nursing home in Palmer, MA
Palmer Healthcare Center
250 Shearer Street, Palmer, MA 01069 · (413) 289-9887
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★3
- Quality measures★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Palmer Healthcare Center at a glance
Palmer Healthcare Center is a 61-bed for-profit nursing home in Palmer, Massachusetts (Hampden County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Massachusetts average of 3.
Residents receive about 3.2 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (January 6, 2026) found 5 health citations. The Massachusetts average is 6.8.
It has not received a federal fine in the past three years.
Nursing staff turnover is 55.1% per year (state average 38.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 61
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- February 15, 2002
- Resident/family council
- Resident
- County
- Hampden County
- CMS Certification Number
- 225763
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 1 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 1 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
Staffing
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.18 hrs | 3.86 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.59 hrs | 0.65 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.86 hrs | 2.25 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.80 hrs | 3.48 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 55.1% | 38.2% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 66.7% | 42.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 3 | 1 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 25 | 51.8 | 80.6 | Better |
Penalties
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $34,265 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 61 | 120 | 107 | |
| Average residents per day | 53 | 99 | 86 | |
| Occupancy | 86.1% | 82.1% | 80.9% |
Long-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.4% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 3.7% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 27.3% | 21.4% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.9% | 1.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.9% | 0.8% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 26.7% | 16.4% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 23.8% | 15.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 7% | 5.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 2.9% | 15.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 20.7% | 19.5% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 12% | 21.2% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 98.2% | 94.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.1% | 92.6% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents given a pneumonia vaccine (higher is better) | 72.7% | 78.3% | 82% | Worse |
Inspection citations
State inspectors cited this home for 14 health deficiencies and 5 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 6, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected February 10, 2026 |
| January 6, 2026 Standard | Give the resident's representative the ability to exercise the resident's rights. Resident Rights Deficiencies · Tag F0551 | D Potential harm, isolated | Corrected January 26, 2026 |
| January 6, 2026 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected January 26, 2026 |
| December 16, 2025 Complaint | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · Tag F0557 | D Potential harm, isolated | Corrected December 10, 2025 |
| December 16, 2025 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected December 10, 2025 |
| September 2, 2025 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected July 8, 2025 |
| September 26, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected October 30, 2024 |
| September 26, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected October 30, 2024 |
| September 26, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected November 1, 2024 |
| September 26, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected November 1, 2024 |
| September 26, 2024 Standard | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · Tag F0557 | D Potential harm, isolated | Corrected November 1, 2024 |
| September 26, 2024 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected November 1, 2024 |
| September 26, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected November 1, 2024 |
| September 26, 2024 Standard | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Tag F0805 | D Potential harm, isolated | Corrected November 1, 2024 |
| September 26, 2024 Standard | Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame. Environmental Deficiencies · Tag F0909 | D Potential harm, isolated | Corrected November 1, 2024 |
| August 10, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected September 5, 2023 |
| August 10, 2023 Fire safety | Have proper openings in smoke barrier doors. Smoke Deficiencies · Tag K0379 | D Potential harm, isolated | Corrected September 4, 2023 |
| August 10, 2023 Standard | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Nutrition and Dietary Deficiencies · Tag F0801 | F Potential harm, widespread | Corrected August 25, 2023 |
| August 10, 2023 Standard | Plan the resident's discharge to meet the resident's goals and needs. Resident Assessment and Care Planning Deficiencies · Tag F0660 | D Potential harm, isolated | Corrected August 25, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ASCENTRIA CONSULTING SERVICES INC Organization | adp of the snf | NOT APPLICABLE | 07/01/2025 |
| CAVALIER, DAVID Individual | adp of the snf | NOT APPLICABLE | 03/01/2004 |
| CLIFTONLARSONALLEN LLP Organization | adp of the snf | NOT APPLICABLE | 01/01/2024 |
| MINTZ, JOSHUA Individual | adp of the snf | NOT APPLICABLE | 03/01/2025 |
| TWOMAGNETS LLC Organization | adp of the snf | NOT APPLICABLE | 01/17/2023 |
| WELLMAN REALTY, LLC Organization | adp of the snf | NOT APPLICABLE | 06/30/2016 |
| CAVALIER, DAVID Individual | corporate director | NOT APPLICABLE | 06/03/2016 |
| CAVALIER, DAVID Individual | corporate officer | NOT APPLICABLE | 06/03/2016 |
| CAVALIER, DAVID Individual | direct ownership interest | NOT APPLICABLE | 06/03/2016 |
| WELLMAN REALTY, LLC Organization | indirect ownership interest | NOT APPLICABLE | 06/30/2016 |
| CAVALIER, DAVID Individual | operational/managerial control | NOT APPLICABLE | 06/03/2016 |
| MINTZ, JOSHUA Individual | operational/managerial control | NOT APPLICABLE | 03/01/2025 |
Other nursing homes near Palmer Healthcare Center
Hampden Post Acute
9 Maple Street, Wilbraham, MA 01095 · 4.8 mi
For-profit · 135 beds · Part of Marquis Health Services
★★★★★3AverageLife Care Center of Wilbraham
2399 Boston Road, Wilbraham, MA 01095 · 6.1 mi
For-profit · 123 beds · Part of Life Care Centers of America
★★★★★3AverageVantage at Hampden LLC
34 Main Street, Hampden, MA 01036 · 9.4 mi
For-profit · 100 beds · Part of Vantage Care
★★★★★3AverageSixteen Acres Health and Rehabilitation Center LLC
215 Bicentennial Highway, Springfield, MA 01118 · 10.3 mi
For-profit · 120 beds · Part of Vantage Care
★★★★★4Above averageChicopee Rehabilitation and Nursing
44 New Lombard Road, Chicopee, MA 01020 · 10.8 mi
For-profit · 68 beds
★★★★★3AverageLoomis Lakeside at Reeds Landing
807 Wilbraham Road, Springfield, MA 01109 · 10.9 mi
Non-profit · 42 beds
★★★★★5Much above average
Frequently asked questions
What is Palmer Healthcare Center's rating?
Palmer Healthcare Center has 3 out of 5 stars on the CMS overall star rating. The average for Massachusetts nursing homes is 3 stars.
How many inspection citations did Palmer Healthcare Center receive?
Its most recent standard health inspection found 5 citations, compared with a Massachusetts average of 6.8. Every citation is listed on this page with its severity.
Does Palmer Healthcare Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Palmer Healthcare Center?
It is for profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Palmer Healthcare Center and how do I contact it?
Palmer Healthcare Center is at 250 Shearer Street, Palmer, MA 01069. Phone: (413) 289-9887.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.