nursing home in Marlborough, MA
Reservoir Center for Health & Rehabilitation, the
400 Bolton Street, Marlborough, MA 01752 · (339) 224-1189
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Reservoir Center for Health & Rehabilitation, the at a glance
Reservoir Center for Health & Rehabilitation, the is a 144-bed for-profit nursing home in Marlborough, Massachusetts (Middlesex County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Massachusetts average of 3.
Residents receive about 3.9 hours of nursing care per day (0.6 of them from registered nurses), close to the state average of 3.9 hours.
Its most recent standard health inspection (January 13, 2026) found 8 health citations. The Massachusetts average is 6.8.
It has not received a federal fine in the past three years.
Nursing staff turnover is 33.6% per year (state average 38.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 144
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- National Health Care Associates
- Medicare-certified since
- July 1, 1990
- Resident/family council
- Resident
- County
- Middlesex County
- CMS Certification Number
- 225326
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.1 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.95 hrs | 3.86 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.63 hrs | 0.65 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.21 hrs | 2.25 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.54 hrs | 3.48 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 33.6% | 38.2% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 21.1% | 42.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 41 | 51.8 | 80.6 | Better |
Penalties
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $34,265 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 144 | 120 | 107 | |
| Average residents per day | 133 | 99 | 86 | |
| Occupancy | 92.4% | 82.1% | 80.9% |
Long-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.4% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 5.5% | 4.2% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 22% | 21.4% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1.8% | 1.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.9% | 0.8% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 10% | 16.4% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 4.3% | 15.4% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4.6% | 5.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 12.1% | 15.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 23.3% | 19.5% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 32% | 21.2% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 99.2% | 94.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.7% | 92.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 90.3% | 77.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 86.6% | 78.3% | 82% | Better |
Inspection citations
State inspectors cited this home for 28 health deficiencies and 7 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 13, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected February 27, 2026 |
| January 13, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected February 27, 2026 |
| January 13, 2026 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected February 27, 2026 |
| January 13, 2026 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected February 13, 2026 |
| January 13, 2026 Standard | Have a plan that describes the process for conducting QAPI and QAA activities. Administration Deficiencies · Tag F0865 | E Potential harm, pattern | Corrected February 13, 2026 |
| January 13, 2026 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected February 13, 2026 |
| January 13, 2026 Standard | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. Quality of Life and Care Deficiencies · Tag F0744 | D Potential harm, isolated | Corrected February 13, 2026 |
| January 13, 2026 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected February 13, 2026 |
| January 13, 2026 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected February 13, 2026 |
| January 13, 2026 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected February 13, 2026 |
| January 13, 2026 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | B No harm, pattern | Corrected February 13, 2026 |
| October 15, 2024 Complaint | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected November 8, 2024 |
| October 15, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected November 8, 2024 |
| October 15, 2024 Complaint | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected November 8, 2024 |
| October 15, 2024 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected November 8, 2024 |
| October 2, 2024 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 2, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 2, 2024 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 2, 2024 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | D Potential harm, isolated | Corrected November 14, 2024 |
| October 2, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected November 4, 2024 |
| October 2, 2024 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Plan the resident's discharge to meet the resident's goals and needs. Resident Assessment and Care Planning Deficiencies · Tag F0660 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. Quality of Life and Care Deficiencies · Tag F0742 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected November 4, 2024 |
| October 2, 2024 Standard | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. Resident Assessment and Care Planning Deficiencies · Tag F0646 | B No harm, pattern | Corrected November 4, 2024 |
| July 11, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected August 2, 2023 |
| July 11, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected August 2, 2023 |
| July 11, 2023 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected August 2, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BOKOW, BARRY Individual | adp of the snf | NOT APPLICABLE | 07/01/2016 |
| GILMARTIN, THOMAS Individual | adp of the snf | NOT APPLICABLE | 07/01/2016 |
| IDUMWONYI, EGHOSA Individual | adp of the snf | NOT APPLICABLE | 07/30/2025 |
| NATIONAL HEALTH CARE ASSOCIATES INC Organization | adp of the snf | NOT APPLICABLE | 01/28/2013 |
| PREFERRED THERAPY SOLUTIONS, LLC Organization | adp of the snf | NOT APPLICABLE | 01/28/2013 |
| PROCARE LTC HOLDING LLC Organization | adp of the snf | NOT APPLICABLE | 01/01/2016 |
| SHALLER, CAITLIN Individual | adp of the snf | NOT APPLICABLE | 07/30/2025 |
| BOKOW, BARRY Individual | corporate director | NOT APPLICABLE | 01/28/2013 |
| GILMARTIN, THOMAS Individual | corporate director | NOT APPLICABLE | 01/28/2013 |
| OSTREICHER, MARVIN Individual | corporate director | NOT APPLICABLE | 01/28/2013 |
| BOKOW, BARRY Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| DAVID, ALBERT Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| GEFFNER, IRA Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| GLUCK, ROBERT Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| LOBELL, JONAH Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| LOWINGER, BEN Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| LOWINGER, JOSEPH Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| MARVIN OSTREICHER FAMILY TRUST 2012 Organization | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| MERIDIAN CAPITAL FOUNDATION Organization | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| MSO ASSOCIATES LLC Organization | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| OSTREICHER, DAVID Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| OSTREICHER, MARC Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| OSTREICHER, MARVIN Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| OSTREICHER, SUSAN Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| SCHOOR, KALMAN Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| SHAYA-MOGRABY, MOSHE Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| STEG, YITZCHOK Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| SUSAN OSTREICHER FAMILY TRUST 2012 Organization | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| VENTAS NHV FUND Organization | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| WEINSTOCK, ABRAHAM Individual | indirect ownership interest | NOT APPLICABLE | 01/28/2013 |
| IDUMWONYI, EGHOSA Individual | operational/managerial control | NOT APPLICABLE | 09/16/2024 |
| SHALLER, CAITLIN Individual | operational/managerial control | NOT APPLICABLE | 03/01/2023 |
Other nursing homes near Reservoir Center for Health & Rehabilitation, the
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Alliance Health at Coleman
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★★★★★4Above averageWhittier Westborough Transitional Care Unit
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★★★★★5Much above averageBeaumont Rehab & Skilled Nursing Ctr - Westboro
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Frequently asked questions
What is Reservoir Center for Health & Rehabilitation, the's rating?
Reservoir Center for Health & Rehabilitation, the has 3 out of 5 stars on the CMS overall star rating. The average for Massachusetts nursing homes is 3 stars.
How many inspection citations did Reservoir Center for Health & Rehabilitation, the receive?
Its most recent standard health inspection found 8 citations, compared with a Massachusetts average of 6.8. Every citation is listed on this page with its severity.
Does Reservoir Center for Health & Rehabilitation, the accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Reservoir Center for Health & Rehabilitation, the?
It is for profit - limited liability company and part of National Health Care Associates. The ownership section on this page lists the owners and managers reported to CMS.
Where is Reservoir Center for Health & Rehabilitation, the and how do I contact it?
Reservoir Center for Health & Rehabilitation, the is at 400 Bolton Street, Marlborough, MA 01752. Phone: (339) 224-1189.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.