nursing home in Worcester, MA
West Side House LTC Facility
35 Fruit Street, Worcester, MA 01609 · (978) 361-5032
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★5
- Staffing★★★★★4
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
West Side House LTC Facility at a glance
West Side House LTC Facility is a 91-bed for-profit nursing home in Worcester, Massachusetts (Worcester County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Massachusetts average of 3.
Residents receive about 4.3 hours of nursing care per day (0.5 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (March 30, 2026) found 0 health citations. The Massachusetts average is 6.8.
It has not received a federal fine in the past three years.
Nursing staff turnover is 50% per year (state average 38.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 91
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Elder Services
- Medicare-certified since
- July 1, 1990
- Resident/family council
- Resident
- County
- Worcester County
- CMS Certification Number
- 225500
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.1 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.4 / 5 | 3.8 / 5 | Better |
Staffing
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.26 hrs | 3.86 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.47 hrs | 0.65 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.84 hrs | 2.25 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.79 hrs | 3.48 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 50% | 38.2% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 70% | 42.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 0 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 7 | 51.8 | 80.6 | Better |
Penalties
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $34,265 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 91 | 120 | 107 | |
| Average residents per day | 51 | 99 | 86 | |
| Occupancy | 55.9% | 82.1% | 80.9% |
Long-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.9% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.5% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 65.4% | 21.4% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1.9% | 1.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2.3% | 0.8% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 15.6% | 16.4% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 9% | 15.4% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.5% | 5.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 4.9% | 15.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0.5% | 0.1% | 0.1% | Worse |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 35.3% | 19.5% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 10.6% | 21.2% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 89.9% | 92.6% | 93.6% | Average |
Inspection citations
State inspectors cited this home for 13 health deficiencies and 30 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 30, 2026 Fire safety | Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Tag E0013 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Conduct risk assessment and an All-Hazards approach. Emergency Preparedness Deficiencies · Tag E0006 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Establish procedures for tracking staff and patients during an emergency. Emergency Preparedness Deficiencies · Tag E0018 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Establish emergency prep training and testing. Emergency Preparedness Deficiencies · Tag E0036 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Provide emergency officials' contact information. Emergency Preparedness Deficiencies · Tag E0031 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | List the names and contact information of those in the facility. Emergency Preparedness Deficiencies · Tag E0030 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Develop a communication plan. Emergency Preparedness Deficiencies · Tag E0029 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Establish policies and procedures for volunteers. Emergency Preparedness Deficiencies · Tag E0024 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Establish policies and procedures for sheltering. Emergency Preparedness Deficiencies · Tag E0022 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | E Potential harm, pattern | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected May 15, 2026 |
| March 30, 2026 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | C No harm, widespread | Corrected May 15, 2026 |
| December 30, 2024 Fire safety | Establish emergency prep training and testing. Emergency Preparedness Deficiencies · Tag E0036 | F Potential harm, widespread | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | F Potential harm, widespread | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Develop a communication plan. Emergency Preparedness Deficiencies · Tag E0029 | F Potential harm, widespread | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Tag E0013 | F Potential harm, widespread | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | F Potential harm, widespread | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | D Potential harm, isolated | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | D Potential harm, isolated | Corrected February 11, 2025 |
