nursing home in Bangor, ME
Ross Manor
758 Broadway, Bangor, ME 04401 · (207) 941-8400
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★5
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Ross Manor at a glance
Ross Manor is a 103-bed for-profit nursing home in Bangor, Maine (Penobscot County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Maine average of 3.1.
Residents receive about 4.3 hours of nursing care per day (1.1 of them from registered nurses), close to the state average of 4.3 hours.
Its most recent standard health inspection (June 10, 2026) found 10 health citations. The Maine average is 10.8.
Federal regulators fined it 1 time in the past three years, totaling $8,018.
Nursing staff turnover is 27.3% per year (state average 46.7%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 103
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- First Atlantic Healthcare
- Medicare-certified since
- January 28, 1991
- Resident/family council
- Resident
- County
- Penobscot County
- CMS Certification Number
- 205064
Ratings
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 4.1 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 1 / 5 | 2.5 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.34 hrs | 4.34 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.12 hrs | 1.05 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.93 hrs | 2.83 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.93 hrs | 3.92 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 27.3% | 46.7% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 19.2% | 40.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 10 | 11 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 95 | 81.3 | 80.6 | Worse |
Penalties
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 0 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $8,018 | $7,386 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 103 | 75 | 107 | |
| Average residents per day | 96 | 65 | 86 | |
| Occupancy | 93.2% | 88.5% | 80.9% |
Long-stay residents
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 6.3% | 4.1% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 10.8% | 4.3% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 26% | 20.2% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 4% | 2.2% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.2% | 1.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 18.9% | 24.4% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 25.6% | 25.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 0.9% | 5.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 3.1% | 11.6% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 23.6% | 17.4% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 32% | 29.2% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 95.7% | 95.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.6% | 92.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.8% | 1.2% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 79.3% | 74.5% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 97% | 72.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 36 health deficiencies and 12 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 10, 2026 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected July 1, 2026 |
| June 10, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected July 17, 2026 |
| June 10, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected August 10, 2026 |
| June 10, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected July 17, 2026 |
| June 10, 2026 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | E Potential harm, pattern | Corrected July 17, 2026 |
| June 10, 2026 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected July 17, 2026 |
| June 10, 2026 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected July 17, 2026 |
| June 10, 2026 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected July 17, 2026 |
| June 10, 2026 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected July 17, 2026 |
| June 10, 2026 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected July 17, 2026 |
| June 10, 2026 Standard | Provide routine and 24-hour emergency dental care for each resident. Quality of Life and Care Deficiencies · Tag F0790 | D Potential harm, isolated | Corrected July 17, 2026 |
| April 17, 2025 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected May 9, 2025 |
| April 17, 2025 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected May 2, 2025 |
| April 17, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected June 12, 2025 |
| April 17, 2025 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | F Potential harm, widespread | Corrected May 9, 2025 |
| April 17, 2025 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | E Potential harm, pattern | Corrected May 15, 2025 |
| April 17, 2025 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected June 12, 2025 |
| April 17, 2025 Fire safety | Have exits that are accessible at all times. Egress Deficiencies · Tag K0271 | D Potential harm, isolated | Corrected April 29, 2025 |
| April 17, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected May 2, 2025 |
| April 17, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected May 9, 2025 |
| April 17, 2025 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected May 9, 2025 |
| April 17, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected May 2, 2025 |
| April 17, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected May 23, 2025 |
| April 17, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected May 23, 2025 |
| April 17, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected May 23, 2025 |
| April 17, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected May 23, 2025 |
