nursing home in Chestertown, MD
Willow Brooke Ct Skilled Care Ctr at Heron Point
501 Campus Avenue, Chestertown, MD 21620 · (410) 778-7300
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★5
- Staffing★★★★★5
- Quality measuresNot rated
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Willow Brooke Ct Skilled Care Ctr at Heron Point at a glance
Willow Brooke Ct Skilled Care Ctr at Heron Point is a 38-bed non-profit nursing home in Chestertown, Maryland (Kent County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Maryland average of 3.2.
Residents receive about 4.7 hours of nursing care per day (1.8 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (December 11, 2025) found 1 health citation. The Maryland average is 17.
Federal regulators fined it 1 time in the past three years, totaling $15,440.
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 38
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Acts Retirement-Life Communities
- Medicare-certified since
- November 7, 1991
- Continuing care retirement community
- Yes
- Resident/family council
- Both
- County
- Kent County
- CMS Certification Number
- 215235
Ratings
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 5 / 5 | 2.9 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
Staffing
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.75 hrs | 3.87 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.76 hrs | 0.84 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.22 hrs | 2.12 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 4.12 hrs | 3.47 hrs | 3.42 hrs | Better |
Inspections
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 1 | 17 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 5 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 29 | 115.1 | 80.6 | Better |
Penalties
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $15,440 | $21,934 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 38 | 124 | 107 | |
| Average residents per day | 2 | 106 | 86 | |
| Occupancy | 5% | 84.7% | 80.9% |
Short-stay residents
| Measure | This facility | Maryland avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.1% | 1.6% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 79.1% | 82% | Better |
Inspection citations
State inspectors cited this home for 26 health deficiencies and 14 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 11, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected March 1, 2026 |
| December 11, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected March 1, 2026 |
| December 11, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected March 1, 2026 |
| December 11, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected March 1, 2026 |
| December 11, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected January 31, 2026 |
| February 23, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected March 30, 2024 |
| February 23, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected March 30, 2024 |
| February 23, 2024 Fire safety | Have exits that are accessible at all times. Egress Deficiencies · Tag K0271 | D Potential harm, isolated | Corrected March 30, 2024 |
| February 23, 2024 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected March 30, 2024 |
| February 23, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected March 30, 2024 |
| February 23, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected March 30, 2024 |
| February 23, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected July 13, 2023 |
| February 23, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | E Potential harm, pattern | Corrected April 8, 2024 |
| February 23, 2024 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | E Potential harm, pattern | Corrected April 8, 2024 |
| February 23, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | E Potential harm, pattern | Corrected April 8, 2024 |
| February 23, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected April 8, 2024 |
| February 23, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected April 8, 2024 |
| February 23, 2024 Complaint | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · Tag F0740 | D Potential harm, isolated | Corrected April 8, 2024 |
| February 23, 2024 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 8, 2024 |
| February 23, 2024 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | D Potential harm, isolated | Corrected April 8, 2024 |
| February 23, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected April 8, 2024 |
| April 9, 2019 Fire safety | Meet other general requirements that are deficient. Services Deficiencies · Tag K0500 | F Potential harm, widespread | Corrected June 13, 2019 |
| April 9, 2019 Fire safety | Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors. Miscellaneous Deficiencies · Tag K0700 | F Potential harm, widespread | Corrected June 13, 2019 |
| April 9, 2019 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected June 13, 2019 |
| April 9, 2019 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected June 13, 2019 |
| April 9, 2019 Standard | Assure that each resident’s assessment is updated at least once every 3 months. Resident Assessment and Care Planning Deficiencies · Tag F0638 | E Potential harm, pattern | Corrected May 24, 2019 |
| April 9, 2019 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | E Potential harm, pattern | Corrected May 24, 2019 |
| April 9, 2019 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | E Potential harm, pattern | Corrected May 24, 2019 |
| April 9, 2019 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected May 24, 2019 |
| April 9, 2019 Standard | Provide medically-related social services to help each resident achieve the highest possible quality of life. Quality of Life and Care Deficiencies · Tag F0745 | E Potential harm, pattern | Corrected May 24, 2019 |
| April 9, 2019 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | E Potential harm, pattern | Corrected May 24, 2019 |
