nursing home in Fairhaven, MA
Our Ladys Haven of Fairhaven INC
71 Center Street, Fairhaven, MA 02719 · (508) 999-4561
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★5
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Our Ladys Haven of Fairhaven INC at a glance
Our Ladys Haven of Fairhaven INC is a 117-bed non-profit nursing home in Fairhaven, Massachusetts (Bristol County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Massachusetts average of 3.
Residents receive about 3.8 hours of nursing care per day (0.8 of them from registered nurses), close to the state average of 3.9 hours.
Its most recent standard health inspection (November 14, 2025) found 5 health citations. The Massachusetts average is 6.8.
It has not received a federal fine in the past three years.
Nursing staff turnover is 35.9% per year (state average 38.2%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Church Related
- Beds
- 117
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Diocesan Health Facilities
- Medicare-certified since
- July 1, 1990
- Resident/family council
- Resident
- County
- Bristol County
- CMS Certification Number
- 225485
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.76 hrs | 3.86 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.84 hrs | 0.65 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.26 hrs | 2.25 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.46 hrs | 3.48 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 35.9% | 38.2% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 26.7% | 42.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 31 | 51.8 | 80.6 | Better |
Penalties
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $34,265 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 117 | 120 | 107 | |
| Average residents per day | 79 | 99 | 86 | |
| Occupancy | 67.8% | 82.1% | 80.9% |
Long-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.7% | 3.4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3.8% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 19.9% | 21.4% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 3.1% | 1.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2.7% | 0.8% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 21.4% | 16.4% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 15.6% | 15.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 8.5% | 5.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 15.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 20.5% | 19.5% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 24.4% | 21.2% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 94.5% | 94.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98% | 92.6% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 84.2% | 77.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 82.5% | 78.3% | 82% | Average |
Inspection citations
State inspectors cited this home for 18 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| November 14, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected December 3, 2025 |
| November 14, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected December 3, 2025 |
| November 14, 2025 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected December 3, 2025 |
| November 14, 2025 Standard | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | E Potential harm, pattern | Corrected December 3, 2025 |
| November 14, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | B No harm, pattern | Corrected December 3, 2025 |
| October 29, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | E Potential harm, pattern | Corrected November 22, 2024 |
| October 29, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected November 22, 2024 |
| October 29, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected November 22, 2024 |
| October 29, 2024 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | D Potential harm, isolated | Corrected November 22, 2024 |
| October 29, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected November 22, 2024 |
| October 29, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected November 22, 2024 |
| November 15, 2023 Standard | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. Nutrition and Dietary Deficiencies · Tag F0809 | F Potential harm, widespread | Corrected December 15, 2023 |
| November 15, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected December 15, 2023 |
| November 15, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 15, 2023 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 15, 2023 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 15, 2023 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected December 15, 2023 |
| November 15, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected December 15, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| MELLO, CURTIS Individual | contracted managing employee | NOT APPLICABLE | 01/01/2024 |
| HENRY, DIANA Individual | corporate director | NOT APPLICABLE | 09/24/2014 |
| KILEY, KEVIN Individual | corporate director | NOT APPLICABLE | 12/01/2019 |
| LONG, JOANNE Individual | corporate director | NOT APPLICABLE | 09/24/2014 |
| MATHIAS, GREGORY Individual | corporate director | NOT APPLICABLE | 09/24/2014 |
| NELSON, DAVID Individual | corporate director | NOT APPLICABLE | 09/24/2014 |
| OLIVEIRA, JOHN Individual | corporate director | NOT APPLICABLE | 09/24/2014 |
| PIGNATO, DAVID Individual | corporate director | NOT APPLICABLE | 07/01/2021 |
| SULLIVAN, JOHN Individual | corporate director | NOT APPLICABLE | 09/24/2014 |
| DA CUNHA, EDGAR Individual | corporate officer | NOT APPLICABLE | 09/24/2014 |
| DIOCESAN HEALTH FACILITIES Organization | operational/managerial control | NOT APPLICABLE | 01/01/1994 |
| MITCHELL, LAURA Individual | operational/managerial control | NOT APPLICABLE | 02/01/2020 |
| ROQUE, JOANNE Individual | operational/managerial control | NOT APPLICABLE | 07/01/2019 |
| SIMMONS, CAITLIN Individual | w-2 managing employee | NOT APPLICABLE | 07/12/2013 |
Other nursing homes near Our Ladys Haven of Fairhaven INC
Royal of Fairhaven Nursing Center
184 Main Street, Fairhaven, MA 02719 · under 1 mi
For-profit · 107 beds · Part of Royal Health Group
★★★★★3AverageBrandon Woods of New Bedford
397 County Street, New Bedford, MA 02740 · 1.5 mi
For-profit · 135 beds · Part of Elder Services
- Special Focus candidate
★★★★★1Much below averageAlden Court Nursing Care & Rehabilitation Center
389 Alden Road, Fairhaven, MA 02719 · 1.9 mi
Non-profit · 142 beds
★★★★★4Above averageSacred Heart Nursing Home
359 Summer Street, New Bedford, MA 02740 · 1.9 mi
Non-profit · 217 beds · Part of Diocesan Health Facilities
- CMS high performer
★★★★★5Much above averageVantage Health & Rehab of New Bedford
200 Hawthorn Street, New Bedford, MA 02740 · 2.1 mi
For-profit · 80 beds · Part of Vantage Care
★★★★★1Much below averageBrandon Woods of Dartmouth
567 Dartmouth Street, South Dartmouth, MA 02748 · 2.7 mi
For-profit · 118 beds · Part of Elder Services
★★★★★2Below average
Frequently asked questions
What is Our Ladys Haven of Fairhaven INC's rating?
Our Ladys Haven of Fairhaven INC has 4 out of 5 stars on the CMS overall star rating. The average for Massachusetts nursing homes is 3 stars.
How many inspection citations did Our Ladys Haven of Fairhaven INC receive?
Its most recent standard health inspection found 5 citations, compared with a Massachusetts average of 6.8. Every citation is listed on this page with its severity.
Does Our Ladys Haven of Fairhaven INC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Our Ladys Haven of Fairhaven INC?
It is non profit - church related and part of Diocesan Health Facilities. The ownership section on this page lists the owners and managers reported to CMS.
Where is Our Ladys Haven of Fairhaven INC and how do I contact it?
Our Ladys Haven of Fairhaven INC is at 71 Center Street, Fairhaven, MA 02719. Phone: (508) 999-4561.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.