| April 17, 2025 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected May 23, 2025 |
| April 17, 2025 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected May 23, 2025 |
| April 17, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected May 23, 2025 |
| April 17, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | B No harm, pattern | Corrected May 23, 2025 |
| February 5, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 11, 2025 |
| February 5, 2025 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected March 11, 2025 |
| February 5, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected March 11, 2025 |
| December 4, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected January 21, 2025 |
| September 12, 2024 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | G Actual harm, isolated | Corrected September 3, 2024 |
| May 16, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 16, 2024 Complaint | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. Nursing and Physician Services Deficiencies · Tag F0711 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 16, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 16, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 16, 2024 Complaint | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care Deficiencies · Tag F0676 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 16, 2024 Complaint | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 16, 2024 Complaint | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 16, 2024 Complaint | Give the resident's representative the ability to exercise the resident's rights. Resident Rights Deficiencies · Tag F0551 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 16, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected June 28, 2024 |
| May 16, 2024 Complaint | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | B No harm, pattern | Corrected June 28, 2024 |
| March 11, 2024 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected April 22, 2024 |
| March 11, 2024 Complaint | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care Deficiencies · Tag F0676 | D Potential harm, isolated | Corrected April 22, 2024 |
| March 11, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected April 22, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $8,018 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| September 12, 2024 | Fine | $8,018 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BOWDEN, KENNETH Individual | adp of the snf | NOT APPLICABLE | 06/30/2019 |
| COFFIN, CRAIG Individual | adp of the snf | NOT APPLICABLE | 06/30/2019 |
| EASTERN MAINE MEDICAL CENTER Organization | adp of the snf | NOT APPLICABLE | 09/25/2018 |
| EDGECOMB, JANET Individual | adp of the snf | NOT APPLICABLE | 11/01/2024 |
| FIRST ATLANTIC CORPORATION Organization | adp of the snf | NOT APPLICABLE | 07/14/1987 |
| FIRST ATLANTIC HEALTHCARE INC Organization | adp of the snf | NOT APPLICABLE | 02/23/2025 |
| FRIDMAN, FRED Individual | adp of the snf | NOT APPLICABLE | 07/11/2024 |
| MAINE MEDICAL CONSULTANTS PC Organization | adp of the snf | NOT APPLICABLE | 07/11/2024 |
| OTIS-HIGGINS, ANDREA Individual | adp of the snf | NOT APPLICABLE | 05/11/2015 |
| PELKEY, WANDA Individual | adp of the snf | NOT APPLICABLE | 10/01/2024 |
| OTIS-HIGGINS, ANDREA Individual | corporate officer | NOT APPLICABLE | 05/11/2015 |
| PELKEY, WANDA Individual | corporate officer | NOT APPLICABLE | 10/01/2024 |
| FIRST ATLANTIC CORPORATION Organization | direct ownership interest | NOT APPLICABLE | 07/14/1987 |
| COFFIN, CRAIG Individual | indirect ownership interest | NOT APPLICABLE | 06/30/2019 |
| EDGECOMB, JANET Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| FIRST ATLANTIC HEALTHCARE INC Organization | operational/managerial control | NOT APPLICABLE | 07/14/1987 |
| FRIDMAN, FRED Individual | operational/managerial control | NOT APPLICABLE | 11/01/2024 |
| OTIS-HIGGINS, ANDREA Individual | operational/managerial control | NOT APPLICABLE | 05/11/2015 |
| PELKEY, WANDA Individual | operational/managerial control | NOT APPLICABLE | 10/01/2024 |
| COFFIN, CRAIG Individual | trustee of the snf | NOT APPLICABLE | 10/01/2024 |
Other nursing homes near Ross Manor
Stillwater Health Care
335 Stillwater Ave, Bangor, ME 04401 · 1.1 mi
For-profit · 63 beds · Part of First Atlantic Healthcare
★★★★★4Above averageWestgate Center for Rehab & Alzheimers Care
750 Union St, Bangor, ME 04401 · 1.3 mi
For-profit · 65 beds · Part of National Health Care Associates
- CMS high performer
★★★★★5Much above average- ★★★★★1Much below average
Eastside Center for Health & Rehabilitation, LLC
516 Mt Hope Avenue, Bangor, ME 04401 · 1.9 mi
For-profit · 69 beds · Part of National Health Care Associates
★★★★★2Below averageMaine Veterans Home - Bangor
44 Hogan Rd, Bangor, ME 04401 · 2.3 mi
Non-profit · 120 beds · Part of Maine Veterans' Home
★★★★★3AverageBrewer Center for Health & Rehabilitation, LLC
74 Parkway South, Brewer, ME 04412 · 3.4 mi
For-profit · 111 beds · Part of National Health Care Associates
★★★★★4Above average
Frequently asked questions
What is Ross Manor's rating?
Ross Manor has 3 out of 5 stars on the CMS overall star rating. The average for Maine nursing homes is 3.1 stars.
How many inspection citations did Ross Manor receive?
Its most recent standard health inspection found 10 citations, compared with a Maine average of 10.8. Every citation is listed on this page with its severity.
Does Ross Manor accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Ross Manor?
It is for profit - corporation and part of First Atlantic Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Ross Manor and how do I contact it?
Ross Manor is at 758 Broadway, Bangor, ME 04401. Phone: (207) 941-8400.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.