| April 9, 2019 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected May 24, 2019 |
| April 9, 2019 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected May 24, 2019 |
| April 9, 2019 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected May 24, 2019 |
| April 9, 2019 Standard | Give the resident's representative the ability to exercise the resident's rights. Resident Rights Deficiencies · Tag F0551 | D Potential harm, isolated | Corrected May 24, 2019 |
| April 9, 2019 Standard | Provide routine and 24-hour emergency dental care for each resident. Quality of Life and Care Deficiencies · Tag F0790 | D Potential harm, isolated | Corrected May 24, 2019 |
| April 9, 2019 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected May 24, 2019 |
| April 9, 2019 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected May 24, 2019 |
| April 9, 2019 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 24, 2019 |
| April 9, 2019 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected May 24, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $15,440 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| February 23, 2024 | Fine | $15,440 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ACTS COMMUNITIES OF MARYLAND, INC. Organization | adp of the snf | NOT APPLICABLE | 12/31/2022 |
| ACTS MANAGEMENT SERVICES, INC. Organization | adp of the snf | NOT APPLICABLE | 02/06/2025 |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC Organization | adp of the snf | NOT APPLICABLE | 02/06/2025 |
| AHERN, SUSAN Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| BAKER TILLY ADVISORY GROUP LP Organization | adp of the snf | NOT APPLICABLE | 02/03/2025 |
| BAKER TILLY US LLP Organization | adp of the snf | NOT APPLICABLE | 11/05/2024 |
| CHRISTIANSEN, KAREN Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| FOX, GLENN Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| GRANT, GERALD Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| GRANT, JONATHAN Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| KNAISH, KINAN Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| KURZ, STELLAH Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| U.S. BANK Organization | adp of the snf | NOT APPLICABLE | 07/10/2025 |
| VALDIVIA, PEGGY Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| CHRISTIANSEN, KAREN Individual | corporate director | NOT APPLICABLE | 12/31/2022 |
| DETWEILER, HAROLD Individual | corporate director | NOT APPLICABLE | 12/31/2022 |
| FORREST, ANNE Individual | corporate director | NOT APPLICABLE | 12/31/2022 |
| GRANT, GERALD Individual | corporate director | NOT APPLICABLE | 12/31/2022 |
| KELLY, MICHAEL Individual | corporate director | NOT APPLICABLE | 12/31/2022 |
| LAWSON, DANIEL Individual | corporate director | NOT APPLICABLE | 12/31/2022 |
| NEARY, ANNE Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| PAQUETTE, ELLEN Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| AHERN, SUSAN Individual | corporate officer | NOT APPLICABLE | 12/31/2022 |
| CHRISTIANSEN, KAREN Individual | corporate officer | NOT APPLICABLE | 01/01/2025 |
| FOX, GLENN Individual | corporate officer | NOT APPLICABLE | 12/31/2022 |
| GRANT, GERALD Individual | corporate officer | NOT APPLICABLE | 01/01/2025 |
| GRANT, JONATHAN Individual | corporate officer | NOT APPLICABLE | 12/31/2022 |
| VALDIVIA, PEGGY Individual | corporate officer | NOT APPLICABLE | 12/31/2022 |
| ACTS ACQUISITION AND DEVELOPMENT COMPANY LLC Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| ACTS ALLIANCE MANAGEMENT LLC Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| ACTS LEGACY FOUNDATION, INC. Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| ACTS RETIREMENT SERVICES, INC Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| ACTS SIGNATURE COMMUNITY SERVICES INC Organization | indirect ownership interest | NOT APPLICABLE | 12/31/2022 |
| BONITA SPRINGS RETIREMENT VILLAGE INC Organization | indirect ownership interest | NOT APPLICABLE | 11/01/2024 |
| MEASE LIFE INC Organization | indirect ownership interest | NOT APPLICABLE | 10/01/2023 |
| ACTS COMMUNITIES OF MARYLAND, INC. Organization | operational/managerial control | NOT APPLICABLE | 12/31/2022 |
| ACTS MANAGEMENT SERVICES, INC. Organization | operational/managerial control | NOT APPLICABLE | 12/31/2022 |
| ACTS RETIREMENT-LIFE COMMUNITIES MANAGEMENT, LLC Organization | operational/managerial control | NOT APPLICABLE | 12/31/2022 |
| AHERN, SUSAN Individual | operational/managerial control | NOT APPLICABLE | 12/31/2022 |
| CHRISTIANSEN, KAREN Individual | operational/managerial control | NOT APPLICABLE | 12/31/2022 |
Showing 40 of 46 records.
Other nursing homes near Willow Brooke Ct Skilled Care Ctr at Heron Point
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★★★★★1Much below averageCitizens Care Center
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Frequently asked questions
What is Willow Brooke Ct Skilled Care Ctr at Heron Point's rating?
Willow Brooke Ct Skilled Care Ctr at Heron Point has 5 out of 5 stars on the CMS overall star rating. The average for Maryland nursing homes is 3.2 stars.
How many inspection citations did Willow Brooke Ct Skilled Care Ctr at Heron Point receive?
Its most recent standard health inspection found 1 citation, compared with a Maryland average of 17. Every citation is listed on this page with its severity.
Does Willow Brooke Ct Skilled Care Ctr at Heron Point accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Willow Brooke Ct Skilled Care Ctr at Heron Point?
It is non profit - corporation and part of Acts Retirement-Life Communities. The ownership section on this page lists the owners and managers reported to CMS.
Where is Willow Brooke Ct Skilled Care Ctr at Heron Point and how do I contact it?
Willow Brooke Ct Skilled Care Ctr at Heron Point is at 501 Campus Avenue, Chestertown, MD 21620. Phone: (410) 778-7300.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.