- Staffing★★★★★5
- Quality measures★★★★★3
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
The Neighborhoods of White Lake at a glance
The Neighborhoods of White Lake is a 39-bed non-profit nursing home in White Lake, Michigan (Oakland County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Michigan average of 3.1.
Residents receive about 4.6 hours of nursing care per day (1 of them from registered nurses), better than the state average of 4 hours.
Its most recent standard health inspection (May 29, 2025) found 1 health citation. The Michigan average is 9.9.
It has not received a federal fine in the past three years.
Nursing staff turnover is 30% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 39
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Trinity Health
- Medicare-certified since
- March 17, 1983
- Resident/family council
- Resident
- County
- Oakland County
- CMS Certification Number
- 235430
Ratings
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 5 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.9 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.59 hrs | 3.99 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.04 hrs | 0.78 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.29 hrs | 2.33 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 4.10 hrs | 3.50 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 30% | 44.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 33.3% | 39.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 1 | 10 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 10 | 89.4 | 80.6 | Better |
Penalties
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $29,376 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 39 | 104 | 107 | |
| Average residents per day | 36 | 86 | 86 | |
| Occupancy | 91.3% | 83.4% | 80.9% |
Long-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.8% | 3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 7.4% | 5.1% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 29.5% | 14.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 4.2% | 1.5% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 11.6% | 10.8% | 13.9% | Better |
| Long-stay residents who lose too much weight (lower is better) | 2.2% | 5.4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 4.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 5.9% | 19.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 14.5% | 20% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Michigan avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 100% | 79.5% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.2% | 83.3% | 82% | Better |
Inspection citations
State inspectors cited this home for 7 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 29, 2026 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected September 9, 2026 |
| February 27, 2025 Complaint | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | D Potential harm, isolated | Corrected April 1, 2025 |
| February 27, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected April 1, 2025 |
| February 27, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 1, 2025 |
| January 29, 2024 Complaint | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | D Potential harm, isolated | Corrected February 15, 2024 |
| March 2, 2023 Standard | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. Nursing and Physician Services Deficiencies · Tag F0710 | D Potential harm, isolated | Corrected April 12, 2023 |
| March 2, 2023 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected April 12, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| TRINITY CONTINUING CARE SERVICES Organization | 5% or greater direct ownership interest | 100% | 04/22/2008 |
| BOWENS, MARCUS Individual | corporate director | NOT APPLICABLE | 04/01/2022 |
| DEFRAIN, DAVID Individual | corporate director | NOT APPLICABLE | 10/01/2021 |
| HANDY, JOANNE Individual | corporate director | NOT APPLICABLE | 01/01/2015 |
| HENKEL, ARTHUR Individual | corporate director | NOT APPLICABLE | 01/01/2015 |
| JONES, BEVERLY Individual | corporate director | NOT APPLICABLE | 01/01/2016 |
| MINNIX, WILLIAM Individual | corporate director | NOT APPLICABLE | 07/01/2018 |
| MURRAY, MANDI Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| POOLE, LEJON Individual | corporate director | NOT APPLICABLE | 01/01/2016 |
| TAG, ANNA MARIE Individual | corporate director | NOT APPLICABLE | 07/01/2018 |
| TAPIA, MARJORIE Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| VILLARRUEL, ANTONIA Individual | corporate director | NOT APPLICABLE | 01/01/2016 |
| WELLS, DEWAYNE Individual | corporate director | NOT APPLICABLE | 01/01/2015 |
| BOWENS, MARCUS Individual | corporate officer | NOT APPLICABLE | 04/01/2022 |
| MURRAY, MANDI Individual | corporate officer | NOT APPLICABLE | 01/01/2022 |
| LATOVICK, PAMELA Individual | w-2 managing employee | NOT APPLICABLE | 08/01/2016 |
| TURNER, ANNGENETTE Individual | w-2 managing employee | NOT APPLICABLE | 07/01/2018 |
Other nursing homes near The Neighborhoods of White Lake
Westlake Health Campus
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★★★★★4Above averageThe Orchards at Canterbury on the Lake
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- Abuse citation
★★★★★1Much below averageThe Villa at Green Lake Estates
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★★★★★1Much below averageMedilodge of Milford
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★★★★★4Above averageLourdes Rehabilitation and Healthcare Center
2300 Watkins Lake Rd, Waterford, MI 48328 · 7.3 mi
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★★★★★5Much above averageMarvin & Betty Danto Health Care Center
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★★★★★3Average
Frequently asked questions
What is The Neighborhoods of White Lake's rating?
The Neighborhoods of White Lake has 5 out of 5 stars on the CMS overall star rating. The average for Michigan nursing homes is 3.1 stars.
How many inspection citations did The Neighborhoods of White Lake receive?
Its most recent standard health inspection found 1 citation, compared with a Michigan average of 9.9. Every citation is listed on this page with its severity.
Does The Neighborhoods of White Lake accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns The Neighborhoods of White Lake?
It is non profit - corporation and part of Trinity Health. The ownership section on this page lists the owners and managers reported to CMS.
Where is The Neighborhoods of White Lake and how do I contact it?
The Neighborhoods of White Lake is at 10770 Elizabeth Lake Road, White Lake, MI 48386. Phone: (248) 618-4100.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.