| December 30, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected February 11, 2025 |
| December 30, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 24, 2025 |
| December 30, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected January 24, 2025 |
| December 30, 2024 Standard | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | D Potential harm, isolated | Corrected January 24, 2025 |
| December 30, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected January 24, 2025 |
| November 6, 2024 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected December 4, 2024 |
| September 7, 2023 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected November 19, 2023 |
| September 7, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected October 4, 2023 |
| September 7, 2023 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected September 29, 2023 |
| September 7, 2023 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | E Potential harm, pattern | Corrected September 29, 2023 |
| September 7, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected September 29, 2023 |
| September 7, 2023 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected September 29, 2023 |
| September 7, 2023 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected September 29, 2023 |
| September 7, 2023 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | D Potential harm, isolated | Corrected September 29, 2023 |
| September 7, 2023 Standard | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · Tag F0637 | D Potential harm, isolated | Corrected September 29, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CONNECTONE BANK Organization | 5% or greater mortgage interest | NOT APPLICABLE | 10/10/2023 |
| CONNECTONE BANK Organization | 5% or greater security interest | NOT APPLICABLE | 10/10/2023 |
| BAKER TILLY ADVISORY GROUP, LP Organization | adp of the snf | NOT APPLICABLE | 01/03/2025 |
| BAKER TILLY US LLP Organization | adp of the snf | NOT APPLICABLE | 01/03/2025 |
| BOSTON HELPDESK, INC. Organization | adp of the snf | NOT APPLICABLE | 03/21/2025 |
| ESSEX GROUP MANAGEMENT CORP Organization | adp of the snf | NOT APPLICABLE | 08/01/2025 |
| ESSEX GROUP STAFFING COMPANY Organization | adp of the snf | NOT APPLICABLE | 07/31/2007 |
| PICONE, SCOTT Individual | adp of the snf | NOT APPLICABLE | 05/26/2002 |
| ROMANO, FRANK Individual | adp of the snf | NOT APPLICABLE | 07/10/1974 |
| ROMANO, KATELYN Individual | adp of the snf | NOT APPLICABLE | 05/08/2017 |
| ROMANO, KYLE Individual | adp of the snf | NOT APPLICABLE | 03/25/2024 |
| SEMAAN, RITA Individual | adp of the snf | NOT APPLICABLE | 07/01/2023 |
| ROMANO, FRANK Individual | corporate director | NOT APPLICABLE | 07/10/1974 |
| ROMANO, FRANK Individual | corporate officer | NOT APPLICABLE | 07/10/1974 |
| ESSEX GROUP MANAGEMENT CORP Organization | operational/managerial control | NOT APPLICABLE | 01/01/1995 |
| PICONE, SCOTT Individual | operational/managerial control | NOT APPLICABLE | 05/26/2002 |
| ROMANO, FRANK Individual | operational/managerial control | NOT APPLICABLE | 07/10/1974 |
| ROMANO, KATELYN Individual | operational/managerial control | NOT APPLICABLE | 05/08/2017 |
| ROMANO, KYLE Individual | operational/managerial control | NOT APPLICABLE | 03/25/2024 |
| SEMAAN, RITA Individual | operational/managerial control | NOT APPLICABLE | 07/01/2023 |
Other nursing homes near West Side House LTC Facility
Lutheran Rehabilitation and Skilled Care Center
26 Harvard Street, Worcester, MA 01609 · under 1 mi
Non-profit · 150 beds
- CMS high performer
★★★★★5Much above averageSt Mary Health Care Center
39 Queen Street, Worcester, MA 01610 · under 1 mi
Non-profit · 172 beds · Part of Covenant Health
★★★★★2Below averageSt Francis Rehabilitation & Nursing Center
101 Plantation Street, Worcester, MA 01604 · 1.5 mi
For-profit · 137 beds
★★★★★4Above averageWorcester Rehabilitation & Health Care Center
119 Providence Street, Worcester, MA 01604 · 1.6 mi
For-profit · 160 beds · Part of Athena Healthcare Systems
★★★★★1Much below averageChristopher House of Worcester
10 Mary Scano Drive, Worcester, MA 01605 · 1.7 mi
Non-profit · 156 beds
★★★★★3AverageVantage at Worcester LLC
59 Acton Street, Worcester, MA 01604 · 1.7 mi
For-profit · 173 beds
- New owner (last 12 months)
★★★★★1Much below average
Frequently asked questions
What is West Side House LTC Facility's rating?
West Side House LTC Facility has 5 out of 5 stars on the CMS overall star rating. The average for Massachusetts nursing homes is 3 stars.
How many inspection citations did West Side House LTC Facility receive?
Its most recent standard health inspection found 0 citations, compared with a Massachusetts average of 6.8. Every citation is listed on this page with its severity.
Does West Side House LTC Facility accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns West Side House LTC Facility?
It is for profit - corporation and part of Elder Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is West Side House LTC Facility and how do I contact it?
West Side House LTC Facility is at 35 Fruit Street, Worcester, MA 01609. Phone: (978) 361-5032.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.